Tiziana BiancoCBA Innovation Labs

3

Reverse brain drain, increased demands for

participation in government and public decision making

Rise of the Middle Class

Connected living, digital assistance, Omni-present

cloud services

Rise of the virtual & connected world

Smart resource management, animal and plant extinction

Climate change & resource scarcity

2/3 of global population living in cities by 2030

Rapid urbanisation

Rebalance of global power from West to East and North

to South

Economic power shift

Ageing Europe and young Africa, more women working,

mobile employees

Demographic change

Agile robots, application in manufacturing, cognitive

systems as human partners, computer learning

Robotics & AICheaper storage, ability to

compute, shift to reliance on systems of engagement

rather than systems of record, real-time data use

Big dataAccess anytime, anywhere, and multi-client, predictive

personalisation.

Cloud

Reduced time for market penetration

Collapsed time-to-market

Security systems against cyber attacks, taking back digital identity and privacy

Security & privacyIntelligent, connected, and sense, process, report and

take corrective action

Smart products

Customers demanding a seamless experience and self service options for 24/7 ‘just in

time’ consumption options

On demandUsers happily sharing their

rich data in order to participate in streamlining processes for

personal benefit

Data sharingMass personalisation of products and services –driven demand for a high

quality customer experience

Personalisation

Users choosing marketplaces to facilitate exchanges

between one another rather than through businesses

NetworksThe rise of social enterprise,

CSR, boycotts and skilled workers choosing careers based on values/vision fit

People over profitGrowth of freelancing and

AirBNB style services creating flexible models for work and

property/capital goods ownership

Shared economy