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Translating Research into Online Tools to Increase Participation in Collaborative Communities
Samer Hassan@samerP2P
Commons-based Peer Production
Conflicts
Pushing Forward…?
● Passionate● > Responsibilities● > Concern● Anxiety● Frustration● Fatigue
Pushing Forward…?
● Passionate● > Responsibilities● > Concern● Anxiety● Frustration● Fatigue
Sustainable?
1-9-90 rule Users
CoreContributors
Great Theory
Could social research help building solutions to the
detected challenges?
● Fail fast, Fail cheap, Fail often
● Experimental
○ Hypothesis-driven
● Agile
○ Iterative & incremental
● Don’t build things people don’t want
Lean Principles
Hypotheses
Insights
Test
Design Experiments
Scientific Method
The Target Needs
Think of a community you participate(d) in...
...and your role within it...
I belonged to this 1%
I belong to the 9%
Yet another 90%
● To delegate and share responsibilities
● To ensure things are done the right way
● To support community sustainability
Role 1%: Common Needs
● To help others, to lead initiatives
(change things, to progress)
● To get recognition from others
Role 9%: Common Needs
Role 90%: Common Needs
● To check if aligned to community’s
values/aims
● To explore what is happening
● To be aware of how to get started
Aim: 1% ⬅ 9% ⬅ 90%● Reduction of Frustration & Guilt● Reduction of Dependency ● Distribution of Workload ● Higher Sustainability?
Prototypes for the 1%● I feel consumed by communication
(meetings, mails...)
● I want accessible, concise & updated information
Prototypes for the 1%● I feel consumed by communication
(meetings, mails...)
● I want accessible, concise & updated information
Prototypes for the 9%● I want my contribution to be useful &
meaningful
● I want to feel valued in the community
● I want my reputation to reflect my contribution
Prototypes for 1-9%1%● I don't want to explain things multiple
times
● I want to help stuck participants
9%:● I want to learn new things
Prototypes for 9-90%9%:● I want the community to be inclusive
90%:● I feel lost
● I don't know how to find information
Teem, for the 1%● I want to share responsibilities
● I want people to know what needs to be done
● I want people to know how to do things
● I don't want to explain things multiple times
Teem, for the 9%● I want to collaborate to keep the
community running
● I want my contribution to be useful & meaningful
● I feel insecure about how to participate
● I feel inspired by some community (core) members
● I want to lead my own initiatives
Teem, for the 90%● I feel lost
● I don't know what’s going on
● I don't know how to get started
● I would like to be aware of what the community offers
● I don’t care about many community details
● I enjoy feeling part of the community
Could Teem be useful in a context you know? Where?
How could you generate new outcomes from your research to
build tools, policies, recommendations...?
Samer HassanBerkman Center at Harvard
Universidad Complutense de Madridhttp://samer.hassan.name
@samerP2P
This presentation is a composition of text and images by Samer Hassan. The text is released as Creative Commons Attribution 4.0 International. The images are mostly copyrighted and used under Fair Use. The image logos belong to their corresponding brands, projects or institutions. Sources of other images: CSA Tabacalera, Calvin & Hobbes, Big Bang Theory, Brainless Tales, Baran (1964), P2Pvalue, GRASIA UCM, Wikipedia, Microsoft, Journal of Peer Production, Teemu Arina’s slideshare, and unknown others
Questions?
