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SharePoint has matured since its inception in the early 2000’s from a product that provides a lot of important features to a full blown platform that small and large business are building critical solutions on. The average $1 billion company maintains, on average, 48 disparate financial systems and uses 2.7 ERP systems. SharePoint enables incredible interoperability to these various systems in a way that’s consistent across various groups within the enterprise. In this session we will talk about how SharePoint can be used to create convergence across the various line of business systems in a way that not only saves time and money but also breaks down silos that impeded productivity and innovation.
Citation preview
1
SharePoint History
Business Critical SP
ROI through Adoption
Integration
Dan Barker, Global Product ManagerDell Software
The rise of SharePoint as a business critical hub for LOB solution delivery
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• Global PM and evangelist for Quick Apps for SharePoint
• Worked with SharePoint since the “Tahoe” days
• Stints as a software engineer, systems architect financial & data analyst, and general manager
• Prior work at Progressive Insurance, Crowe Horwath, Rubbermaid, Pharmacia
• Executive MBA from the Nance School of Business at Cleveland State University
• Live in the greater Seattle, Washington area
Who on earth is Dan Barker?
3
Agenda
• SharePoint Over the Years
• The Rise of Business Critical SharePoint
• The Business & IT Relationship
• A Real Life Example
• Business Critical SharePoint Data Points
• Tools
• Q&A
4
SharePoint Over Time
2001
SharePoint Team Services (STS)
2003
Windows SharePoint
Services 2.0
(WSS 2.0)
2001
SharePoint Portal Server (SPS)
2003
SharePoint Portal Server
(SPS)
2007
Windows SharePoint
Services 3.0
(WSS 3.0).
2007
Windows Office SharePoint
Server (MOSS)
2010
Microsoft SharePoint Foundation
2010
2010
Microsoft SharePoint
Server
2013
Microsoft SharePoint Foundation
2013
Microsoft SharePoint
Server
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The Early Years: 1998 - 2001
• 1996 Site Server – Dot com hype, getting websites up quickly
• 1998 Site Server 3.0 – Commerce edition, content management, search, personalization, order processing
• 2001 SharePoint Portal Server (SPS) – Tahoe / SharePoint Team Services S(TS)
– Portal product that helped businesses aggregate corporate information through nav & search
– Enter SQL as the data store & ASP.Net as the dev platform– Web parts (server controls) – digital dashboard design
• 2001/2002 – Content Management Server (CMS)– ASP.Net functionality– Very popular/public web site use
• Good for targeted scenarios but had little integration between them (portal and collaboration). Further integration was needed.
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2001• No YouTube• No FaceBook• No iTunes• No Twitter
BUT…
• Matchbox Twenty – If You’re Gone
• Wikipedia is started• The first iPod is launched• Toyota Prius is launched• The Segway
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The Early Years: 2003
• 2003 SharePoint Portal Server 2.0 (SPS) / Windows SharePoint Services 2.0 (WSS) were born
– Built on a common base platform– SPS – Deep portal and search functionality– WSS – Core collaboration capabilities –Lead to viral
adoption because of the ease of deployment– Adopted as an intranet solution – Ease of deployment led to mass adoption– Customers were excited about the ability to create
team sites and departmental solutions (Collaboration and portal) on the same platform
• Further integration was needed – Customers wanted one integrated platform for WSM, portal and collaboration
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The Early Years: 2007
• Microsoft Office SharePoint Server (MOSS) / Windows SharePoint Services (WSS) 3.0
– Personalized Portals (MySites, Aggregation Web Parts)– Content Types, Workflow, Records Management,
InfoPath Form Services, Enterprise Search (Fast)– Integrated collaboration, portal, search, content– Changed the way customers and partners thought
about business collaboration– Consistent experience for both IT and end users– BDC – Business Data Connector - limited to only
reading data from the external data sources– Connectors to SAP, Siebel, Dynamics
17,000 customers, 100m licensees, 4,000 Si’s, 1.3 billion in revenue.
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Maturing as a Platform: 2010
• SharePoint Server 2010 / SharePoint Foundation 2010– Business Connectivity Services (BCS)
– supported updating, deletion and insertion of data into external data sources.
– Excel, Access, User Profile Services, Query Throttling, Batch Query Support, Remote Blob Storage
– External Lists (providing supporting large lists without burdening the SharePoint 2010 content database)
– SandBox Solutions
• Further integration was needed – Customers wanted more social features and integration, improved mobile/tablet experience
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Maturing as a Platform: 2013
• SharePoint Server 2013 / SharePoint Foundation 2013– Cloud ready (Azure/AWS or pure cloud play)– Office 365 – SharePoint/Office App Store– Search Engine Optimization & Analytics is in Search (FAST)– SEO– Cross-Site publishing– Yammer acquisition and integration– SP Social
– Follow sites & people– Tags– Activity Streams– My Sites improvements
– Cross-browser functionality (no active X!)– Device specific master pages – What Whaaaat?
– Workflow Integration with Workflow Manager– oData in BCS– Branding Flexibility
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SharePoint Over Time
2001
SharePoint Team Services (STS)
2003
Windows SharePoint
Services 2.0
(WSS 2.0)
2001
SharePoint Portal Server (SPS)
2003
SharePoint Portal Server
(SPS)
2007
Windows SharePoint
Services 3.0
(WSS 3.0).
2007
Windows Office SharePoint
Server (MOSS)
2010
Microsoft SharePoint Foundation
2010
2010
Microsoft SharePoint
Server
2013
Microsoft SharePoint Foundation
2013
Microsoft SharePoint
Server
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SharePoint has been maturing…like Ron Howard..but better
Complexity
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A Picture in Phases -Phase 1
SharePoint
External SpaceInternal Space The Great Divide
Customer / Partner / Market
DB DBDB DB DB
Legal
IT Sales Marketing
Finance
Content mgt. Doc mgt. Intranet
HR Admin Customer Service
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A Picture in Phases -Phase 2
SharePoint
External SpaceInternal Space The Great Divide
Customer / Partner / Market
DB DBDB DB DB
Legal
IT Sales Marketing
Finance
Content mgt. Doc mgt. Intranet
Forms Reporting/BI Search
HR Admin Customer Service
Workflow Workflow Navigation
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A Picture in Phases -Phase 3
External SpaceInternal Space The Great Divide
Customer / Partner / Market
DB
DBDB
DB
DBLegal
IT
Sales
Marketing
Finance
HR
Admin
Customer Service
DBSharePoint
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SharePoint
A Picture in Phases -Phase 4
The Extended Network
Customer / Partner / Market
IT
Sales
Marketing
Finance
LegalHR
Customer Service
int
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Business Critical SP Connects Where Org Charts Don’t
Business Critical SharePoint
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BCSP Enhances the IT and business relationshipImproves Organizational agility• improves organizational agility
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A Real Life ExampleTop insurance company in the US
• Contract group
• Managed all IT contracts for Hardware, Software, Consulting & Services
• Kept paper contracts in special file cabinets, peoples desks, and in some cases nowhere
• Both business and IT project managers depended on the IT Control group to:– Procure necessary assets for their projects– Provide a single point of engagement– Understanding the timing of the process (SLA’s)– Provide transparency while in flight– Understand the overall IT budget and “control” costs– Cut a PO– Help IT and business sponsors/owners manage “Run the business” IT spend
- 0 to operational in 6 months -
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A Real Life ExampleProcurement group
The Problem:
• No centrally managed process
• No centrally utilized system
• No SLA
• No transparency
• Silos
The Result:
• Customers had to “call” to see where things stood
• Lack of documented priority (Squeaky wheel syndrome)
• “Hair on fire” procurement staff = snowball effect
• 4-6 month completion estimate
• Slower speed to market
• Different answers from different people
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A Real Life ExampleProcurement group – The black box
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A Real Life ExampleThe actual process
Procurement Legal Exec Team BuyersCustomer Tax
Silo Silo Silo Silo Silo SiloSharePoint
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A Real Life ExampleArchitecture
IT Control SharePoint Sites
IT Control Transaction Library
InfoPath Form
SQL Server Integration Services (SSIS)
Transaction Warehouse
MSRS Report
MSRS Report
MSRS Report
Microsoft Reporting Services(MSRS)
Report UsersOperational Users
Batch Process
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A Real Life ExampleDisparate systems
IT Planning(SQL)
Oracle DW (Oracle)
Project Management DW
(SQL)
ITC SQL Server
SAM(SQL)
IT Planning DB(Notes)
Oracle Financials (Oracle)
Oracle Primavera (Oracle)
PSC(Notes)
RTB Budget(Excel)
Markview – 170 Systems
(Web)
ITC SharePoint(SharePoint)
9 11
2 3 4 5 76
8
12
10
Service Management(SharePoint)
13Color Key
PC Purchase(Notes)
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1
Not Currently Integrated (Future state)
Current System
Current System (Used in Automated Data Feed)
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A Real Life ExampleTop 3 insurance companies in the US
The End Result
• Single source of the truth
• A unified “operational” process
• A unified system - SharePoint
• SLA’s & Shorter Cycle Times
• Internal & external transparency
• Process improvement mechanism
• Silo elimination
• Faster speed to market
• Happier customers & stakeholders
• Operationally dependent on SharePoint = business critical = ROI
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LOB systems
Device Proliferation
Mobile Workers
Data
Less funding to modernize Cost
Mobility
Expecting interactive collaboration
Expecting immediate access
Need to maximize existing systems
Data to grow 44x over the next decade 1
BI is No. 1 technology priority for CIOs 2
Challenges with inter-operability
1 IDC Digital Universe Study, sponsored by EMC, May 2010; 2 www.computerworld.com/s/article/9223502/The_top_10_tech_priorities_of_CIOs; 3 Business Intelligence Purchase Drivers and Adoption Rates, Gartner
Only 28% of potential BI users have meaningful access 3
Market drivers
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The problem—multiple, disparate applications
The average $1 billion company maintains, on average, 48 disparate financial systems and uses
2.7 ERP systems
Third-party retail solution
Stores
Oracle E-Business Suite
Distribution
JD Edwards EnterpriseOne
Production
Third-party financial system
Finance
Microsoft Dynamics CRM
Sales
Third-party procurement app
Procurement
PeopleSoft
HR
Third-party PLM software
Engineering
Source: The Hackett Group
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Resulting challenges
Time constraints around third-party app upgrades
High-cost 3rd party LOB modifications
Costly business intelligence integration
Lack of insightful BI analytics/big data
Disparatethird-partyapplications
Heterogeneous environment compatibility issues
Expensive expansion of third-party applications
Low percentage of user accessibility to vital data
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Become a connected organizationFrom systems of record to systems of engagement
SalesEngineering Human Resources Procurement
Administration Operations Customer Service Finance
Business Process/Workflow
JDE CRM HCM SCM
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Improve process efficiency and cross-team
collaboration
Connected enterprise
Surface data in real-time and increase transparency
Connected systems
Drive higher ROI and faster time-to-market
Connected value
Value of line-of-business connectivity
Fewer errors/re-workShorter processes
AutomationSimplified data entry
Reduced/avoided costsFaster/better decisionsReduced business risk
Increased output
Leverage SharePoint to extend LOB systems
Faster deploymentUnified access control
Busi
ness
Pro
cess
IT
1st YearROI
$200-$300KAnnual cost savings
50-80%Shorter cycle time
Up to 90%Fewer errors/re-work
60%Faster deployment
95%Fewer IT support hours
Outlier ROI
* Source: quantitative polls and qualitative interviews, Oct. 2012 – whitepaper available online: search for “BCSP ROI”
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Business-Critical SharePoint Partner Program
A Microsoft partner program that includes top solution and service providers who focus on advanced, enterprise-level SharePoint solutions
What Why
To promote SharePoint as an enterprise-level platform for business-critical solutions
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Tools are Critical
• Use SharePoint as the unified UI across teams and groups
• BCSP - Integrate and elevate
• Need a way to integrate…..EASILY
• Cross Skillset enablement (tech/non-tech)
• Use SharePoint as a “platform” and engagement mechanism
• There are a lot of scenarios (forms, charts, calendaring, navigation, workflow, BI, reporting, KPI’s, security)
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Visually elevating critical dataIn a familiar user experience
Configure custom applications without custom code
Systems Integration Quick Apps
Simplify and accelerate SharePoint development
Deliver solutions that are easily supported, maintained and upgraded
Reduce the associated risks, costs and complexities
Rapidly and reliably deliver SharePoint applications
Complete projects sooner
Dell Quick Apps for SharePoint
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Enhance Navigation With Panel
Menus Quickly Create better
Forms Including Tabs
Lists/views
Charting
Forms
Data filtering
Data integration
And more!
Display Data in a Drop Down Control From
Any List
Easily Combine Data From
Multiple Lists
Easily Create Vibrant 3D Charts
Quick Apps for SharePointElevate the visualization of critical information to your end users
Workflow compatible
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Summary
• SharePoint is a Platform not a Product
• As a platform it can act as a common language – Between IT and the Business
• Everyone usually has access
• Most scenarios are not incredibly complex
• Destroy silos and connect people
• SharePoint is the conveyer belt of the business
• Doing the everyday better than your competition
• Operational = business critical = adoption = ROI
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Contact Information
• Dan’s Contact information
– Email: [email protected]– Twitter: @BarkingD– LinkedIn: http://www.linkedin.com/in/danielbarker– Blog: http://danbarker.typepad.com/changeplane/– Pager Number: Just Kidding
Thank you