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F O R F I N A N C I A LI N S T I T U T I O N S I N 2 0 1 7
TOP 10 TRENDS&
PREDICTIONS
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54% Removingfrictions from thecustomer journey
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53%Usage of big data,AI, advancedanalytics andcognitivecomputing
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45%Improvement inintegrated multi-channel delivery
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32%
29%
Open APIs
Building partnershipsbetween banking and
fintech firms, Expansionof digital payments
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18%Increment inResponding toRegulatorychanges
11%Exploringadvancedtechnologies(IoT, voice)
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1O%
9%
Emergence ofnew challengerbanks
Investment in aninnovation accelerator
or accelerator program
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SOURCE : DBR RESEARCH DECEMBER 2016