“Tricky Fit:” SharePoint and Knowledge Management

Healthcare and the DoDSpecial Interest - Intermediate

Marie-Michelle Strah, PhDGeneral Dynamics Information Technology

Welcome to SharePoint Saturday – Washington DC

Welcome to SharePoint Saturday – Washington DC

• Please turn off all electronic devices or set them to vibrate.• If you must take a phone call, please do so in the hall so as not

to disturb others.• Open wireless access will time out after 40 minutes• Feel free to “tweet and blog” during the session• Thanks to our Platinum Sponsors:

Thank you for being a part of the largest SharePoint Saturday ever!

Welcome to SharePoint Saturday – Washington DC

Introducing Women in SharePoint• Twitter: @WomeninSP• Website coming soon: www.womeninsharepoint.org• Feel free to “tweet and blog” your support during the session• Visit the booth in the SPUG area of the exhibit hall• Ask the “Booth Babes” why they are wearing that shirt today…

Dedicated to helping women working as SharePoint professionals reach their career objectives through a variety

of community, training and mentoring programs.

Thank you for being a part of the largest SharePoint Saturday ever!

Introductions• Who am I?– Twitter @cyberslate– michelle dot strah [at] GDIT dot com

• Who are you?

• Disclaimer: “ The thoughts and opinions expressed in this presentation are mine alone and are not representative, unless clearly and unequivocally stated, of those of any past, present, or future client or employer.”

Objectives

• Define context-specific considerations for effective knowledge management in military healthcare– Infrastructure and regulatory compliance– Architecture and taxonomies– Requirements gathering

• Review best practices in SharePoint Project Management for healthcare

• Discuss effective and innovative solutions currently deployed

“Tricky Fit”• Defense Systems 19 October 2009

• GOAL: Knowledge Management Integration (Net-Centric Operations)

– Information– Experience– Insight – Administration

“Sexy”• Defense Systems … May 2010

• Knowledge Management Integration (Net-Centric Operations)– Blended learning– Informal and formal CoP– Milsuite– Social Media– Hey is this a discipline or what?

“Tricky Fit”… great idea, but…

• CHALLENGES:– Compartmentalization– INFOSEC and OPSEC– Measures of Performance/Measures of

Effectiveness– Corporate Culture– Resources– “Building in flight…”

Do like the Boy Scouts…

… be prepared.

IT Infrastructure

• Joint Operations? Inter-agency cooperative agreements?

• Service-specific domains?• Legacy platforms?• Enterprise designation?• Healthcare IT specific systems?• Regionalization, localization and rural/austere

conditions?

• What constitutes a “medical data system?”

Changing Landscape

Then… “tricky” (December 2009)• HIPAA Compliance Certification (forthcoming)• “Meaningful Use” of EMR and NHIN (Health IT

Standards Committee – forthcoming)• FDA Social Media Guidelines (forthcoming)• Rapid Action Revision AR 25-2 March 2009• Smart Card Authentication and STIGS August 2009• Whitelists and Security Filters 02 December 09• DoD Social Media Policy (forthcoming)

Now… “sexy”

Captain Kirk on healthcare… what?

Information Architecture and Site Taxonomy

• Social Network Analysis– Communities of Practice– Patient Tracers

• Common data elements• Data mashups• Semantic Web/Latent Semantic Analysis

Healthcare IT Project Management and SharePoint

• Governance Plan• Staffing and resources– Healthcare IT (Clinical Applications)– Medical Informatics– CRMS/Research Analysts

• Addressing Collaborative Technologies• PMO is key

Healthcare IT Project Management and SharePoint

Knowledge Management as Portfolio Management

– Systems Integration…

– Research Collaboration…

– Healthcare Administration• Executive Dashboards• Measures of Performance

Portfolio Management Success Factors• Factor 1: Gather – do a project inventory

• Factor 2: Identify projects that match strategic objectives

• Factor 3: Prioritize – score and categorize your projects

• Factor 4: Actively manage your portfolio

Portfolio Management Success Factors

SharePoint (and nature) abhor a vacuum…

Criteria for Evaluation

• Collaboration Checklist (Teamware vs. SharePoint)– Desktop Integration– Scaleability– User Base– DoD/Federal/Civilian Partners– Interoperability and integration with existing

platforms• AKO/DKO [Army Knowledge Online]• DCO [Defense Connect Online]• MHS Learn• My.army.mil

Critical Success Factors

• CSF1: Cohesion and levels of trust• CSF2: Technology• CSF3: Knowledge/Content Management Plan• CSF4: Leadership Support and Incentivization• CSF5: Credibility and Retention

• Li, Grimshaw et al. (June 2009)• Roger (January-March 2005)

Summary

“Tricky Fit”

• Changing Landscape• Healthcare IT context-specific issues• SharePoint project management as…• Knowledge management• Portfolio management• Best practices

Questions?

Twitter @cyberslatemichelle dot strah [at] GDIT dot com

Session Evaluation• Please complete and turn in

your Session Evaluation Form so we can improve future events.

• Presenter:– Marie-Michelle Strah

• Session Name:– Tricky Fit: Knowledge

Management and the DoD (Healthcare)

Ongoing Activities• Remember to visit the Exhibit Hall– Play Sponsor Bingo to be eligible for raffle prizes at

the closing session!• Visit the SharePoint Users’ Groups in the

Lower Gallery and meet the Booth Babes!• Talk with other SharePoint professionals in the

Upper Gallery for “Ask the Experts”• Watch a webcast of free Microsoft training in

the Gymnasium

Thanks to our Sponsors