Embed Size (px)
Citation preview
The Perks of Deploying Virtual Assistant For Companies
POWERED BY MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE, THE VIRTUAL ASSISTANT IS RESHAPING THE WAY BUSINESSES INTERACT WITH CUSTOMERS. THIS PRESENTATION IS DESIGNED TO HELP ENTERPRISES TO GET FIRST HAND INSIGHTS INTO THE WORLD VIRTUAL DIGITAL ASSISTANTS
Introduction to Virtual Assistant
Driven by Speech Recognition Technology
Uses algorithm-driven approach to interact, transact and get answers
Intuitive UI makes it easy to integrate and customize
Available on various platforms and supports all types of computing devices
2
Also known as Voice Assistant/Intelligent Personal Assistant, it offers intelligence-based response and actionable options through a voice interface.
3Characteristics of Virtual Assistant
Remote Access
• Responses and actionable insights through natural course of speech
• Results on the go• No typing required • Understands major
languages and dialects
Works on Personal Mobile Devices• Interaction through UI
based application• Does not require plugging
additional device/gadget• Customized experience for
both PC and Smartphones
Supports Resource Optimization • Eliminates unwanted
resources and obsolete systems
• Easy to “plug and play”• Easy to integrate/One-deck
solution
4Characteristics of Virtual Assistant (Continued…) Cost Effective
• Deployment through a single application
• Does not require purchasing multiple licenses and software
• Cloud based solutions • Replaces existing layers of
expensive software and systems
Customizable and Scalable• The offering is highly
customizable as per project requirements
• Can handle an array of queries and transactions
• Scalable technology implies improved future prospects
Faster Response
• Direct interaction with the user. No wait time.
• Eliminates multiple loops and transfers
• No human intervention required
• Capable of handling complex transactions
5Compelling reasons for integrating existing Customer Support system with Virtual Assistant
On demand support
Faster outcomes
Aids Resource Allocation
and Workforce
Optimization
First-time resolution
Custom built
6Difference Between Virtual Assistants for Consumers and Enterprises
For Consumers For EnterprisesGeneralist approach and limited utility
Works in pre-defined environment with all-inclusive utility
Number of Languages recognized is limited
Supports multiple languages and dialects
Limited user customization Full-fledged customization based on requirement
Answers/transactions are based on information in public domain
Requires integration with internal knowledge repository and IT systems
7What should a business enterprise look for in selecting a Virtual Assistant solution provider?
Multiple products
under one roof
Specialization in the
Voice Recognition
space
Past Record Multi-
dimensional Approach
Sustained Support
akeira – Uniphore’s patented Virtual Assistant solution
8
For a little over 8 years, Uniphore has worked with clients from across industries, understanding and catering to their needs in the Speech Recognition space. Uniphore’s patented Virtual Assistant solution is built to help customer-facing organizations in offering exceptional customer service
akeira has the power to
• Enable faster outcomes• Ensure first call resolution• Reduce customer care costs• Manage contact center volume
To get a comprehensive understanding of Virtual Assistant and how it benefits businesses, read the whitepaper The Multi-Fold Benefits of Virtual Assistant for Enterprises
For business inquiries, contact [email protected]
