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Training & DevelopmentTraining & DevelopmentTraining & DevelopmentTraining & Development
Towards Building a Learning Organisation
Its All About Playing An ….
Integrative and Transformational Role.
Training & Development defined
� Training Current Jobs
� Development Future Jobs
Objectives
• Improving Organisation Performance
• Enhance Knowledge & Skill levels
Training & Development
Direct link to business strategy
Cost or Investment?
Training Investment Leaders
@ 3.2% of Payroll
Motorola –1% of annual sales
HP – 5% of annual revenue
Focus Areas
• Leadership Development
• Customer Awareness
• Employee involvement /Motivation
• Innovation
• Process improvement
• Change management.
• Cross cultural awareness
Who is responsible?
Training…A Process
�Pre-Training
�Training
�Post Training
‘Training to be effective must be a continuous process’
The Process Flow….
Training Need Identification(BTNI, MPDP)
Validate Training Needs
A,B,C Analysis
ClassifyTraining
Identify & Understand Coverage
The Process Flow….contd…
Expectations fromParticipants
Pre-Training material
Deliver Training
FeedbackPost Training Activity
Select the Trainer, Discuss Methodology
Pre-training Phase
� To determine the relevance of training to the employee’s job
� To ascertain training will make a difference
� To link improved job performance to Organizational goals
Training Delivery…
Task
• Design an Induction Training Program for new entrants
• What are the 3areas you would suggest are mandatory coverage
• Objective – Familiarization to the organization
• Duration?
Training Techniques
• Informational Presentation
• Simulation Method –Case Studies/Role
Plays/Games/In-basket exercise
• On the job training
• Sensitivity Training
• Multimedia Training/E-Learning
• Assessment Centers/Development Centers
• 360 Degree feedback/Multi-rater process
Measuring Training Effectiveness –ROI of Training
ROI is a comparison of benefits to cost expressed as a percentage of the original investment.
It is a way of finding if the training met its goals to an extent that justified its cost
• Link to business imperatives: Net sales per employee, Gross profit per employee
• Clearly set objectives & continuous monitoring
Post Training –Kirk Patrick Model
Training Workplace
1 2 3 4 5
Reaction & Learning Behavior & Results
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Percentage of Courses Evaluated at Each
of Kirkpatrick’s Four Levels
94%
34%
13%3%
0%
20%
40%
60%
80%
100%
Level 1 Level 2 Level 3 Level 4
Source: “Restructuring: Results From the 1996 Benchmarking Forum” (ASTD, 1996)
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Percentage of Courses Evaluated at Each
of Kirkpatrick’s Four Levels
94%
34%
13%3%
0%
20%
40%
60%
80%
100%
Level 1 Level 2 Level 3 Level 4
Source: “Restructuring: Results From the 1996 Benchmarking Forum” (ASTD, 1996)
Post Training –Kirkpatrick Model
Training Trends….
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 5
Advances in technology will
revolutionize the way training is
delivered.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 5
Advances in technology will
revolutionize the way training is
delivered.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Training Time By Delivery System
70%7%
7%
5%
4%
3%
2%
2%
1%
Traditional Classroom
Other Self-paced
Traditional CBT
AT/Interactive Classroom
Interactive/multimedia CBT
Televised distance learning
Other alternative
delivery systems
Internet/network
distance learning
EPSS
Source: “Restructuring: Results From the 1996 Benchmarking Forum” (ASTD, 1996)
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Training Time By Delivery System
70%7%
7%
5%
4%
3%
2%
2%
1%
Traditional Classroom
Other Self-paced
Traditional CBT
AT/Interactive Classroom
Interactive/multimedia CBT
Televised distance learning
Other alternative
delivery systems
Internet/network
distance learning
EPSS
Source: “Restructuring: Results From the 1996 Benchmarking Forum” (ASTD, 1996)
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 6
Training departm ents w ill find
new w ays to deliver services.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 6
Training departm ents w ill find
new w ays to deliver services.
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Competencies For The Future
� Industry or corporation awareness
� Leadership skills
� Interpersonal-relationship skills
� Technological literacy
� Problem-solving skillscontinued . . .
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Competencies For The Future
� Industry or corporation awareness
� Leadership skills
� Interpersonal-relationship skills
� Technological literacy
� Problem-solving skillscontinued . . .
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Competencies For The Future
� Organization understanding
� Contracting skills
� Buy-in and advocacy skills
� Coping skills
� Ability to see the big picture
Source: ASTD M odels for H um an Perform ance Im provem ent: Roles, Com petencies, and O utputs (ASTD , 1996)
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Competencies For The Future
� Organization understanding
� Contracting skills
� Buy-in and advocacy skills
� Coping skills
� Ability to see the big picture
Source: ASTD M odels for H um an Perform ance Im provem ent: Roles, Com petencies, and O utputs (ASTD , 1996)
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 7
Training professionals will focus
more on interventions in
performance improvement.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 7
Training professionals will focus
more on interventions in
performance improvement.
Training Trends….
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 9
Com panies w ill transform into
learning organizations.
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Trend 9
Com panies w ill transform into
learning organizations.
Training Trends..
A S T D - T h e T o p T en T ren d s C o p y rig h t © 1 9 9 6 A S T D
S o m e C h a rac te ris tic s o f L ea rn in g
O rg an iza tio n s
� b e lie f th a t sys te m s th in k in g is fu n d am e n ta l
� c lim a te th a t en co u rag es , rew ard s , an d
en h an ce s in d iv id u a l an d co llec tiv e learn in g
� su rp rise s , m is tak es , an d fa ilu re s v iew ed a s
lea rn in g o p p o rtu n itie s
� w id e ly av a ilab le access to in fo rm a tio n an d
re so u rcesco n tin ued . . .
A S T D - T h e T o p T en T ren d s C o p y rig h t © 1 9 9 6 A S T D
S o m e C h a rac te ris tic s o f L ea rn in g
O rg an iza tio n s
� b e lie f th a t sys te m s th in k in g is fu n d am e n ta l
� c lim a te th a t en co u rag es , rew ard s , an d
en h an ce s in d iv id u a l an d co llec tiv e learn in g
� su rp rise s , m is tak es , an d fa ilu re s v iew ed a s
lea rn in g o p p o rtu n itie s
� w id e ly av a ilab le access to in fo rm a tio n an d
re so u rcesco n tin ued . . .
Towards being a Learning Organisation
A ST D - T he Top Ten Trends C opyright © 1996 A STD
Som e C haracteristics of L earn ing
O rganizations
� desire for con tinuous im provem ent and
resources
� learn ing in tegrated w ith w ork
� opportunities for open d ialogue and inquiry
A ST D - T he Top Ten Trends C opyright © 1996 A STD
Som e C haracteristics of L earn ing
O rganizations
� desire for con tinuous im provem ent and
resources
� learn ing in tegrated w ith w ork
� opportunities for open d ialogue and inquiry
Towards being a Learning Organisation
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Actions to Support and Create a
Learning Organization
Promote people who
demonstrate
capacity to learn
Create forums to
share learnings &
best practices
Reward flexibility,
new initiatives and
risk taking
Change performance
appraisals to assess
learning activities and
outcomes
Enable people to take
responsibility for their own
learning budgets and
opportunities
ASTD - The Top Ten Trends Copyright © 1996 ASTD
Actions to Support and Create a
Learning Organization
Promote people who
demonstrate
capacity to learn
Create forums to
share learnings &
best practices
Reward flexibility,
new initiatives and
risk taking
Change performance
appraisals to assess
learning activities and
outcomes
Enable people to take
responsibility for their own
learning budgets and
opportunities
Towards being a Learning Organisation
A S T D - T h e T o p T en T ren d s C o p yrig h t © 1 9 96 A S T D
T ren d 1 0
O rgan iza tio na l em ph asis on
h u m an perfo rm an ce m anag em en t
w ill acce le ra te .
A S T D - T h e T o p T en T ren d s C o p yrig h t © 1 9 96 A S T D
T ren d 1 0
O rgan iza tio na l em ph asis on
h u m an perfo rm an ce m anag em en t
w ill acce le ra te .
Winning Organisations must move
from being just
Learning Organinsation
to being a
Teaching Organisation….
Leadership Engine, Noel Tichy