The Power of Converged HP BAC and Operations Manager

© 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

HP Technology Forum & Expo 2007

The Power of Converged Business Availability Center and Operations Manager

Stefan Bergstein, HP Software

2 6 December 20142 6 December 2014

Introduction

Agenda

Integration scenarios

HP Operations Center and HP Business Availability Center

Enrichment of Operations with the Universal CMDB

HP SiteScope and HP Operations Center


Introduction


4 6 December 2014

Business Outcomes

APPLICATIONSSTRATEGY

SAP, Oracle, SOA, J2EE, .Net

Project & PortfolioManagement Center

Demand & PortfolioManagement

SOA Center

SOA Transformation

Quality Center

Quality Assurance

Performance Center

Performance Validation

CIO Office

CTO Office

OPERATIONS

Business Availability Center

Business Service Management

Network MgmtCenter

Operations Center

Service Driven Operations

Change & Configuration Center

Service Management Center

ITSM

HP Software Centers

5 6 December 2014

Converged BAC and OVO use scenarioComprehensive Business Service Management

“BSM is a category of IT operations management software products that link the availability and performance status of underlying IT infrastructure and application components to business-oriented IT services that enable business processes.”

“Poll Reveals Buying Preferences for Business Service Management,” Availability and Performance Monitoring, Debra Curtis, April 7, 2006.

Infrastructure Event Management

IT Service Dependency

Mapping

End-to-End Application Transaction Response Time Measurement

SLA Monitoringand Reporting

Loa

ns

6 6 December 2014

Brief overview ofHP Operations Center andHP Business Availability Center

HP Business Availability Center

7 6 December 2014

Foundation

Universal CMDB (Discovery, Federation, Reconciliation, Visualization, Change Tracking)

Business Service Dashboard

HP Business Availability Center™

Diagnostics(J2EE, .NET, ERP/CRM)

Application Mapping

System AvailabilityManagement

(SiteScope & OVO)

Service LevelManagement

Problem

Management

End UserManagement

(BPM, RUM, CM)

Business Process Insight

Alerts and Notifications Enterprise Reporting Third-Party IntegrationService Impact Analysis

HP Business Availability Center

8 6 December 2014

HP Software Business Process Monitors (BPM) Business Availability Center

Mercury Business

Process Monitors

(Inside Firewall) )

Mercury Business

Process Monitors

(Outside Firewall)

Mainframe/Database

Firewall

Web

Servers

Application

Servers

Switch

Load

Balancer

Internet Cloud

End User

• Consistent, Repeatable End User Transactions from multiple locations

• Proactively find Availability and Performance Issues before customers do

• Reduce End User Outages by proactively managing with Perf. and Avail. Trends

• SLM and Customer Impact Management


HP Software Leverage of CMDB

OPERATIONS

Unive

rsal C

MD

B

Business Availability

Center

Operations Center

ServiceManagement

Center

Change & Configuration

CenterNetwork

Management Center

CM

DB


The Universal CMDB

• Rich, extensible Service Model

− Object class model and CMDB schema

• Application Modeling

− Based on the dynamic Topology Query Language that querying based on object relationships

• Impact Analysis

− Analysis of simulated or real impact (returns sub-graphs of impacted items)

• Enrichment Services

− Rich business logic capability that can create and enrich logical and physical CI’s and their attributes

• Reconciliation Services

− Real-time status, processing and reconciliation engine

Provides services needed to model and manage the configuration of today’s complex IT environments


Physical Infrastructure

− Physical assets (servers, network, storage etc.)

− Application elements (J2EE, ERP/CRM, etc.)

Logical Infrastructure

− VLANs, subnets, links

Applications and services

− Application and service models

− Service dependency maps

Relationships (physical and logical)

− Peer relationships

− Parent-child

− Complex relationships

The Universal CMDBProvides services needed to model and manage the configuration of today’s complex IT environments

12 6 December 2014

Brief overview ofHP Operations Center andHP Business Availability Center

HP Operations Center

13 6 December 2014

Automate operational processes

• Discover infrastructure elements and relationships

• Collect detailed performance data, events and status

• Correlate, aggregate and filter—from data to information

• Perform automated corrective actions—enable 24x7 autonomous operation

Acting

Systems, networks,applications, databases,Internet, services

Processing

Collecting

Presenting

Automation

Reduce complexity

14 6 December 2014

HP Operations CenterManage the impact of infrastructure on applications and IT services

Operations Dashboard

HP Operations Center™

Operations Management(OVOP, SiteScope)

Reporting(Reporter/OVPI)

Service Impact Management(OVO SN)

Application Infrastructure Management

(SPI’s, SiteScope)

Performance Management(OVP, Glance Plus)

Foundation

Discovery ServicesUniversal CMDB

Integration3rd-Party Integrations Common agents User RolesCorrelation

15 6 December 2014

Enterprise Operations Console

• Consolidate operations across IT domains and geographies

• Scalable to global IT environments

• High availability architecture aligned

• Secure management across the internet

• Agentless and agent based monitoring

Enterprise Console

ElementManager

ElementManager

SiteScope

DomainManager

DomainManager

Foundation for consolidated service driven operations

http://www.microsoft.com/windowsxp/order/


http://www.ovforum.org/../../../Documents%20and%20Settings/mleake/Documents%20and%20Settings/kmuehlbr/

http://www.ovforum.org/../../../Documents%20and%20Settings/mleake/Documents%20and%20Settings/kmuehlbr/

http://www.microsoft.com/exchange/


http://www.cisco.com/logo/


http://www.sun.com/

http://www.sun.com/

http://www.foundrynetworks.com/index.html



Integration scenarios


17 6 December 2014

Converged BAC and OVO use cases offers an innovative top-down and bottom-up approach for integrating business, end-user, and system perspectives

Use cases

• Provide operations users visibility into service levels and status

• Assist to prioritize IT infrastructure service degradationsSLM data for Ops

• Proactively identify and prioritize critical business issues

• Accelerate MTTR by automatically correlating IT infrastructureinformation to end user transactions

Infrastructure status in BAC

• Enrich operational service views with web site and application availability data. In real time and from the end-user perspective.

• Measure business impact and risk from the end user perspective

EUM for OVO

18 6 December 2014

Integration scenario

DiscoveryAppl. mapping

UCMDB

•EUM•Diagnosis•SAM

Dashboard

SLM

HP OM

Service Navigator

BAC

SiteScope

OpsC

•Application topology

•Change propagation and drilldown

•Bidirectional triage process

•Status exchange

•Application topology

•24x7 monitoring

•IT & App operations

•Tier 1 support

LOB owner

Servicemanager

•Application Mgmt

•Tier 2/3 support


HP Operations manager and BAC

How to provide cross domain visibility to optimized business outcome


20 6 December 2014

I need to make sure that the SAP application meets its SLA. I need to understand how

all these IT infrastructure effects the business

application.

I need to make sure that the servers, network and DBs

meet their OLA and that the application teams are happy

with the availability and performance.

Application Delivery & Support

Manager

IT Operations Manager

21 6 December 2014

Goals of converged use cases

IT infrastructure

Application infrastructure

PartnerWarehouseSAP environment Finance

Tell me…

• The health of my network devices

• When the memory utilization on my HP-UX systems is above X

• The relationship between my physical and virtual network services

• If the DB Server response time >x seconds

Tell me when…

• The e-mail server is not meeting its 97.7% uptime SLA

• We are in jeopardy of breaking the SLO on SAP response times

• My SAP system response time >x seconds

• SAP-group servers are approaching max load

Operations CenterBAC

Optimize the impact of

applications on the business

Optimize the impact of infrastructure on application services

App Owner

Infrastructure Owner

Need insight into IT infrastructure

Need visibility into hosted business applications

22 6 December 2014

High level event flow

OVO Server

IntegrationMonitor

BAC

Source Adapter

OVOAdd-on

OVOPolicy

IT infrastructure service events

EUM and SLM events

OVOAgent

Alertsconfig

23 6 December 2014

Operations Manager status in BAC

24 6 December 2014

Map infrastructure CIs to Services

Map dynamically generated OVO hierarchy to the Infrastructure service

25 6 December 2014

Launch OVO UI in context of BAC Drill-down into infrastructure events

•View related infrastructure events

•Add’l Context Menu Item

•Launch pre-filtered OVO message browser

26 6 December 2014

Integration Features Key

• OVO events in BAC Dashboard−“OVO Hosts and Applications” view shows the created

topology

−Each created CI carries one to four KPIs: Application, System, Network and Security

• SLM on OVO events−SLAs can be defined in order to measure a percentage of

time “above the threshold”

−Threshold is defined a one of the severities: Critical, Major, Minor or Warning

−System and Application KPIs, Network and Security are optional

27 6 December 2014

BAC to HP OM integrationProvide visibility into hosted business applications

• Enrich operational service views with web site and application availability data. In real time and from the end-user perspective.

• Provide operations users visibility into service levels and status

• Assist to prioritize IT infrastructure service degradations

28 6 December 2014

29 6 December 2014

30 6 December 2014


Enrichment of Operations with the Universal CMDB

How HP Operations users can leverage key values of Universal CMDB (UCMDB)



HPOM and UCMDB

control discover

UCMDB

Operations Console

consistent view of actual world

monitor


High level architecture

HPOM Server

Discoveryprobe

UCMDB

Service Navigator

Discovery ofIT infrastructure

services

TQL Views

Discoveryprobe

Monitoring ofIT infrastructure

services

HPOM Agents

HPOM Agents

Smart message mapping

Importer

Admin

Mapping


Simulate a simple use case

HPOM Server

Discoveryprobe

UCMDB

Service Navigator

Discovery ofIT infrastructure

services

TQL Views

Discoveryprobe

Monitoring ofIT infrastructure

services

HPOM Agents

HPOM Agents

Smart message mapping

Importer

Admin

Mapping

Operations: Interested in managing discovered Apache web serversUse TQL queries to specify required CI dataApache nodes and CIs are ready for monitoring by Operations

35 6 December 2014

Leverage key UCMDB values

… drill-down in UCMDB for change details and impact during problem isolation

… synchronize captured application dependencies as you need


Using Operations with the Universal CMDB simplifies the design and maintenance of operational service views.

Operation Manager with UCMDB

• Painless mapping of UCMDB CIs into SN objects and managed nodes.

• Dynamic mapping of HPOM messages to SN objects

Dynamic mapping

• Graphical definition of Services, CIs and object relationships

• Uses consistent, shared service model on top of UCMDBService Modeling

• Leverage UCMDB discovery for Operation Manager for augmenting agent based discovery.

• Rich set of discovery pattern for agent-less resource detection.

Advanced

Discovery


HP SiteScope and HP Operations Center

How they work together


39 6 December 2014

HP SiteScope and HP Operations Center – How they work together

• HP SiteScope serving as a satellite or super agent of Operations

• Forwarding of SiteScope alerts into Operations

• SiteScope populates Service Navigator/Service Maps

− Service maps show SiteScope’s data/status

• First integration aims at quick value for existing customers –additional integration under investigation for subsequent releases

• Available for Operations for Windows and Unix

Systemsw/ Agents

Operations Manager(Enterprise Console)

Operationsfor Windows

PerformanceManagerSiteScope

Systemsw/ Agents

Systemsw/ Agents

40 6 December 2014

Agent Agent

MonitorMonitor

MonitorMonitor

Monitor

MonitorMonitor

MonitorMonitor

Monitor

MonitorMonitor

MonitorMonitor

Monitor

SiteScopeSiteScopeAgent SiteScope

Basic Integration ArchitectureHP SiteScope and HP Operations Center

Operations ManagerServer

(UNIX/Windows)

•Agents “proxy” SiteScope alerts to Operations: Messages & Service Map Status

•Agent discovers SiteScope configuration & monitor groups, publishes discovered information to Service Maps

•Agents can be distributed across enterprise (multiple SiteScopes)

•In-Context launch for Operations Console to SiteScope Dashboards

41 6 December 2014

HP SiteScope and HP Operations Center –Combining best of both Worlds

• Centralized view: Agent-based and agent-less monitoring managed from one central console

− SiteScope taking part in enterprise-level event management

• Extended management footprint

− Unique breadth and depth

• Tight integration

• Consolidated operations across IT domains and geographies

• Scalable to global IT environments

• High availability architecture aligned

Enterprise Console

ElementManager

ElementManager

SiteScope

DomainManager

DomainManager

Your Benefits:



../../../Documents and Settings/kmuehlbr/

../../../Documents and Settings/kmuehlbr/





http://www.sun.com/

http://www.sun.com/



42 6 December 2014

When/where to use SiteScope

• HP gives customers the choice of best-in-class agent-based and agent-lessoperations management depending on need

• Integration between HP Operations Manager and HP SiteScope providesmore robust enterprise level event management capabilities

For basic monitoring of

• environments/servers where agentsare not preferred

– e.g. low-impact servers like printserver, file servers)

• “unsupported platforms”

•devices where you cannot installadditional software on (printers,routers or ‘untouchable’ systems)

43 6 December 2014

Possible Scenario of Agent-Based and Agent-Less Monitoring Combination

HP Operations Manager for Windows including Performance

Manager

First Example – Mixed Topology

Mission-critical serversSiteScope

Server

Low-impact/less critical systems

•600 Servers (Unix, Windows, OpenVMS ... )

•In-depth agent-based management

•In-depth performance management for some servers

•Management of AD, Exchange and SAP via HPSMART Plug-Ins for certain servers

•300 Servers (Linux and Windows)

•Agent-less monitoring of e.g.

• total CPU util, memory util

• Oracle monitoring for 3 servers

•WebSite/URL monitoring

•Monitor MAC OS

•Monitor Network devices

44 6 December 2014



Manager

end user experience/

response time monitoring

Second Example – Comprehensive Monitoring

Mission-critical servers

SiteScope

Server

Client

Internet cloud

Web/App Server

SAP Server DatabaseServer

Firewall Firewall

45 6 December 2014



Manager

SiteScopeServer

Third Example – Decentralized Monitoring

Agent-less

Branch office

Chicago

Denver

46 6 December 2014

How it looks in Operations for Windows Service Map

47 6 December 2014

How it looks in Operations Unix Service Navigator

48 6 December 2014

Launch of SiteScope specific Tools

49 6 December 2014

Summary, Q&A

50 6 December 2014