THT IAP Certification Presentation Day2 7Dec2010

IAP Certification

Day 2

Barbara Blokpoel

Riana van den Bergh

6-7 December, 2010Amsterdam

Recap: Objectives for Day 1

• Gain a deeper understanding and background of 7Dimensions of culture model and the Corporate Culture Model

• Practice Mapping Cultural Dimensions

• Reflect on how our own cultural orientations and how this impacts our work with others

What key points or learnings standout from yesterday?

Objectives for Day 2

Today we aim to provide you:

• An clear overview of IAP profile and Online system

• A broad sense of how to use the IAP profile and supporting materials with your clients

• A clear understanding of the features and supporting materials the IAP Online system, as well as the practical logistics of setting IAP Online system, as well as the practical logistics of setting passwords up, printing profiles etc..

• Opportunity to demonstrate how you could use the IAP and materials in different scenarios.

Agenda Day 2 – The Intercultural Awareness Profiler (IAP)

09.00 Recap of Day 1

Distribution of IAP profiles

IAP supporting materials and features

11.00 Break

11.15 IAP questionnaire and profile – Q&A

Technical Aspects of the IAP Online

13.00 ~ Lunch ~

14.00 Practice / Playback

15.15 Break

15.30 Q&A Fons Trompenaars – background IAP research and

development

17.00 Wrap up

17.30 End of program

Intercultural Awareness Profile (IAP)An introduction to the IAP

Intercultural Awareness Profile (IAP): The tool

Benefits of the IAP questionnaire

• Based on 20 years of research

• Active database of over 80,000 managers

• Regular testing for continued reliability and validation

• Used worldwide

• Various methods of administering the questionnaire, depending on

client needs

• Gets people thinking about the subject of culture and talking with • Gets people thinking about the subject of culture and talking with

others before they come a program

• Model and dimensions fully explained in the book Riding the Waves of

Cultures (translated into 14 languages)

Can be used in conjunction with the Culture Compass OnLine (CCOL) self-paced, e-learning tool and the Better Business Guide (BBG)

Where does IAP fit in with other THT questionnaire for Individuals?

Component Description Application

IAP Intercultural Assessment Profiler

Available in several languages Diagnostic toolSelf –AssessmentNo good or bad scoresNot for use in selection

Personalized feedback report based on comparisons with our cross cultural database Used when assessing consistency with corporate values, identity development

ICP Interultural Competence Profiler

Competency assessment tool, Can be used for 360

Fully inter-active with online profiles and pdfdevelopment reports Training needs analysis and/or basis for prioritizing personal development Central to our ICAD learning Can be used for 360 development Central to our ICAD learning process

PVP Personal Values Profiler Used when assessing consistency with corporate values, identity development . Frequently completed prior to training/conferences.

ITI Integrated Type Indicator Training needs analysis, self-awareness and development

Our cultural intelligence is stored in a number of databases

Individual level models

THT Intellectual Capital

7 dimensions of cultureIntercultural CompetenceServant LeadershipPersonal ValuesExtended MBTI (Personality)

Ecological database

65,000 managers in

Organisation level models

Team level models

Extended Belbin (Team roles)Extended Kirton (Innovation)Reconciliation of team dilemmasDiversity/Inclusion

Corporate Culture (4 quadrant model)Extended Corporate Culture (12 segment model)Golden Dilemmas and DRPCorporate values

65,000 managers in 100 countries

This is our principal cross-cultural database where the focus is on cross-cultural awareness and training

Culture for Business – Series 2004 - 2005

1997 2000

Seven Dimensions

Innovating in Organizations

THT Publications

2001

2007

2008

LeadershipMergers & Acquisitions

2009

2010 2009

IAP: example of an individual profile (previously)

IAP: example of an individual profile (new online version)

Key features of New Online process

Which utilities the Online process offers you as a trainer/licensee

• Track completions and access/re-create profiles

• Profile available immediately as PDF download

• Create Group Distribution charts for presenting at training workshop

• Dummy profiles

• Country profiles

Future developments

• Different languages

• Function profiles

• Industry profiles

• Voucher codes

Intercultural Awareness Profile (IAP)Individual 7dimension profile, with personalized feedback

texttext

IAP Profile: Part One – 7 Dimension profile

• There are no ‘right’ or ‘wrong’

profiles!

• We urge you to use your profile as

a tool to think about your own

cultural preferences, basic

assumptions and habitual

behaviours and how these are behaviours and how these are

similar to, or different from, the

orientations and preferences of

others you are in contact with.

• Thus, do not be shy to share your

profile with others and discuss

with them their perceptions as

well.

IAP - Individual Culture Maps

Self-reflection

1. As you look at your results, were you surprised?

2. What areas confirmed your expectations? Why?

Exercise

3. Think of ONE situation/example in the past where your cultural

orientation may have influenced your work.

-(e.g. organizing meetings, getting your point across, working as a team,

negotiation, managing conflict, handling contracts, etc...)

- Discuss this example with someone else in the group.

IAP- Discussion in Pairs

• What kinds of questions could you ask your partner to see if they are more or less oriented towards individualism than you?

• For each question, ask your partner to further explain why they gave

the answer they did.

• Do this at least 3 times.

• What worked well and worked less well?

IAP- Discussion in Pairs

Comparing Profiles

Pick a different partner

- Before you compare your profiles, try to identify one dimension where do you think that the two of your might scores similarly and one where do you think you might be different. Discuss why.

In which situations do you think that the two of you might share similar assumptions or work similarly?assumptions or work similarly?

- How could a different perspective help both of you to be more successful?

Find at least one dimension where you are different. What kind of problems might this difference create?

- How could the two of you manage these differences?

Your homework examples of cultural incidents

In pairs:

Discuss one or two of the situations you prepared before you arrived.

1. Referring to both your IAP profile and your situation (or a recurrent

challenge you face at work), are there cultural orientations you might have

been, or currently be, overusing?

2. Are there cultural orientations you might have been overlooking?2. Are there cultural orientations you might have been overlooking?

3. What might you have done differently, how might you in the future develop a

sustainable and workable approach to this challenge, through creatively

integrating different orientations?

4. What will you do differently in the future?

Corporate Culture

Organizational culture is shaped not only by

technologies and markets, but by the cultural

preferences of leaders and employees.

Eg

alita

ria

nIncubator Guided missile

ORG. CHAOSMBPassionLEARNING

STRATEGYMBObjectivesPAY FOR PERFORMANCE

Corporate Culture

Person oriented Task oriented

Hie

rarc

hic

al

Family Eiffel tower

NETWORKMBSubjectivesPROMOTION/POWER

STRUCTUREMBJobDescriptionEXPERTISE

National patterns of corporate culture

Egalitarian

Denmark

Switzerland

Sweden

Canada

UK

USA

Norway

the Netherlands

Finland

Person Task

Hierarchical

Finland

Italy

South Korea

China

Israel

Greece

Belgium

France

Germany

AustraliaHungary

Venezuela

Nigeria

My Profile: Part Two - Corporate Culture Score

Current versus Ideal Corporate Cultures

Size of box is determined by the relative importance you importance you placed on each of the questions

Consulting Program - Guidelines

Culture Change programs, using the Corporate Culture Profile

• At the team level in a change process.

• Use of the Current and Ideal as an indication of the direction group members wish to change. Useful for to start the discussion. In this case, the average can be used.case, the average can be used.

NB: When an element of uncertainty and mistrust exists within M&A projects the use of the CC profile may cause more harm than good.

IAPOnline Supporting Materials:The Better Business Guide (BBG)

Better Business Guide to Intercultural Management (BBG)

The BBG is a pocket-sized handbook

which provides a summary of the

Seven Dimensions of Culture model

including practical tips for doing

business across cultures.

The guide is a quick reference for The guide is a quick reference for

managers when preparing yourself for

international business discussions

and also features the four corporate

cultures to help identify the types of

corporate culture one could encounter

within companies.

IAP - Individual Culture Maps

Self-reflection

Identify one dimension where you score more extreme than the rest (in this

case reflect on your NE-AF score).

– Look up this dimension in the Better Business Guide(BBG). What might you need to pay special attention to in order to maintain effective relationships with others in your international team?

ExerciseExercise

4. Think of ONE situation/example in the past where this cultural orientation may have influenced your work.

-(e.g. organizing meetings, getting your point across, working as a team, negotiation, managing conflict, handling contracts, etc...)

- Discuss this example with someone else in the group.

IAPOnline Features:

Group Distribution Charts

Excercise - Group distribution

Exercise

In a line, try to arrange yourselves according to how you

think you scored in relation to the others on the

dimension.....dimension.....

Individualism - Communitarianism

Without referring to your profiles!!

Individualism - Communitarianism

Reading the IAP Group Distribution chart

No. of responses in this range

(i.e. 5 people answered within this range)

Number of responses

Individual's dimension score

* Actual group scores 6-7December 2010

Reading the IAP Group Distribution charts- the curve

The position of the maximum height of the peak corresponds to the mean (average) of the group.

The shape of the curve is determined by the spread of the answers

The area under the curve represents the size of group. * Actual group scores 6-7December 2010


some who are more

some who are more achievement oriented

some who are more ascription oriented


Example of a homogenous group


Example of a diverse group



Questions for the group:

• Do you recognize yourself in your 7D profile?

• Can you place yourself on this graph?


The exception- Time

Time horizon – Past-Present-Future


IAPOnline Features:

Creating Different Country Profilesand or ´Dummy` Profilesand or ´Dummy` Profiles

Country Profile for France

Country Profile for Belgium

Country Profile for the Netherlands

Country Profile for the UK

Country Profile for South Africa

Exercise

• Notice your own country’s position on each of the 7

dimensions and appreciate the comparison with similar

and dissimilar nations. Please make notes about your

country’s score on each dimension.

• Think of experiences you have had that illustrate these

comparisons. comparisons.

• Begin reflecting on how this information can help explain

some of the experiences you may already have had in

dealing with people of other (national) cultures.

Group exercises to test 7D and IAP profiles - Examples

TV Commercial:

Creation of a commercial for a particular kind of profile

Marketing strategy:

Using the 7 Dimensions of Culture Model, please explain how you would market this Heineken product for one of the countries Heineken product for one of the countries profiles below.

Feedback sessions

Practice giving feedback to someone from with profile X (can be generated for any country in the database, or for a dummy slide)

Dummy IAP Profile

IAPOnline Supporting Material:CULTURE COMPASS ON LINE (CCOL)(CCOL)

http://www.thtconsulting.com/iaponline/welcomeback.asp?pc=1d2xBy9arMPZKiWl&cp=HFJGGDDN&ss=LicenseeCert26Aug_pom144_BB_RvdB&l=THT

Example email that can be setup to send to participant and/or trainer

With rejoin link...

Culture Compass OnLine

Module 1: Welcome

Module 2: Concepts of Culture Introduction, Layers of Culture, Cultural Dimensions, Test yourself

Module 3: Intercultural Awareness Profiler

CLOSED TO YOUR PARTICIPANTS AS

THEY HAVE ALREADY DONE THE IAP

Module 4: Your Cross-cultural ProfileClick on dimension bars forexplanations and definitions

Module 5: Compare your profile to other cultures The Trompenaars database, Compare profiles, Country Guides

Select one of 55 countries

Module 5: Compare your profile to other cultures e.g. What would it mean for me when doing business with Japan or managing in Japan? Click on marker bars for an interpretation for YOU.

Module 6: Country specific data Choose a country for detailed Country

Guides

Module 6: Country specific dataDetailed country information per

dimension

Module 7: Bridge Culture Gaps Introduction to Reconciliation, Case Studies

Module 7: Bridge Culture GapsTest yourself Case Studies on dealing

with dilemmas

Exercise – Using the CCOL

Based on what you have so far learned about the CCOL, please think of different scenarios where you could use the tool, and create an exercise for each scenario?

• Define the target group and the target situation?

• What are the objectives of your exercise?• What are the objectives of your exercise?

• What kind of materials would you need?

Benefits of the CCOL

For participants:

Participants are in charge of their own learning

Universal access anytime, anywhere

Modular learning process

Immediate feedback

For your clients: For your clients:

• Low set-up costs and speed of deployment

• Post-session learning increases reduced cost per individual participant, and overall cost to the company

• Reduction of travel requirements for trainers and participants

• Stratifying the needs of the different populations and participant groups in terms of learning styles and needs

About the IAPExplanation of the questionnaire and profilesExplanation of the questionnaire and profiles

Distributing the IAP with your participants / clients

• When to distribute?

• Confidentiality

• How to read the profiles• How to read the profiles

IAP: Issue of confidentiality

THT will not:

• Store your name or other details together with your profile in our database

• Provide your contact details or profile to unsolicited third parties

• Your e-mail address will only be used so we can send you a link to your

profile so you can access it

• We only distribute your profile to the trainer, no other persons will have

access to your profile

• Should anyone want to access your profile (such as your manager), they

will have to obtain your informed, written consent

• Respondents are not being assessed. By completing the tool we aim to

help people understand how they view the world, and how their view may

differ from other people, especially from other cultures.

THT approach to using the IAP

Using the IAP

Learn about others

Learn about myself

Learn to work with

others

DiscussionsIAP

7DCases

Exercises

Exercise with IAP

RoleplaysReflections

IAP: the questionnaire

• 3 options for questionnaire set

• ‘Complete’ or full IAP questionnaire - 57 questions

• IAP without CC questions - 43 questions

• Alternative IAP questionnaire – 43 Questions

•Divided into 9 sections

•Relationship between questions and profile ‘scores’•Relationship between questions and profile ‘scores’

•Forced-choice answers

•Language options: French, Dutch, German, Spanish, Japanese

IAP: reading your profile

Your score on UN-PA dimension in relation to the our cross culture database.

The middle of the bar indicates your specific score, but remember, you have both UN and PA in you. Your score is not absolute.

Average of all country culture in our cross cultural database

IAP: reading your profile

Universalism 33

0 100

\Particularism 67

0 100

Licensee Support PageVia THT main webpage with password: licenseesupportVia THT main webpage with password: licenseesupport

Trainer requests an IAP password via Online Support system

Trainers access the Licensee support system by going to our website www.thtconsulting.com and entering the password: Licenseesupport

Licensee Support Page

Setting up a PasswordVia the Licensee Support PageVia the Licensee Support Page

Or, via the THT main page with password: IAPsetupform

Supply your Licensee Reference Code and go to the Setup form

IAP and CCOL Setup Form

Welcome to the IAP and CCOL setup form

Depending on your training needs and circumstances for your

clients/workshops, the system can be set up in different ways.

Please specify below what combination you require for this current Please specify below what combination you require for this current

assignment. Once you have done so, a password will be set up

automatically and will be immediately active.

Please note that the IAP questionnaire is being made available in

several languages. Users will be able to select which language

version they want to use to answer the questionnaire ~ this is

intended to help users answer more effectively. However, all

subsequent feedback and analysis will be in English. The CCOL is

available in English only.

Background Info

IAP Question set

Do you want to be notified when participants submit their answers?

Option 1 - How do the participants access the profile (and CCOL)?



Example email that can be setup to send to participant and/or trainer

Additional Materials

Submit your request

An on screen confirmation, the password has been set up!

This is your password

Test the password by clicking this link

This is your password

Sending your participants a passwordPassword: the password is generated through the system

and mentioned in the confirmation screen and confirmation and mentioned in the confirmation screen and confirmation

e-mail sent to you.

Using a sample instruction template available on the licensee support page,

we suggest you send your participants instructions with the password, at

least 3 weeks in advance

Particpant access the IAP

Participants receive instructions for the IAP prior to a session. They access the IAP by going to our website www.thtconsulting.comEnter their password: (for example) Training240910

Option 1: Profiles to be distributed during the session

Participants answer the questionnaire, upon submitting their answers, they see this screen:

Participants are sent a rejoin link that is active from specified date

Options 2: Participants have instant access to their online profile and requested to print off their own profile to take to the session

Downloading and printing personal Profile

Participants are sent a rejoin-link for future re-entering the profile.

Monitoring and Creating IAP profilesVia the Licensee Support Page,

Or via the THT home page with the password:

IAPonlinetrainer

Monitoring and Printing Profiles

To search monitor responses and retrieve / print profiles

Password you used - IAPONLINE31U29K25L

Choose your participant

Click download PDF profile

Creating a name for the profile

Download or print the profile

To retrieve more profiles, click access all profiles

To access more profiles

Here you can access all profiles by clicking the links, for saving or printing

Group Distribution chartsPassword: IAPonlinetrainer

How to create Group Distribution charts

Group Distribution Chart

Creating a Group Distribution chart

Go to www.thtconsulting.com

Enter the password: IAPonlinetrainer


Enter the password that you have given to your group

(i.e. IAP280710)


Click on the button that says Excel.

This will create an Excel summary sheet of all participants scores.

You must also download a copy of the Excel sheet that makes the charts

(IAPonlinescoregraphics.xls)


Once you have downloaded and saved the TWO Excel spreadsheets you need, you will be able to create the IAP distribution charts.

Note that this must have your security settings in Excel to allow the macros to run.the macros to run.

N.B. If already running, first close Excel and all open worksheets


Open the saved Excel summary sheet of all participants scores. Delete any test

responses (including your own).


Copy the first 11 columns of data containing the participant's name and

7D scores.


Enable macros

Open IAPonlinescoregraphics.xls and paste the data into the sheet labeled

'Dimension Scores'


Run the macro and a chart of each dimension will be created

automatically with the groups data.


Copy/Paste the new charts for the workshop group into your PowerPoint slide.

N.B. Always 'Paste special' as windows metafiles or bitmaps in to Powerpoint, never as Excel graphics, as this may prevent PPT running in a strict environment.


Paste it into PowerPoint as an image file. If you paste in it as an excel chart, the macros will be copied and potentially cause serious problems with your slide pack.


Finished!

IAP profilesCreating ‘Dummy’ profiles

Password: iaponlinetrainer

Creating “Dummy” profiles

Make your own 7D graphic

Make your own 7D graphic

IAP profilesCreating ‘Country’ profiles

Password: iaponlinetrainer

Creating “Country’’ profiles

Retrieve Reference Country Profiles in 7D graphics

Retrieve Reference Country Profiles in 7D graphics

Pictures of key THT persons you may have contact with and their responsiblities

Finance

Languages:

Dutch, English

Marian Mulder

Receptionist

Languages:

Dutch, English

Carla Boom

THT-IT/Tools

Languages:

English

THT-IT/Tools

Languages:

Dutch, English,

Spanish

THT-IT/Tools

Languages:

Dutch, English

Sonya NagelsSanne van den BergeMarjan Vriesman

LUNCH

Practice Playback Sessions

Giving Feedback

Ground rules for feedback

– Hard on the facts, soft on the person.

(Combination of specific and diffuse)

Elements of feedback

– Content: Explanation of IAP and 7 Dimensions

– Presence (eye contact, voice, etc)

– Engagement with coachee or participants

– Time management

Q&A WITH FONS

Wrap-up

• Any additional questions?

• Does anyone need a taxi?

• Feedback forms

• Certificates

• Books• Books

Thank you for your participation

Give man a fish,

you feed him for a day;

teach him how to fish,teach him how to fish,

you feed him for a lifetime.

Laozi

Technology

THT IAP Certification Presentation Day2 7Dec2010