Embed Size (px)
Citation preview
Richard Blanford: Managing Director
Tips for Successful Flexible Working
Why you need to consider this
3 issues most organisations face today in relation to desktop services:
1) Cost – IT infrastructure is a cost of doing business, everyone wants better capability at a lower cost
2) Flexible working – ability work from anywhere using any device and access the relevant information
3) Resilience – IT underpins almost all business processes, services must always be available, even in the event of a disaster
And a few more?
• Process improvements – Good process will save more money than good technology
• SLAs – Can you commit to your users what they will receive?
• Disaster recovery – It’s not just a “nice to have” any more
• Agility – How fast can you respond to changing business requirements?
• Security – Loss of reputation as important as actual data loss
• Green – What are you doing to minimise consumption?
A few insights
• 35 organisations formally reviewed by Fordway in last 2 years: – 11 local authorities – Major part of a central government department – 4 NHS trusts – 1 University – 4 not for profit organisations – 16 commercial clients, various industries – User base between 350 to 14,000 users, all multi-site
• Average daily desk occupancy: 54% • Average hourly logged in users: 61% • Average number of standard workstation builds: 18 • Adherence to standard workstation builds: patchy • Most common single issue preventing flexible working is user
profile issues
What you can achieve
County Council #1: £11 million one off premises rationalisation benefit, £4 million cashable annual savings
District Council: £145,000 annual OPEX saving (27% of budget), 47% power saving
County Council #2: £490,000 annual saving on licence and hardware maintenance, 4 Service Desk staff reassigned to more productive work
Major importer: worldwide IT operations and service desk centralised, £1.2 million annual saving
NHS Trust: 22 minute logon time reduced to 26 seconds
London Borough(s): shared infrastructure and desktop service with neighbouring borough projected £970,000 annual saving for £320K capital cost. Further £2.2 million potential saving if two other boroughs join
Break glass and use this
Objective
Ability to Change
Pricing Scheme
Business Interface
Resource Utilization
Organization
IT Management
Processes
Basic Rationalized
Virtualized Service-Based
Standardized
Reduce complexity
Economies of scale
Flexibility, reduce costs
Service-level delivery
React
Weeks Weeks to days
Days to minutes Minutes Months to
weeks
Fixed costs Reduced, fixed costs
Fixed shared costs
Variable usage costs None, ad hoc
Infrastructure resources pooled
Services managed holistically
Uncoordinated infrastructure
Standard resources, configurations
Consolidate to fewer
Policy/Value-Based
Business agility
Minutes to seconds Variable business costs
Dynamic optimization to meet SLAs
Class-of-service SLAs
Class-of-service SLAs Flexible SLAs End-to-end
SLAs No SLAs
Known Rationalized Shared pools Service-based pools Unknown
Central control Consolidated Pooled ownership
Service-oriented None
Business SLAs Policy-based sharing Business-oriented
Reactive — Proactive Life cycle management
Proactive Mature problem management
Proactive Prediction, dynamic capacity
Service End-to-end service management
Chaotic — Reactive Ad hoc
Value Policy management
BUT: it’s not just technology
Process Technology People
Service-Based
Standardised
Rationalised
Virtualised
Real-Time
Infrastructure life cycle standards
Basic SLAs Event management
Holistic capacity management
Flexible chargeback
Measure, report, guarantee end-to-end services
End-to-end services are centrally managed and balanced
Mature and integrated systems management processes
IT owns assets Processes, tools are
shared
Organisation aligned to pooled asset usage
IT organisation aligned to service delivery
IT proactively influences use of technology to drive business
Organisation structure and ownership rationalised across IT
Standard configurations
Tools to monitor assets
All desktop elements are virtualised and streamed or managed
Service management tools manage end-to-end
The business has direct interface to service prioritisation
Integrated systems management tools
Consolidated assets
Why this is important - now
We see a number of converging elements getting us towards a tipping point :
1) Increasing organisational demand for flexible working – and significant cost savings it can deliver
2) Technology limitations and dependencies with thin client, profile and application virtualisation reduced
3) Microsoft Windows XP SP2 end of support - Windows 7 released and it really does deliver benefits
4) Hardware virtualisation capability included in all new desktop processors
5) Server hardware increasingly powerful, 64 bit OS uses larger memory effectively
6) Lack of investment due to recession has delayed many desktop upgrades
How much?????
• Generally accepted Industry average is a corporate desktop costs £2,000 per year – afraid it’s true
• This comprises: – Purchase (includes screen): £240/year – Manual provisioning and updates: £226/year – Client licensing and software maintenance: £479/year – Network and server infrastructure to support basic user services (file &
print, email): £242/year – Power consumption and cooling: £61/year – Helpdesk and user support: £752/year
• Laptop: £2,600 per year – Higher purchase price, mobile networking and comms costs plus higher
support cost • £1200/desktop/year achievable; £1500/laptop/year possible
Fordway’s 5 golden rules
1) Consider the entire environment of all users as a whole and plan accordingly
2) Rationalise deployed applications 3) Standardise, standardise, standardise: minimise
exceptions unless they are business critical 4) Implement common application provisioning,
configuration and management irrespective of deployment method
5) Have effective, tested change control and release management processes in place or implement them and train your staff before you start
The start – user classification
HOME WORKER
ROAMING WORKER
FLEXIBLE WORKER
FIXED WORKER
Device Laptop/Dock Station
Thin Client Device PC
Home PC Equipment
Laptop Tablet
Hand Held Device Home PC Equipment
PC Thin Client Device
Home PC Equipment
PC Thin Client Device
Connectivity (away from the office)
Council Broadband Home Broadband/WiFi
Council 3G Card Home Broadband/WiFi
Home Broadband/WiFi Home Broadband/WiFi
Telephony Soft Phone
IP Telephone Mobile Phone
Soft Phone Mobile Phone
Blackberry IP Telephone IP Telephone
Printing & Scanning
Printer Allowance Consumables
expenses Via “Follow Me” Managed Print
Service
Printer Allowance Consumables
expenses Via “Follow Me” Managed Print
Service
Via “Follow Me” Managed Print Service
Via “Follow Me” Managed Print Service
What are your options?
Stateful Assigned Private
Desktop
Stateless Pooled
Standard Desktop
Stateful Assigned Private
Desktop
Stateless Pooled
Standard Desktop
Shared ‘Remote
Desktops’
Bare Metal ‘Type #1
Hypervisor’
Client Hosted ‘Type #2
Hypervisor’
Client-side Local Executed
Server Hosted Remote Executed
Personal ‘Remote Virtual
Desktops’
Personal ‘Remote Physical
Desktops’
Portals: making it easier for users
Unified communications
• Massively useful tool for flexible working • Requires MS E-CAL but includes enough
other stuff to make it worthwhile • Set up conferences and internal/external
events – saves us £1500/month on WebEx
• Now includes very workable IP Phone, potentially can replace your PBX
• Works through all client delivery models outlined
• Close integration with Exchange, Sharepoint and most major IP phone vendors
Where to find savings #1
• Licensing – Most organisations we have surveyed are actually over licensed for most
applications – £300,000 annual software maintenance saving for one client – Vendor salesperson not always the best person to discuss this with
• User concurrency – Not always allowed under licensing but average 54% desk occupancy and 61%
logon concurrency across FW surveyed clients – Per device licensing can be beneficial in shared environments
• Service Levels – Having defined ones is a good starting point – Start with what users want or are happy to pay for and work back from there
• Software maintenance – Artificial saving not to have it, you will pay more!
Where to find savings #2
• Standardise all elements – One hit of Capex cost, 3 to 5 years of significant Opex savings – Massively simplifies roll-out for new kit – Payback within 18 months where we have done it and measured the result
• Repurpose what you already have – Windows Fundamentals or 3rd party products will turn an XP desktop into
a secure, dedicated thin client device – That can be imaged and managed using GPO or SCCM
• Replace PCs with thin clients – 50W per desktop, including screen against 220W – That’s £36.00 per year in power and cooling cost per desktop – Unfortunately MS will hit you for a VDA licence for VDI users
• User self service – Most of your users are probably already using it at home
Key points to remember
• A successful desktop strategy is a journey – you don’t have to do it all at once
• Ensure you engage your users and take them with you • Define your own strategy or you will be beholden to
vendors, which may not be in you best interests • There is no one size fits all answer for most
organisations • Fordway can help and will be delighted to assist you
Discussion Forum
QUESTIONS?
Thank you for your time and attention
YOUR YEAR-ROUND IT RESOURCE
– access to everything you’ll need to know
THE WHOLE TECHNOLOGY
STACK
from start to finish
COMMENT & ANALYSIS
Insights, interviews and the latest thinking on technology solutions
VIDEO Your source of live information
– all the presentations from our live events
TECHNOLOGY LIBRARY
Over 3,000 whitepapers, case studies, product overviews and press releases from all the
leading IT vendors
EVENTS, WEBINARS & PRESENTATIONS
Missed the event? Download the presentations that
interest you. Catch up with convenient webinars. Plan your next visit.
Directory A comprehensive A-Z listing
providing in-depth company overviews
