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Presentation from the TML Annual Conference in Corpus Christi, Texas.
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Power to the People: Using Technology Power to the People: Using Technology For Government/Citizen InteractionFor Government/Citizen Interaction
Phil Tate & Dustin Haisler
Twitter Handles @dustinhaisler, @cityofmanor, @manorlabs
- About Manor- Gov 2.0 Overview- Manor’s Gov 2.0 Programs- Can It Be Replicated?- Where To Start
Overview
About Manor
Where is Manor, Texas?
MANOR TECHNOLOGY
Just Four Years Ago....
Gov 2.0 Overview
Gov 2.0Gov 1.0
by Kecko by mlovitt
Traditional Means of Communication
CITYGOVERNMENT
Gov 1.0
Communication With Gov 2.0
CITY GOVERNMENT
Gov 2.0
Manor’s Gov 2.0 Programs
in·no·va·tion• –noun• 1. something new or different introduced• 2. the act of innovating; introduction of
new things or methods.
Internal or External?
Is The Crowd Wise?
Flic
kr:
mara
rie
Yes, But They Need Direction
Current Government Innovation?
http://www.jpb.com/pictures/ipm_cartoon_multi.jpg
Manor’s Innovation Process1
2
3
4
The Platform
www.ManorLabs.org
Step 1- Submit Idea
11
STAGE
Ideas Are Vetted By Users
1
Step 2- Idea Vetted By Participants
STAGE
2
Step 3- Reviewed By Department
STAGE
Is There Enough Information To Proceed?
YES or NO
3
STAGE
Step 3- Reviewed By Innovation Committee
Ste
4
STAGE
Step 4- Implemented or Aborted
Flic
kr:
cam
know
s
Innovation Process Recap
What’s The Difference From Other Platforms?
Powered By Ideascale
Powered By Spigit
How Do You Make It Sustainable?
Answer: Game Mechanics
Be Rewarded For Participation
Users Receive “Innobucks” For Participation (Which Can Be Traded In
For Real Products)
How Are They Rewarded?
• Innobucks– A virtual online currency that can be traded in for
real tangible products and services from the Manor Labs storefront.
• Users receive Innobucks in various quantities depending upon the action they complete.– For example: Users receive 5,000 Innobucks when
submitting an idea for us to consider.
Twitter @manorlabs Web www.manorlabs.org
What Are Some Of The Tangible Benefits?
• $25 Gift Certificate To Restaurant• Ride-out With Chief of Police• Week Named In Your Honor• Be Mayor For A Day
Ranking
• Participants Are Also Ranked Based Upon Their Value To The System.
• This ranking, which we call a “reputation,” is adjusted daily based on the other platform participants.
Leaderboards
What To Look For In A Platform?
• Graduated Idea Advancement (Idea Funnel)• Mechanism That Encourage Sustainability
(Game-Mechanics)• Idea Management Component (Project
Management System)
Sneak Peak At Version 2
How Will Manor Labs Participate With OCW?
• Manor Labs will reward Individuals For Participating in OCW Courses (“X” Innobucks Per Course)
• Manor Labs will create a Certificate Program to encourage Open Courseware participation.
• Publish 10 OCW courses by May 2012– Examples: Urban Planning, Governmental
Innovation, Persuasive Technology, etc.
• Encourage other agencies to focus on empowering citizens with open education.
Twitter @manorlabs Web www.manorlabs.org
How Else Can This Be Applied?
INFORMATION ON-DEMAND
What is a QR Code?
• Stands for Quick Response (QR) Barcode • Is A 2-D Barcode That Can Be Decoded (Using
Free Software) With Most Newer Model Camera Phones
• QR Codes Have Different Levels Of Error Correction Built Into Them. Up To 30% Of The Image Can Be Covered Up Or Destroyed, While Still Having The Information Completely Readable.
• Trackable (With URL Linking)
1-1-1 4-1-1-1 1-2-3-1 2-3-1-1 1-4-1-1 2-2-1-2 2-2-2-1 1-1-1-1-1-1
http://www.cityofmanor.org/smartcodes/DF2342EFGKL39
What’s Encoded?
What’s Encoded?
What’s Encoded?
MANORMANOR
DIG
ITA
L S
TO
P
In-Field Example
How To…
How To Enable Your Phone To Read QR-Codes
• Find A Compatible Reader For Your Phone– iPhone: “I-Nigma” in the App Store– Android: “Barcodes” in the Market– Or Try Going To www.i-nigma.mobi From Your Phone.– If All Else Fails Go To
www.cityofmanor.org/qrcodereaders.xls For A Comprehensive List Of Other Compatible Readers
• There are also numerous desktop readers (Quickmark, iCandy, etc.), and Google offers a free service to decode QR-code pictures if no reader is available.
How To Make A QR Code?
• Many Options Are Available:– Online Based Generators:
• Google http://zxing.appspot.com/generator/
• I-Nigma http://www.i-nigma.com
• Touchatag http://www.touchatag.com
• They Are All FREE!
Manor’s SmartTour Program
• 24 QR-Codes (15 Equipped with RFID) Currently Deployed.
• Current Codes Are Deployed On City Projects, Places of Interest, City Buildings, and even a Lift Station.
• Businesses/Developer Training Program• Pilot Testing 20 Additional QR-Codes
Affixed To City Vehicles.
Total Cost of Program (Phase 1)?
$400.00
Distributed 311 Program
SeeClickFix
5555
Social Media Program
Image Soure: ETHAN BLOCH, FlowtownData Source: PostRankhttp://www.flowtown.com/blog/how-social-engagement-is-changing?display=wide
2007 2008 2009
Total Cost= $0
Just A Few Other Projects...
Semantic Web
Emergency Management 2.0
Can It Be Replicated?
Voice
No Luke, it’s not “Helvetica“
Document Management- Google Docs (Free)E-mail- Google Apps Standard (Free)
Collaboration- Manymoon (Free)
www.betacities.org
For More Information Visit
Did I Mention It Was All Done In Under 1 Month!
Where To Start?
Ways To Start1. Form an Internal Innovation Committee (Start
Within Your Own Department)
2. Find A Platform To Help Harness/Manage Ideas
3. Start Small With R&D
4. Find Higher Education Institutions & Private Companies To Partner With
5. Cookie Cut (Learn What Others Have Done, And Apply It)
Why Pass Power To The People?
Closing Thoughts
Any Questions?Thank You For Your Time
Phil TateCity Manager
Text “Haisler” To 50500 For My Contact Information
Dustin Haisler Assistant City Manager & CIO
Text “Tate” To 50500 For My Contact Information