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Top 5 Benefits of Using DameWare Mini Remote Control
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
July 2015
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DameWare Mini Remote Control
• DameWare® Mini Remote Control allows IT pros, help desk staff, and support technicians to easily establish remote connections with computers for instant remote administration.
• Benefits of using remote control software:• Quick and easy screen sharing and remote desktop access.• Reduce mean time to resolution of help desk tickets.• Improve efficiency and productivity of desktop support.• Save travel time and costs by eliminating the need to physically visit
remote locations for support.• Delight customers with instant remote assistance and increase overall
customer satisfaction.
R E M O T E D E S K T O P S O F T WA R E F O R FA S T E R S U P P O R T
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
P o w e r f u l • A ff o r d a b l e • E a s y t o U s e • E n t e r p r i s e - R e a d y
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#1 Multi-Platform Remote Control
• Remotely control Windows®, Linux®, and Mac OS® X computers from a single console.o Use built-in DameWare Mini Remote Control Viewer for remote access
to Windows computers.o Use the built-in VNC® Viewer for remote access to Mac and Linux
computers. Watch video »
• Supports Intel® vPro™ with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) technologies.o Wake sleeping or hibernating computers.o Reboot crashed computers.o Remotely edit BIOS settings.o Mount ISOs on remote computers.o Remotely install or reinstall operating systems.o Control remote computers through Intel KVM.
W I N D O W S , L I N U X , A N D M A C O S
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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#2 Remote Session Tools and Utilities
• Enhance the quality of support during remote sessions with built-in tools and handy utilities.o Chat messenger to communicate with remote user.o Take screenshot of remote computer during remote session.o Perform secure file transfer with remote computer.o Lock end-users’ keyboard and mouse from the DameWare console.o Print the current view of a remote computer from the DameWare
console on your local desktop.
A C C E L E R AT E R E M O T E S U P P O R T
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Chat Screenshot File Transfer Print
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#3 Multi-Factor Authentication with Smart Card
• DameWare was the first 3rd-party remote administration software in the industry to offer Smart Card authentication and logon.o Strengthens identity and authentication management.o Provides two-factor authentication for remote access.o Helps with adherence to compliance standards.
F I R S T R E M O T E C O N T R O L T O O L T O O F F E R S M A R T C A R D
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
• Highly secure environments, such as the United States Federal Government, mandate the use of Smart Card authentication as the primary means of access to their information systems.
• The US Department of Defense (DoD) has used the Common Access Card (CAC) as their Smart Card implementation for years.Smart Card Authentication
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#4 Flexible User Access Control
• DameWare Mini Remote Control remote access software provides flexibility to set permissions for accessing remote computers based on user roles in your organization.o Define remote-access privilege rules for different user types.o Require non-admins to receive end-user permissions for remote
connections.o Allow admins to connect without permission.o Manage access privileges via Group Policy.o Restrict user access using IP filtering based on group membership or a
shared secret key.
• Deploying DameWare Mini Remote Control in the centralized mode enables Active Directory® (AD) integration, allowing you to easily add users from AD groups. Once added, you can benefit from periodic user account sync, and enable single sign-on for user logons.
P O W E R F U L C U S T O M I Z AT I O N O P T I O N S
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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#5 Integrate with IT Help Desk
• DameWare Mini Remote Control has native integration with SolarWinds Web Help Desk®.o Initiate remote sessions with a single click from help desk tickets or from
the IT asset inventory speed up service delivery.o Save remote session metadata, chat log, screenshots, and other info
back to help desk ticket capture desktop support session data.
R E M O T E C O N T R O L F R O M H E L P D E S K T I C K E T S
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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Simple Licensing and Affordable Pricing
• DameWare Mini Remote Control is licensed by the number of IT technicians using the software.o There is no limit to the number of end-users or computers supported.
D O W N L O A D , I N S TA L L , A N D S E T I T U P I N M I N U T E S
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
• Pricing is very affordable and starts at $259 per technician user.o Pricing per seat reduces as you purchase more seats.o First-year maintenance and support included in pricing.
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Screenshots
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Remote Control Windows, Linux, Mac OS X Remote Session Chat Messenger
Support for Intel KVM Hardware Remote Session File Transfer
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DameWare Testimonial
• “It takes an hour each way to drive up and down to remote sites for IT support. DameWare has conclusively saved us from this tremendous loss of travel time and cost.”
Neal Schafer, IT Director at Manatee Diagnostic Center
• “The beauty of DameWare Mini Remote Control is that you can just connect to the remote machine, and it will install the service it needs to connect. There’s really no configuration needed.”
Rick Gangwer, Network & Systems Technician, NERIC
• “We get a lot of urgent calls and now we’re able to help the end-users right away.”
Nick Guidish, Network Administrator, Jacksonville School District
W H Y O U R C U S T O M E R S L O V E M I N I R E M O T E C O N T R O L
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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ResourcesL E A R N M O R E A B O U T D A M E WA R E M I N I R E M O T E C O N T R O L
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
DameWare Mini Remote Control Overview
[3:23 min]
DameWare: An Alternate to Microsoft RDP
[2:30 min]
Contact Sales
P: 855-270-1449www.dameware.com
THANK YOU!
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