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As I reflect on my struggles empowering teams to become self-managing, I am amazed that I didn't understand earlier. Things that seem so obvious after the fact are often difficult to acknowledge in the moment. I failed to recognize that my extensive experience with risk mitigation was preventing the team from taking risks. Tricia Broderick shares the lessons she learned in her journey from manager to leader. Join in and expect challenging self-reflection as you work with Tricia to recognize how your past successes can create limitations for your team. Learn about assumptions and expectations surrounding self-managing teams, common misunderstandings of what you need to do to empower a team, and the reasons why so many managers, despite their good intentions, fail. Leave with a goal to let go of certain skills that helped achieve your professional success. Instead, focus on embracing the new skills required of a leader who is creating an environment for self-managing teams.
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BT5 Concurrent Session 11/8/2012 2:15 PM
"The Journey from Manager to Leader: Empowering Your Team"
Presented by:
Tricia Broderick TechSmith Corporation
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073 888‐268‐8770 ∙ 904‐278‐0524 ∙ [email protected] ∙ www.sqe.com
Tricia Broderick TechSmith
Tricia Broderick is a director of development at TechSmith, creator of innovative tools—Snagit, Camtasia Studio, Camtasia Relay, Coach’s Eye, Jing, and Screencast.com—to facilitate visual communication. Tricia is responsible for creating and maintaining an engaging and empowering environment for software engineering teams to deliver high quality products. With sixteen years of experience—the last six focused on agile principles—her passion for mentoring and coaching has been essential in successfully transitioning from manager to agile leader. Recently, Tricia’s team summarized her leadership by noting that she knows just when to guide someone out of the comfort zone while continuously providing support and encouragement.
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Empowering Your TeamEmpowering Your Team20122012
Empowering Your TeamEmpowering Your Team
TRICIA BRODERICKDirector of DevelopmentTechSmith
•• 16 years of professional experience16 years of professional experience•• 6 years of Agile experience6 years of Agile experience
[email protected], @t_broderick
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
y g py g p•• B.S. Computer Science & EngineeringB.S. Computer Science & Engineering•• Embraced passion for Mentoring & CoachingEmbraced passion for Mentoring & Coaching
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Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
I i th t th f
Empowerment of employees
Increasing the strength of individuals and communities
by providing them with opportunitiesto make their own decisions
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
with regards to their tasks
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WHY IS WORKPLACE
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
EMPOWERMENT VALUABLE?
Why is it so hard to achieve?
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
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Labeling something aLabeling something a
Lesson Learned
Labeling something a team does not result
in actually creating a team
Labeling something a team does not result
in actually creating a team
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Empowered to Empowered to
GroupGroupTeamTeam
Self‐ManagingTeam
Self‐ManagingTeam
Self‐Directing TeamSelf‐Directing Team
IndividualIndividual
CooperationCollaboration on common purpose
Empowered to manage within boundaries
Empowered to direct
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
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Lesson Learned
B i hB i hBeing a hero limits
opportunities
Being a hero limits
opportunities
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
opportunities for others
opportunities for others
As a manager, I asked myself:
If your team had to describeIf your team had to describeIf your team had to describe you in one sentence, what
would it be?
If your team had to describe you in one sentence, what
would it be?
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Trustworthy knowledgeable expert that is always willing to help
My Direct Reports
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Trustworthy knowledgeable expert that is always willing to help
My Direct Reports
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Stop being the “hero”
My Direct Trustworthy knowledgeable expert
Start being the “coach”
yReports Then
y g pthat is always willing to help
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Coach that is willing to push me out of my comfort zone all while supporting
My Direct Reports Now
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Challenges:
To change perspective from hero to coach
Immediate Actions:Type A personalityLearning stylesResults OrientedFears
Write down thoughtsKnow the top two areas that you want each direct report to be growing inEvaluate worst case
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
scenarioDon’t show upInteract with people
E bE b
Lesson Learned
Embrace new sources of
validation and
Embrace new sources of
validation and
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
validation and praise
validation and praise
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As a manager, I asked myself:
If yourmanager had toIf yourmanager had toIf your manager had to describe you in one sentence,
what would it be?
If your manager had to describe you in one sentence,
what would it be?
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Reliable problem solver that goes the extra mile
My Manager
Reliable problem solverthat goes the extra mile
My Manager
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
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Stop worrying about “visibility”
My Manager Reliable problem solver
Start being the “connector”
y gThen
pthat goes the extra mile
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Creates an environment where teams are adaptive, engaged, and learning‐focused
My Manager Now
Challenges:
To change perspective from visibility to connector
Immediate Actions:Same as before (Type A, Fears, etc)Wanted to be one of the team
Engage your managerRedefine what quick win meansTake indirect prideFind alternative energy
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
sources
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In the presence ofIn the presence of
Lesson Learned
In the presence of mixed messages, people lean towards what is
perceived
In the presence of mixed messages, people lean towards what is
perceived
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
perceived more valuedperceived
more valued
As a manager, I asked myself:
If you had to describeIf you had to describeIf you had to describe yourself in one sentence,
what would it be?
If you had to describe yourself in one sentence,
what would it be?
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
When I commit to delivery, come hell or high water, it will be done
My Own
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When I commit to delivery, come hell or high water, it will be done
My Own
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Stop worrying about “perfection”
M O Th When I commit to delivery, come hell
Start being a “mentor”
My Own Then y,or high water, I will get it done right
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Helping others during their journey of mastery My Own Now
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Challenges:
To change perspective from perfection to mentor
Immediate actions:Same as before (Type A, Fears, etc)ExperiencePressure
Have confidence of your own adaptabilityPlan post working sessionWhat’s the worst that can happen?
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
Appreciate that trust is a 2 way streetAcknowledge what you are learning as a result of this role
Empowered to Empowered to
GroupGroupTeamTeam
Self‐ManagingTeam
Self‐ManagingTeam
Self‐Directing TeamSelf‐Directing Team
IndividualIndividual
CooperationCollaboration on common purpose
Empowered to manage within boundaries
Empowered to direct
COACH CONNECTOR MENTOR
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
HERO VISIBILITY PERFECTION
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Still learning today
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
My team's thoughts...
• Your focus should be on you
Describe the professional reputation you DO NOT want by next year
• Be a Visible Hero and Perfectionist
Manager Leader
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• Your focus should be on them not you
Describe the professional reputation you want by next year
• More Coaching, Connecting and Mentoring around a common goal
• Less being a Hero, Perfectionist and Visible
Manager Leader
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
THANK YOU!
Empowering Your Team M A K I N G S E L F - M A N A G I N G T E A M S A R E A L I T Y
