33
Timelines for Case-Work Collaboration with Citizens Barcamp Transparency Oxford, 2009 J. Nathan Matias

Timelines for Case-Work Collaboration with Citizens

Embed Size (px)

DESCRIPTION

Saw a great demo by the e-GovPlus people while I was in HT09 So I gave a talk about it at BarCamp Transparency Oxford. The E-Gov Plus site is: http://www.egovplus.dk/

Citation preview

Page 1: Timelines for Case-Work Collaboration with Citizens

Timelines for Case-Work Collaboration with CitizensBarcamp Transparency Oxford, 2009J. Nathan Matias

Page 2: Timelines for Case-Work Collaboration with Citizens

j. nathan matiaswww.natematias.com

Page 3: Timelines for Case-Work Collaboration with Citizens

j. nathan matiaswww.natematias.com

World University Project

Page 4: Timelines for Case-Work Collaboration with Citizens

j. nathan matiaswww.natematias.com

World University Project

Knowledge Generation Bureau

Page 5: Timelines for Case-Work Collaboration with Citizens

j. nathan matiaswww.natematias.com

World University Project

Knowledge Generation Bureau

Spatial Hypertext

Page 6: Timelines for Case-Work Collaboration with Citizens

bureaucratic processes

“ADVOCATES”, BY FRANZ KAFKA

Page 7: Timelines for Case-Work Collaboration with Citizens

bureaucratic processes

SO IF YOU FIND NOTHING IN THE CORRIDORS OPEN THE DOORS

“ADVOCATES”, BY FRANZ KAFKA

Page 8: Timelines for Case-Work Collaboration with Citizens

bureaucratic processes

SO IF YOU FIND NOTHING IN THE CORRIDORS OPEN THE DOORS

IF YOU FIND NOTHING BEHIND THESE DOORS THERE ARE MORE FLOORS

“ADVOCATES”, BY FRANZ KAFKA

Page 9: Timelines for Case-Work Collaboration with Citizens

bureaucratic processes

SO IF YOU FIND NOTHING IN THE CORRIDORS OPEN THE DOORS

IF YOU FIND NOTHING BEHIND THESE DOORS THERE ARE MORE FLOORS

AND IF YOU FIND NOTHING UP THERE, DON’T WORRY,

“ADVOCATES”, BY FRANZ KAFKA

Page 10: Timelines for Case-Work Collaboration with Citizens

bureaucratic processes

“ADVOCATES”, BY FRANZ KAFKA

Page 11: Timelines for Case-Work Collaboration with Citizens

bureaucratic processes

JUST LEAP UP ANOTHER FLIGHT OF STAIRS.

“ADVOCATES”, BY FRANZ KAFKA

Page 12: Timelines for Case-Work Collaboration with Citizens

bureaucratic processes

JUST LEAP UP ANOTHER FLIGHT OF STAIRS.

AS LONG AS YOU DON’T STOP CLIMBING, THE STAIRS WON’T END

“ADVOCATES”, BY FRANZ KAFKA

Page 13: Timelines for Case-Work Collaboration with Citizens

bureaucratic processes

JUST LEAP UP ANOTHER FLIGHT OF STAIRS.

AS LONG AS YOU DON’T STOP CLIMBING, THE STAIRS WON’T END

UNDER YOUR CLIMBING FEET THEY WILL GO ON GROWING UPWARDS.

“ADVOCATES”, BY FRANZ KAFKA

Page 15: Timelines for Case-Work Collaboration with Citizens

PROBLEM

Page 16: Timelines for Case-Work Collaboration with Citizens

PROBLEM

FAIR PROCESSES ARE COMPLEX

Page 17: Timelines for Case-Work Collaboration with Citizens

PROBLEM

FAIR PROCESSES ARE COMPLEX

COORDINATE PEOPLE

Page 18: Timelines for Case-Work Collaboration with Citizens

PROBLEM

FAIR PROCESSES ARE COMPLEX

COORDINATE PEOPLE

TRACK PROGRESS

Page 19: Timelines for Case-Work Collaboration with Citizens

PROBLEM

FAIR PROCESSES ARE COMPLEX

COORDINATE PEOPLE

TRACK PROGRESS

PROCESS DOCUMENTS

Page 20: Timelines for Case-Work Collaboration with Citizens

PROBLEM

FAIR PROCESSES ARE COMPLEX

COORDINATE PEOPLE

TRACK PROGRESS

PROCESS DOCUMENTS

MAKE DECISIONS

Page 21: Timelines for Case-Work Collaboration with Citizens

PROBLEM

FAIR PROCESSES ARE COMPLEX

COORDINATE PEOPLE

TRACK PROGRESS

PROCESS DOCUMENTS

MAKE DECISIONS

PLAN IN ADVANCE

Page 22: Timelines for Case-Work Collaboration with Citizens

PROBLEM

FAIR PROCESSES ARE COMPLEX

TRACK PROGRESS

PROCESS DOCUMENTS

MAKE DECISIONS

PLAN IN ADVANCE

COORDINATE PEOPLE

Page 23: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

MATERNAL PREGNANCY LEAVE (4 WEEKS PRIOR TO EXPECTED TERM, AUTOMATICALLY EXTENDED TO ACTUAL BIRTH)

MATERNAL POSTNATAL LEAVE (14 WEEKS AFTER ACTUAL BIRTH)

PATERNAL POSTNATAL LEAVE (2 WEEKS)

PARENTAL LEAVE (32 WEEKS, SHARED)

Page 24: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

MATERNAL PREGNANCY LEAVE (4 WEEKS PRIOR TO EXPECTED TERM, AUTOMATICALLY EXTENDED TO ACTUAL BIRTH)

MATERNAL POSTNATAL LEAVE (14 WEEKS AFTER ACTUAL BIRTH)

PATERNAL POSTNATAL LEAVE (2 WEEKS)

PARENTAL LEAVE (32 WEEKS, SHARED)

MANY OPTIONS

MANY EXCEPTIONS

BURDEN ON CASEWORKERS

Page 25: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

Page 26: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

Page 27: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE

Page 28: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE

ENABLE CHANGES OF THE LEAVE USING DIRECT MANIPULATION

Page 29: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE

ENABLE CHANGES OF THE LEAVE USING DIRECT MANIPULATION

PROVIDE A SHARED POINT OF NEGOTIATION BETWEEN CITIZEN AND CASE WORKER

Page 30: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

VISUALISE THE LEAVE FOR BOTH PARENTS USING A TIMELINE

ENABLE CHANGES OF THE LEAVE USING DIRECT MANIPULATION

PROVIDE A SHARED POINT OF NEGOTIATION BETWEEN CITIZEN AND CASE WORKER

EASE AND STREAMLINE THE APPLICATION PROCESS: ELIMINATE UNNECESSARY FORM FIELDS

Page 31: Timelines for Case-Work Collaboration with Citizens

WWW.EGOVPLUS.DK/ PARENTAL LEAVE

Page 32: Timelines for Case-Work Collaboration with Citizens

WHY DO I CARE?

Page 33: Timelines for Case-Work Collaboration with Citizens

EMBERLIGHT: SPATIAL HYPERTEXT ON THE WEB

[email protected]