Embed Size (px)
DESCRIPTION
Have you recently deployed Lync 2013 or thinking about it? Microsoft’s latest platform has some really powerful features and will enable your user to communicate more efficiently. Setting up, configuring and ongoing support of Lync 2013 is not a trivial task. A Lync deployment is complex and involves cooperation of your networking, SQL, telecommunications and Exchange teams. Hence troubleshooting is almost never easy and root causes are hard to pinpoint. Attend this webinar to learn Best Practice Tips that will enable you to support Lync 2013 faster and easier.
Citation preview
Top 10 Tips for Supporting &Troubleshooting Lync 2013
@ENowConsulting
Richard
Luckett• Austin Texan
• Consultant and instructor
• Certified professional with Microsoft since 1996
• MCT with over 15 years of training experience with the Microsoft product line
• Author of:• Exchange Server 2007: The Complete Reference• 7 Best selling Microsoft Exchange courses for Global Knowledge
• Course director for the Microsoft Lync Server 2013 Depth Support Engineer course
• Expert in deploying and integrating Exchange Server and Lync Server
Agenda• Lync Planning Tips• Lync Administration Tips• Lync Server Troubleshooting Tips
TOP 10
TIPS
"By failing to prepare, you are preparing to fail."
-Benjamin Franklin
“That is the sound of a thousand terrible things
headed this way.” - Qui-Gon Jinn
• Assess your situation• Conceptualize your Design• Create a shared vision• Streamline your deployment
Tip #10: Jump Start With the Lync 2013 Planning Tool
• Tame the Topology Builder• Keep the immediate future in mind• Trial vs. Pilot vs. Production• Deployment is a cyclical, not
linear process
Tip #9: Deploy Only What You Need When You Need It
• Utilize the Default RBAC• Create Custom Roles• Create Custom Scopes• Evaluate Permissions
CsAdministrator CsViewOnlyAdministrator
CsUserAdministrator CsHelpDesk
CsVoiceAdministrator CsArchivingAdministrator
CsServerAdministrator CsResponseGroupAdministrator
CsLocationAdministrator CsResponseGroupManager*
CsPersistentChatAdministrator*
Tip #8: Delegate With the Best of Them
“All she's got isn't good enough! What
else ya got?” - James T. Kirk
“I'm giving her all she's got, Captain!
- Scotty
• Out of the Box Tools• Lync Server Deployment Wizard• Topology Builder• Lync Server Management Shell• Lync Server Control Panel
• Downloadable Lync Server Toolshttp://technet.microsoft.com/en-us/office/dn788954.aspx
• Lync Server 2013 Best Practices Analyzer• Lync Server 2013 Debugging Tools• Lync Server 2013 Resource Kit Tools• Lync Server 2013 Stress and Performance Tool
Tip #7: Build a Lync Tool Chest
Lync Server 2013 Resource Kit Tools
• ABSConfig• Bandwidth Policy Service Monitor• Bandwidth Utilization Analyzer• Call Parkometer• CleanupStorageServiceData• DBAnalyze• ImportStorageServiceData• LCSSync
• LookupUserConsole• MsTurnPing• Network Configuration Viewer• Response Group Agent Live• SEFAUtil• SYSPrep.ps1 (2008)• Unassigned Number Announcements
Migration• Web Conf Data
http://technet.microsoft.com/en-us/library/jj945604.aspx
SEAFUtil.exe /server:pool.virtuecorp.com [email protected]
User Aor: sip:[email protected] Name: Richard LuckettUM Enabled: TrueSimulring enabled: FalseUser Ring time: 00:00:20Call Forward No Answer to: voicemail
SEFAUtil.exe sip:[email protected] /enablefwdimmediate /setfwddestination:[email protected]
User Aor: sip:[email protected] Name: Richard LuckettUM Enabled: TrueSimulring enabled: FalseForward immediate to: sip:[email protected]
MVP Tools
• James Cussen (My Lync Lab)• Centralised Logging Tool• Database Mirror Manager• Lync Edge Suite (Lync Edge Port Tester Tool)
• Ken Lasko• Lync Dialing Rule Optimizer https://www.lyncoptimizer.com
Requests ResponsesInvite 1xx - ProvisionalACK 2xx - SuccessfulBYE 3xx - RedirectionCancel 4xx - Request FailureOptions 5xx - Server FailureRegister 6xx - Global Failures
• Command the SIP language• Understand how Lync Server Roles
and Lync clients utilize SIP• Take a SIP course:
• Introduction to Session Initiation Protocol• Microsoft Lync 2013 DSE (M55070)
• Get SIP Certified “SIP Lord”:• The SIP School (SSCA)
Example by http://www.siptutorial.net/SIP/example.html © 2005 K.Banerjee
SIP
Tip #6: Become a SIPster
• Pipelining• Power Couples (“Get-” | “Set-”)
• Advance your PowerShell Skills• Master-PowerShell | With Dr. Tobias Weltner http://
powershell.com/cs/blogs/ebookv2/default.aspx • Automating Administration with Windows PowerShell (M10961)
• Automate Lync Administration• Lync Server 2013 cmdlets by category
http://technet.microsoft.com/en-us/library/gg398306.aspx
Tip #5: Get-Loopy
http://gallery.technet.microsoft.com/lync
“If I had some duct tape, I could fix that.”
- MacGyver
• Centralized Logging Service• Start-CsClsLogging• Show-CsClsLogging• Stop-CsClsLogging• Sync-CsClsLogging• Search-CsClsLogging
• Snooper• Ladder Diagrams• Diagnostics
Tip #4: Tracing Problems
• Test Cmdlets• Synthetic Transactions• Creating Jobs
• Start-Job
• Test-CsAddressBookService• Test-CsAddressBookWebQuery• Test-CsASConference• Test-CsAudioConferencingProvider• Test-CsAVConference• Test-CsAVEdgeConnectivity• Test-CsCertificateConfiguration• Test-CsClientAuthentication• Test-CsComputer• Test-CsDatabase• Test-CsDataConference• Test-CsDialInConferencing• Test-CsDialPlan• Test-CsExStorageConnectivity• Test-CsExStorageNotification• Test-CsExUMConnectivity• Test-CsExUMVoiceMail• Test-CsFederatedPartner• Test-CsGroupExpansion• Test-CsGroupIM• Test-CsIM• Test-CsInterTrunkRouting• Test-CsKerberosAccountAssignment• Test-CsLisCivicAddress• Test-CsLisConfiguration• Test-CsLocationPolicy
• Test-CsMcxConference• Test-CsMcxP2PIM• Test-CsMcxPushNotification• Test-CsOUPermission• Test-CsP2PAV• Test-CsPersistentChatMessage• Test-CsPhoneBootstrap• Test-CsPresence• Test-CsPstnOutboundCall• Test-CsPstnPeerToPeerCall• Test-CsRegistration• Test-CsReplica• Test-CsSetupPermission• Test-CsTopology• Test-CsTrunkConfiguration• Test-CsUcwaConference• Test-CsUnifiedContactStore• Test-CsVoiceNormalizationRule• Test-CsVoicePolicy• Test-CsVoiceRoute• Test-CsVoiceTestConfiguration• Test-CsVoiceUser• Test-CsWatcherNodeConfiguration• Test-CsWebApp• Test-CsWebAppAnonymous• Test-CsWebScheduler• Test-CsXmppIM
Tip #3: Synthetic Blend
• Key Health Indicators• Key Thresholds• PreCall Diagnostics• Scorecards
Network Planning, Monitoring, and Troubleshooting with Lync Server
Tip #2: Score Lync
Call Quality Methodology scorecard for Lync Serverhttp://blogs.office.com/2014/07/01/call-quality-methodology-scorecard-for-lync-server/
“The computer is notorious for not volunteering
information.”- Geordi la Forge
• Deploy Lync Monitoring Feature• Enable CDR and QoE• Deploy Proactive Monitoring Solution
Tip #1: Actively Monitor Lync Server
Thank You to ENow Software!
• Uniscope • Lync Monitoring
• Proactive Monitoring • Simplify Troubleshooting
• Lync Reporting• IM Activity• Voice Call Details• Call Quality • Conference Usage
• Professional Serviceswww.enowsoftware.com
Thank you to Global Knowledge!
• Lync Server 2013 Courses• Core Solutions of Microsoft Lync Server 2013
(M20336)• Enterprise Voice and Online Service with
Microsoft Lync Server 2013 (M20337)• Lync Server 2013 Depth Support Engineer
(M55070)
• Website:• http://www.globalknowledge.com/
• 1-800-COURSES
2014 Microsoft Learning Partner of the Year Finalist
Additional Resources
• ENow Blog: blog.enowsoftware.com• Office Blogs: blogs.office.com/?
filter=true&filter-product=lync • Lync Team Blog: blogs.technet.com/b/lync/ • Lync 2014 Conference sessions:
channel9.msdn.com/Events/Lync-Conference/Lync-Conference-2014
Q & A • Please submit all questions in the chat box located in the
bottom left corner of your Lync app.• Questions will be answered with respect to time• Feel free to submit all unanswered questions to:
Thank you for Attending!
• This webinar and slide presentation will be recorded and available on the ENow Software Website.
ENowSoftware.com
