Carlson Wagonlit Travel Program Management CenterActuate Dashboard Solution

Carlson Wagonlit Travel

• Existing Actuate Customer#2 Travel firm in the world (behind American Express)Over $11 Billion in revenue, 3000 travel offices in 145 countriesOver 9000 clients

Motivation for building the new dashboard Solutions

SLIE D2

• Lagging behind competitionExisting solution focused mainly on reportingWith limited capabilities to monitor KPIs and performance against goalsOutdated look and feel, no self-services dashboard capabilities

Unsuccessful attempt at building a dashboard solution

Lack of aesthetic appeal Very static in nature, no self-service capabilities Isolated, disconnected (from regular business processes) interface

Professional Services

CWT decided to revamp existing solution and engaged PS to participate in a detailed business requirements and design session We shared with them some of the other dashboard solutions that we have built for customers CWT engaged ‘SpyGlass’, a user-interface design firm to formalize dashboard look and feel Phase 1 in production Phase 2 scheduled to go live July 13th

Program Management CenterApplication Characteristics

End users are corporate Travel Managers and Administrators Rolled out to 9000 customers with over 12,000 users Highly scalable and fault tolerant (24 X 7 X 365) system Leverages OpenSource technology Deployed on Actuate 8SP1 Very nimble and flexible metadata driven architecture