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Part of a panel presentation at ALA2008
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Transformational changeThe Evolving Role of Library IT
Departments
Missouri River Regional Library• Serves Cole & Osage counties – pop. 82,242• 53,000+ card holders• 60,000+ patrons log into PCC each year• Branch in Linn, MO• 40-foot Bookmobile, 40 stops each month• 350+ programs a year
Network• 7 servers• 150+ computers• 20 printers• 3 websites• 2 wireless networks• 1 full time tech (besides me)
What We Do Now• Manage websites – integrate outside web
properties– MySpace, Facebook, Twitter, Flickr…
• Provide computer-related programming– Public training classes (2 per month)– Staff training classes (as needed)
• Provide infrastructure for expanding social activities
Social Sites = mrrl.org 2.0• MySpace
– MySpace app on blog• Facebook
– Catalog app on Facebook• Twitter
– Twitter stream on home page• Flickr
– Slideshow on home page
Blogs• Wordpress
– PHP & MySQL– Updates and plugins
• Reuse!– On home page– On MySpace page
• Other blogs– Reference page – Britannica today– Genealogy page – EbscoHost articles
What’s Changing?• Staff empowerment
– They blog, tweet and upload photos/videos– Translates to informational behavior at the desk– Provision tech for themselves (online office software,
etc.)• Less work for IT Dept.
– Fewer updates to website– More training (LL 2.0 & 2.1)
Infrastructure• Servers
– PHP & MySQL• Firewall
– Holes!– Rethink security policies
• Staff access– Drupal Intranet – staff as authors– Blog – staff as authors– Computers – staff as Power Users – Radical Trust!!
Radical Trust• Blog comments
– Minimal moderation (in theory, if not in practice)– Open, free conversation
• Staff Access– Allow them tools to do their jobs
• Maintain security & privacy– Balancing act!
Privacy in a 2.0 world• What do our patrons want?
– Opt in reading history – very popular– Ask them, don’t assume
• What does our staff want?– Offer anonymous comments to LL 2.1 blog
• Millennials & Privacy– Totally different perspective!
What’s Next?• Mobile Web
– Text from the catalog– Mobile versions of sites– Text reference?– Learn how Facebook does it!
• Patrons as content creators– Open our servers, network, etc. to patron content
(reviews, tags, etc.)