Transforming Retail, Transportationand Logistics Through Mobility

Introduction

Customers today have anytime - anywhere access . Mobility usage

spans product research, shopping for deals, purchasing, tracking

delivery, help and support. E-commerce is exerting pressure on

traditional brick & mortar retailers while customer expectations on

availability and timeliness of delivery are impacting the logistics &

supply chain. Customer engagement is the need of the hour and that

results in customer loyalty and acquisition through integrated mobile,

social , analytics and cloud. i.e. Digital strategy at the core of the

business transformation.

Mobility can help sustain a lean supply chain with efficient logistics

and effective B2B and B2C (ASN, Aggregation, Disaggregation,

Transformation, Shipment, Receipt and Returns) as well as B2E

(storefront, warehouse) engagement. Digital strategy can be used

also for effective employee collaboration and therefore customer

engagement increasing sales per associate and same store sales.

According to a leading analyst organization, Digitally empowered

customers will expect the retailer to sustain interactions with them

that are connected, continuous, convenient, contiguous, consistent,

collaborative and customized. The blurring of industries is a result of

the disruption that the digital business opportunities bring.

Zensar is the partner of choice for mobility consulting led business

transformation, implementation and support services. With multi-

year, multi-app, mobility led Business Transformations in

Transportation, logistics and retail, Zensar helps global customers in

their Digital transformation journey.

We provide assessment and advisory services, Mobile First strategy , architect mobility solutions, evolve UX,

develop mobile apps, implement MADP/MEAP/mBaaS platforms and support. These are delivered with end-

to-end security (MDM/EMM) and performance in an Agile AppFactory model as part of the business

transformation journey. Zensar has successfully delivered mobility solutions in transportation, retail and

logistics related to operational workflows, customer engagement, employee collaboration and m-commerce.

These solutions have delivered multifold business growth while improving the traceability, operational

efficiency and turn around time significantly.

GAP Analysis Execution Roadmap GAP Closure Component Testing

n Current State Assessment (NPR, Asset Classes)

n Business Requirements- Target State (NPR)

n Gap Identification and Impact Assessment (Systems, Process, Data)

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High Level Scope

Business Requirements

Gaps and their

n Gaps Categories-identify, prioritize initiatives and dependencies

n Architecture-Functional, Technical and Data Requirements

n Execution Roadmap-NPR Enhancements across Risk Measures,

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Initiatives Scope

Requirements and Architecture

Execution Roadmap

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Functional Requirements

Business Use Cases (Sourcing,

n New Risk Measures (CVA, IRC, Stressed VaR) Execution

n NPR Enhancements-To in house / external solutions

n Component Testing-NPR (Capital, Risk Coverage)

n Integration Testing-existing Basel I & II components

n Regression Testing-(Basel II Test Scenarios)

n Test Strategy, Master Test Plan, Test Scenarios, Test Automation

n Risk Platform Enhancements (CCR, Disclosures, CR, MR, Securitisation)

ADVISORY SERVICES

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Mobile Strategy

Mobile Impact Maps

User Experience Design

Benchmarking

USER EXPERIENCE

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Research And Analysis

Information Design

Interaction Design

Visual Design

Usability & A/B Testing

APPS DEVELOPMENT,TESTING, & SUPPORT

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Native, Cross Platform Apps

Server Engineering, Integration

Migration & Testing

Mobile Analytics

Managed Mobility (EMM, MDM)

DevOps

SUPPORT SERVICES

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Managing Device and Data Security

Network Management

OTA Device Provisioning

Asset Management

Mobile Support Desk

24

Our Ecosystem Expertise

Ap

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Deve

lop

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45 35 18 23 11 18

MDM

Independent SWVendors

MobileApplicationTesting

MADP/MEAP/mBaaS

Cross Platform /Frameworks

OEM DeviceManufactures

Zensar Technologies

Zensar is a leading software and infrastructure services and solutions provider with industry expertise across

Manufacturing, Retail, Insurance, Utilities, Banking, Financial Services and Government. The company delivers

comprehensive services for mission-critical applications, enterprise applications, business intelligence and analytics,

testing, business process management, e-commerce and digital enterprise services. Using its multi-shore capabilities,

Zensar combines expert consulting, integration and support services with world-class customer service to help

organisations attain significant business outcomes. Zensar has 8000+ associates with operations across US, Mexico, UK,

Europe, Middle East, Africa, India and Asia Pacific.

For more information please contact:

marcom@zensar.com | www.zensar.com

Corporate Headquarters: Pune, India

Africa Offices: Johannesburg | Cape Town |

Nairobi

Global Offices: USA | UK | Europe | Africa |

Middle East | India | China | Singapore | Australia

Integration Architecture

Enterprise mobility management

Security and load balancing infrastructure

CRM CMS ERPEnvironment

Mgmt.

Environment

monitoring

Application

servers Databases

Mobile Device Mgmt. | Mobile Application Mgmt. | Mobile Imformation Mgmt.

Mobile gateway i.e. as a Service ( MBAAS)

Mobile backend

Organization and domain specific core business services (BPMN)

IAM

Strategic middleware platform Oracle fusion, IBM Integration, busWebMethods

Organization specific Enterprise Systems

(LDAP/ AD)

API Layer (REST – JSON) API Manager

UserMgmt.

Subscription Mgmt.

BusinessLogic

DataLinks

Analytics Workflowws

Notifications

Cloud based Systems (Public/ Private/ Hybrid) External cloud based sources

Location

services

OAuth

services

Social

media

Other

servicesPaaS IaaS

Organization network boundary

User

Client /Device platform