Transformation of Progress Applications to New Age

Host: Uttam Shah

Speaker: Praveen Kumar

Speaker: Prabhu Jha

Digital Transformation – few pointers

50% of CEOs expect their industries to be substantially transformed by digital

By 2018, 67% of the CEOs of Global 2000 enterprises will have digital transformation at the centre of their corporate strategy.

2020 almost 50% of IT budgets will be tied to digital transformation initiatives.

By 2018, 22 billion IOT devices installed, Over 200,000 new IOT apps and services, In 2018, 6 billion connected things, In five years, 1 million new devices will come online every hour

The percentage of enterprises creating advanced digital transformation initiatives will more than double by 2020, from today’s 22% to almost 50%.

Source: Gartner, IDC, Forrestor

Our Industry Experience & Customer Challenges

Digitization Challenges

Lack of business process

documentation

Starting from Scratch approach

requires huge investment

Reverse engineering risk

as limited experts to validate the

outputData security

concerns

User Acquisition and Acceptance

Over 200 customers

Various Industries &

Domains

Over 20 years

Digital Transformation (DT) & Digital Experience (DX)

From Customer-First to Customer-Led (customer in the

middle)

From Siloed solutions to Connected systems (continuous

flow of information)

From Planning the Plan to Action (usage of data)

From Best-fit to Fast (go to market)

Digital Experience (DX)

Digital Transformation in a nutshell

Driven by Strategy, enabled by Technology

Technology and Innovation are the differentiators

Technology enabled products & services for

Improved Customer Satisfaction and

Increased Revenue

Digital Transformation – General Industry Approach

UA & CSSContinuous

DeliveryUX

(Empathy)

Digital road-map mapped with business

goals

Digital Strategy

Definition

Key Considerations

Its about Strategy

It takes Courage, one step back, many step forward

Initial investment, improved ROI

Digital Transformation – Real life experience

About ClientAn International manufacturer of household and specialty wood products. having an ERP built on Progress 8. There are several integrations with external applications including a distributor interface for receiving and acknowledging inward inventory.

Business Challenges• Manual inventory in-warding process resulting lower efficiency of workers & supervisors

• Too many systems and semi-manual process for report generation

• Late information to buying team for low inventory resulting into delay in serving customers and additional cost

Operational Impact• Low accuracy of inventory count, longer physical inventory count time

• Impact on planning as utilization report is either inaccurate or takes longer

• Higher lead time resulting into customer dissatisfaction, canceled orders, loss of revenue

Digital Transformation – Real life experience

Application Architecture – AS IS

Presentation Layer

Business Logic

Integration Layer

Managed Data Store

Unmanaged Data Store

Inventory Management

Customer Services

Order ViewOthers

EDI, ODBC

Digital Transformation – JKT Digital Transformation Framework

UA & CSSContinuous

DeliveryUX (Empathy)

Prioritization & Release planning

Digital Strategy Definition

Define Business Goals

• Driving Efficiency/Cost?

•Generating Revenue?

• Increase Customer Base?

• New Product Launch?

• Target geographic and accessibility

• Competitor’s digital strategy

• ROI realization analysis

• Customer technology landscape mapping

• Best practices of each platform

•Map requirements to business goals

• Prioritize features based on ROI

• Prepare Release plan / Sprint plan

• Build – development & unit testing

• Verify – functional/ regression/performance testing

• Validate – UAT/FAT

• Certify – Go Live decision

• Information Architecture

• Usability Engineering

• Content Strategy

• Interface Design

• Feedback Sessions

• User workshops

• Trainings

• CSS (NPS)

Positive Surprises

POCs/R&D InnovationJKT

Digital Lab

Digital Transformation – Right Technology and toolset

OpenEdge

Native Script

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Arc

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Value add to Client’s Business

• Digital strategy & Road-map planning

• Worked with the management team to derive digital road-map

• Dollar value against each deliverables to track ROI

• Enough documentation

• Stock in-ward process & Physical Inventory check process

• Increased efficiency of workers & supervisors

• Data accuracy and

• Timely updates to purchase department for orders

• Reporting

• One click reporting for all plants across locations

• On the move reports for VPs/CXOs

• Digital Mind-set/awareness

• Users started realizing the need and value

• Acceptance for future road-map

• Active participation in workshops/interviews

Assessment of existing applications & digital strategy

Start from building digital strategy, Road-map and UX

Continuous Delivery mapped to business goals and ROI

Work with end users and define User Acquisition (UA) strategy

Quantitative measurement of deliverables by means of Customer Satisfaction and increased ROI

Rich Tech stack experience (Angular 2.0, Telerik/Kendo, MEAN, Ext JS, Node JS, Native Mobile Apps, Big Data/Analytics)

Predictive Analytics, IoT, Cyber Security

Key Takeaways

Q & A

Thank YouIn case you have any questions, please write us at meghna.jaiswal@jktech.com