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Transparency – what makes a good manager an excellent
one
Odessa Innovation WeekJuly 5, 2015
A true story
• Developer, Project Manager, Product Manager, Game Producer, Managing Director
• Agile Enthusiast
• Traveler
• facebook.com/victor.v.bogomolov
• linkedin.com/in/vbogomolov
• appturn.com
Victor Bogomolov
What does “Transparency” mean?
The ability to see what is truly happening to the entire or any part of the project
at any point in time under any circumstance
in any level of detail
What is the antonym of Transparency?
“The fog of war” is the uncertainty in situational awareness experienced by
participants in military operations
Carl von Clausewitz, “On War”, 1832
Who values Transparency?
Customer Team
How does Transparency benefit you?
Transparency builds trust
How does Transparency benefit you?Customer
• Wants your advice
• Follows your recommendations• Gives you more complex,
interesting and strategic projects and tasks
• Gives you information• Pays you more and easier• Recommends you to his partners
and friends
• Forgives you when you fail
• Protects you when you need advocacy within his organization• Warns you if you are on
dangerous ground
• Feels comfortable with you• Respects you
Maister, Green, Galford, “The trusted advisor” ©
• Increases performance
• Increases accountability • Methods of non-material motivation work better• Gives you information• Recommends your company to friends
• Feels comfortable with you• Respects you
Что может дать прозрачность?Team
So what does “Transparency” mean?
Transparency is an evidence of the right choice and reciprocity of intentions
Transparency-Trust Matrix
Tru
st
Hig
h D C
Low A B
Low High
Transparency
A → D ?
Tru
st
Hig
h D C
Low A B
Low High
Transparency
Tru
stH
igh D C
Low A B
Low High
Transparency
A → B: Increase transparency
Visualization
A → B: Increase transparencyHonest regular status reports+ follow-up with open questions
Tru
stH
igh D C
Low A B
Low High
Transparency
Tru
stH
igh D C
Low A B
Low High
Transparency
A → B: Increase transparencyVisualization• Agile boards• Dashboards, metrics, indicators, charts• Collaborative and cloud-based project management software
and tools (Jira Agile, Trello, etc.)
Honest regular status reports
+ follow-up with open questions
Communicate each thing happening
Both good and bad
Tru
stH
igh D C
Low A B
Low High
Transparency
B → C: Demonstrate results
Provide expected results
Regular deliverables• Iterations, Continuous Integration/Delivery
Not only "When", but also "What” is important
Share the project schedule and keep it up-to-date and visible 24×7
How to build Trust?
Trust = Transparency + Expected Results
Tru
stH
igh D C
Low A B
Low High
Transparency
C → D: Really?
Focus on getting work done, not on Transparency
Waste less time on reports and KPIs measurement
Occasional deliverables
Waste less time on communication
Tru
st
Hig
h D C
Low A B
Low High
Transparency
What if we fail while in C?
Tru
st
Hig
h D C
Low A B
Low High
Transparency
What if we fail while in D?
Stay in C!Regular communication face to face with the customer• Video calls or personal meetings• 1:1 with the customer
Do not overload the customer with questions –take your responsibility
Keep the project schedule up-to-date
Communication, communication, communication
Tru
stH
igh D C
Low A B
Low High
Transparency
What is the Project Manager for?
What is the Project Manager for?
To manage expectations!
Stay in C: Inform about changes!Eliminate bad surprises before it’s too late•Share risks and issues with all the stakeholders up front•Estimating is an art•Changing circumstances
Risk register
Regular project re-assessment and review
Communicate the changes in proper time and to relevant people
Tru
stH
igh D C
Low A B
Low High
Transparency
So what should Transparency be like?
Transparency must be continuous, real-time and easily communicated
Transparency is a behavior of all people who work together that results in
• all corresponding information being open, • easily accessible by any person involved, • and communicated well to relevant people in proper time.
What does “Transparency” mean?
Harmony with a customer
