Terms of Reference (ToR) for FTFL Training Services (National)

1. Background

Bangladesh Computer Council (BCC) under the Ministry of Posts, Telecommunications & Information

Technology (MoPTIT) has undertaken a project under an IDA credit titled "Leveraging Information and

Communications Technologies (ICT) for Growth, Employment and Governance Project" to build

globally competent human resources for the local IT/ITES industry.

LICT project has provisions to build world class human resources to meet the demand of the IT/ITES

Industry through its two flagship initiatives, as: (1) Top-Up IT Training program for 10,000 IT/Science

graduates; and (2) Foundation Skills Training program for 20,000 fresh intakes for ITES Industry.

Besides these two large activities by globally renowned training firms, LICT project has also a

provision to develop about 4,000 fresh graduates following the spirit of the existing ICT internship

program of the ICT division of the MoPTIT.

LICT project had several interactions with the IT/ITES industry associations, industry opinion leaders

and came up with the solution by redesigning the existing ICT Internship program. Both the IT/ITES

Industry and the LICT project acknowledged the need of future leaders to accelerate the sustainable

growth of IT/ITES Industry. Thus the Fast Track Future Leader (FTFL) program was born. FTFL is an

innovative program to quickly build the professional capacity of the fresh graduates to take the future

leadership of IT/ITES industry.

LICT project has contacted several government training institutes, like: BPATC, Savar; BARD, Comilla;

BIM, Dhaka; RDA, Bogra to impart the initial one-moth residential soft-skills and core concepts

training; and a part of the next two-months track specific specialized training.

2. Objectives

The objective of this assignment is to recruit reputed local training institute to provide training

services for the Fast Track Future Leader (FTFL) Program. The specific objectives of the assignment

are following:

a. Provide assistance to enhance and manage the Online Registration and Exam System (developed

by LICT), FTFL Recruitment Tracking, Company Tracking (need to develop)

b. Provide assistance to prepare the detailed training contents of the selected courses and

course/project based training materials

c. Design and Conduct Industry Standard selected Professional Training

3. Proposed Scope of Work

a. Provide skills and expertise to maintain, enhance and develop an architecture (scalable) and an

engine (flexible) for the required web tools and solutions related to FTFL Training

b. Develop e-Learning system for the project based professional training materials

c. Develop appropriate training method and process with course contents for

ITS/ITES/ITSS/MGMT/Soft Skills training, and provide resources and necessary logistic support to

provide training of 120 FTFL Trainees according to the following table:

Sl. Course name Develop e-

Content?

Provide

Training?

Phase 1 (Residential): Soft Skills Courses (approx. 120 Hours delivery time)

1 Communication skills (including English Language)

Emotional Intelligence

Positive attitude and resilience

Grooming and Etiquette/Professionalism

Problem Solving & Decision Making

Leadership and Teamwork

Integrity and Ethics

Creativity and Innovation

Negotiation / Influencing skills

Personal productivity (Time & Stress Mgmt)

Yes ---

Phase 1 (Residential): Core Concepts (common hard-skills) Courses (approx. 15 hours

embedded in Soft Skills Training delivery)

2 Project Management

Analytics & Reporting

Metrics & Budgeting

Dashboard Tools

Risk Management

Yes ---

IT Business Global Value Chain

Human Networking Concepts & Leading in SNS

(Social Networking Sites)

Phase 1 (Residential): IT Services Track Foundation Courses (approx. 50 Hours delivery

time)

3 System Development Methodology

Requirements Management

Algorithms and Programming Fundamentals

Clean Code, Unit Testing & Agile Good Practices

System Integration

Software Products Implementation & Support

Yes Yes

Phase 1 (Residential): IT Enabled Services Track Foundation Courses (approx. 50

Hours delivery time)

4 Introduction to BPO

Introduction to GUI & GDS Tools

Introduction to SEO and Internet Marketing

Yes ---

Phase 1 (Residential): IT HW Services & Support Track Foundation Courses (approx.

50 Hours delivery time)

5 Computer Fundamental (PC Setup and Application

Installation)

Basic Concept in Network Setup

Hardware Sales

Technical Support

System Maintenance

Yes ---

Phase 1 (Residential): IT Industry Management Track Foundation Courses (approx. 50

Hours delivery time)

6 How an Organization Works Yes ---

HRM Fundamentals

Accounting Fundamentals

CRM Fundamentals

Global IT Business Value Chain

IT Industry Promotion, Branding and

Communication

Phase 2: IT Services Track Specific Specialized Courses (approx. 140 Hours delivery

time)

7 Training in Enterprise Application Development

- PHP/C#/Java

- HTML5, CSS3, JQuery, JavaScript, AJAX,

Bootstrap

- CakePHP

- Laravel

- Zend

Yes Yes

8 Training in Mobile Solution Development

- Training in Java/Objective C

- Training in Android Application

Development with Web integration

- Training in Android Game Development

- Training in iOS Application Development

with Web Integration

- Training in iOS Game Development

Yes Yes

9 Training in Cloud Technology

- AWS

- Google Cloud Services

Yes Yes

10 Training in Software Products Implementation

- Agile

- ERP

- PRINCE2

- CRM

- SCM

Yes Yes

11 Training in System Integration

- Database, Internet and Systems Integration

Technologies

Yes Yes

12 Training in System Support

- ITIL

- AGILE

- ERP

- CRM

- SCM

Yes Yes

Phase 2: IT Enabled Services Track Specific Specialized Courses (approx. 140 Hours

delivery time)

13 Training in BPO

- Accounting BPO

Yes Yes

14 Training in Graphics Design

- Clipping Path

- Graphics Design

Yes Yes

15 Training in Internet Marketing

- Internet Marketing

- Practical SEO

- Content Management Tools and

Technologies

Yes Yes

Phase 2: Management Track Specific Specialized Courses (approx. 140 Hours delivery

time)

16 Human Resources Management

Operations Management

Accounting & Finance

Marketing Management

Yes ---

4. Desired Outcomes

Following are the desired outcomes from the successful bidder:

a. Training Calendar for the selected courses of FTFL Trainees for different tracks

b. Tracking the training progress of 120 FTFL Trainees by using Online Tracking System

c. Training materials available online in the present LICT project’s website through the e-

Learning System

d. Training methodology and process design for the selected courses

e. Detailed course contents for all the listed courses

5. Deliverables

Sl. No. Deliverables Delivery Timeline

(Number of Weeks after

contract signing)

i Inception Report (Detailed Training Plan with Training

Calendar)

2

ii Online Registration, Exam and Tracking System 4

iii e-Learning System 8

iv Trained 120 FTFL 16

6. Qualification and Experience of Training Institute and Trainers

a. Training Institute

At least 3 years of training experience in IT/ITES Industry Should have fully equipped lab Demonstrated capability in providing diversified courses for IT/ITES professionals Should have excellent understanding and knowledge of local IT/ITES industry Proven record of providing quality IT/ITES training to satisfy the needs of the local

IT/ITES industry Should have experienced IT/ITES trainers with demonstrated track record Preference will be given to the IT/ITES industry association owned training institutes

b. Team

Team Leader: Minimum 10 years of experience in a leadership role; Excellent understanding and knowledge of IT/ITES industry

Senior Trainer(s): Minimum 5 years of experience in providing different information technology training

Trainer(s): Minimum 3 years of experience in providing different information technology training

Industry Curriculum Designer(s): Minimum 5 years of experience in course designing for IT/ITES industry

Managers: Adequate managers to manage the training for 120 FTFLs