Embed Size (px)
DESCRIPTION
Can you automatically monitor and manage your EMC® Document Sciences® xPression application? Learn the top 10 server health, processing and performance metrics to monitor in xPression to ensure optimal document generation output. Discover how to gain an overall picture of the health and performance of your xPression document generation application. More questions? Check out ReveilleSoftware.com What Do You Know About YOUR xPression Server? • Do you have insight into processor load, memory consumption and disk space? • Can you determine overall server health? • Do you know if your xPression Server is available to generate documents? • How many Web Service requests and batch jobs are successfully processed on a typical day? • Is your system operating at its peak? • How long does it take to publish a document via Web Services? • Are you meeting end customer SLA’s? Without Deep xPression Insight... xPression production stops – fines and lost revenue can result and….Significant time is spent troubleshooting and firefighting when issues occur. Top 10 Server, Processing & Performance KPIs for xPression fall into three types of metrics: Server Health, Processing Stats and Performance Metrics. • Performance (KPIs 1-4) 1. Batch Run Time: Optimize nightly, batch schedules 2. Web Service Publishing Time: Know if you are meeting end customer SLA’s 3. xResponse Publishing Time: Track over time to keep customer service reps productive 4. xRevise Publish Document Time: Know editing user response times, gain objective SLA information • Processing Stats (KPIs 5-8) 5. Batch Job Run Counts: Know volumes over time for capacity planning 6. Batch Job Error Counts: Understand and prevent future issues 7. Successful Web Service Requests: Know daily volumes and peak times 8. Web Service Error Counts: Diagnose and prevent future failures • Server Health KPIs 9-10 9. Available Disk Space: Ensure continuous document production 10. CPU and Memory Usage: Track over time, gain insight into server capacity and performance APM Can Help by: Discover performance issues before critical, mandated document generation is affected + Reduce MTTR & automate remediation This ensures continuous availability, user productivity & SLA’s met. How Reveille for xPression Can Help Improve CCM Service Levels • Reduced Support and Management Costs • Reduce issue resolution times (MTTR) • Boost application uptime • Objective KPI’s for capacity planning / chargeback • Increased End-User Productivity • Increase design and interactive user productivity • Understand service level baselines • Ensure end customer SLA’s • Accurate, objective SLA reporting for IT and business stakeholders • Ensure Regulated Document Production • Reduce potential for fines due to system downtime Take a Product Tour: http://reveillesoftware.com/product-tour/
Citation preview
Top 10 KPIs for… EMC® Document Sciences® xPression
First… What Do You Know About YOUR xPression
Server?
3
• Do you have insight into processor load, memory consumption and disk space?
• Can you determine overall server health?
• Do you know if your xPression Server is available to generate documents?
• How many Web Service requests and batch jobs are successfully processed on a typical day?
• Is your system operating at its peak?
• How long does it take to publish a document via Web Services?
• Are you meeting end customer SLA’s?
4 4
Without Deep xPression Insight...
xPression production stops –
fines and lost revenue can result
and….
Significant time is spent
troubleshooting and firefighting
when issues occur
Top 10: Server, Processing & Performance
KPIs for xPression
Keep Your xPression Environment Healthy
with these 3 types of metrics
Performance
Processing Stats
Server Health
6
7 7
Performance
KPIs 1-4
Batch Run Time Optimize nightly, batch schedules
Web Service Publishing Time Know if you are
meeting end customer SLA’s
xResponse Publishing Time Track over time to
keep customer service reps productive
xRevise Publish Document Time Know editing user response times,
gain objective SLA information
8 8
Processing Stats
KPIs 5-8
Batch Job Run Counts
Know volumes over time for
capacity planning
Batch Job Error Counts
Understand and prevent future
issues
Successful Web Service
Requests
Know daily volumes and peak
times
Web Service Error Counts Diagnose and prevent future
failures
9 9
Available Disk Space Ensure
continuous document production
Server Health
KPIs 9-10
CPU and Memory Usage Track over time, gain insight into server capacity
and performance
How APM Can Help
10
Discover performance issues before
critical, mandated document
generation is affected
Reduce MTTR & automate
remediation
Continuous availability,
user productivity & SLA’s met
APM =
Application Performance Management
How Reveille for xPression Can Help
11
Improved CCM Service
Levels
Reduced Support and Management Costs
•Reduce issue resolution times (MTTR)
•Boost application uptime
•Objective KPI’s for capacity planning / chargeback
Increased End-User Productivity
•Increase design and interactive user productivity
•Understand service level baselines
•Ensure end customer SLA’s
•Accurate, objective SLA reporting for IT and business stakeholders Ensure Regulated
Document Production
•Reduce potential for fines due to system downtime
Thank You
Take a Product Tour:
http://reveillesoftware.com/product-tour/
12
