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The Intuitive Collaboration Experience
Shawn Cardinal
Collaboration CSE
Vancouver - September 30 2014
Cisco Confidential 3 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Introduction
What is Collaboration?
Story of Making a Conference Call
Plan the call
During the call
After the call
Other Considerations
What’s next for you?
Session Outline
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
The act of people working together to
reach a common goal. Collaboration
2014-07-03
SE
New
Sales
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#1 #2
Technology Experience
Technology Centric Approach to Collaboration
2014-07-03
SE
New
Sales
Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 6
Technology Centric Approach to Collaboration
User Centric Approach to Collaboration
#1 #2
Technology Experience
#1 #2
2014-07-03
SE
New
Sales
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What makes collaboration intuitive?
Simple
Consistent
Reliable
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Story of Making a Conference Call
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Time
Day in the life of a collaboration experience
9
Planning
the call
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Planning the call Non-Scheduled
10
I have my
Bridge
Number
Let me send it
in an invite
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Connected
Scalable
Secure
Delightful
Common In-Meeting
Experiences
CMR
Premises
Quick Enablement
CMR
Hybrid
CMR
Cloud
Collaboration Meeting Rooms
Meet Your Way
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Planning the call - Outlook Scheduled
12
I schedule
using Outlook
Let’s invite
people and
rooms!
Participants simply
show up and
meeting is ready
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Planning the call - Browser Scheduled
13
I want more
options
There’s a simple
web page I can
use…
• Invite by email
• Invite by calendar event (copy/paste)
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Planning the call - Browser Scheduled
14
Now I just
send the email
confirmation!
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Time
Day in the life of a collaboration experience
15
Planning
the call
Setting up
the call
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Starting a meeting – One Button to Push
18
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Calling someone – Old School v’s Millennials
19
Dial a URI
Feels like email
Matches IM and email experience
Scales beyond organization
Dial a number
Same as dialing a phone
Or use address book to look it up
Either way, easy and familiar
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Dialing should be simple and obvious!
20
Dialing a number
Looking up a contact
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Join from any device, any workplace
• Integrate Cisco TelePresence and Cisco WebEx into one solution
• Attend meetings using the most accessible collaboration technology
• Improve user experience and productivity
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B2B dialing – some examples
22
Internet
PSTN
E.164 Rules!
CompanyA
CompanyB
CompanyC
Dial either 56789 or
MeetingRoom1
604-632-6322
Dial 1-604-632-6322
PSTN call, audio only
Dial [email protected]
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Time
Day in the life of a collaboration experience
23
Planning
the call
Setting up
the call
During the
call
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During the Call - Presenting
24
Two considerations:
1. Single vs Dual screen?
2. How easy is it to present?
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During the call – Layouts
25
Our most popular line:
The ‘Filmstrip’
Indicates active speaker
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During the call – Layouts Various layout options
• One WebEx user visible at a time ( )
• If WebEx user is active speaker they are shown in larger active speaker window
Content from TP system or WebEx sent on separate
channel via BFCP, TIP or H.239
1 2
3 4
Up to
9 PiPs
Up to
16 PiPs
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See Everyone Hear Everyone Personal
HiFi and Spatial
“Intelligent”
Speaker tracking BYOD Autosense
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Intelligent Proximity – Content Sharing Enhanced Meeting Room Experience
Seamless pairing iPhone/iPad/Android
See content
Go back
Take snapshots
“Cisco Proximity” iOS App available on Apple Store and Android App on Google Play
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Phone Book Access & Voice Path Re-direction
Intelligent Proximity - Bluetooth Enhanced Desktop Experience
Phone Book Sync
“Handsfree” Audio
Call History Sync
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Time
Day in the life of a collaboration experience
30
Planning
the call
Setting up
the call
During the
call
After the
call
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Cisco WebEx Web Conferencing Standards-based Network-based Recording
• Playback WebEx recordings in standard formats on
multiple devices NBR meeting recordings available in
standard format MPEG-4 at the end of the meeting
Web-based player (HTML5 and Flash)
Thumbnail preview of table of contents
Audio map based on active speaker
Full recording or audio only file download
Streaming on any device (PC, Mac, iOS, Android)
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Workflow
32
TelePresence
Media Experience Engine
Pulse Video Analytics
Mobile devices
Show and Share
TelePresence Content Server
Signage
Capture Transform Share
+ =
Training/
Education
Enhanced
Meetings
Compelling Use Cases
Organizational
Communication
Real time
video
collaboration
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Other Considerations
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Engaging Physical Collaboration Workspaces
Connect with
WebEx users
anywhere
WebEx-enabled
Telepresence
Share
presentations
locally
Replace the
projector
Join an audio
conferences or
dial a phone
Common CUCM
Dial plan
Integrated your
BYOD for richer
collaboration
Intelligent
Proximity
Not only video….
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Simplicity is a consistent user interface
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Jabber DX650 DX80
Become familiar with one product and you know them all!
User Interface Refresh Ensuring Consistency Across Cisco Collaboration Product Portfolio
DX70
MX700
Touch 10
MX300
SX10
Cisco WebEx
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Experience
Software
Hardware
Infrastructure
Network
Experience is more than the User Interface
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Summary
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See Simplicity, Consistency, Reliability in action Visit the Collaboration Booth
39
Quiet Room Training-/Board Room/
Auditoriums
MX200 G2 – 42’’ MX300 G2 – 55’’ MX700 – 55’’ MX800 – 70’’
Immersive Room
TX9000 – 65’’
Full integrated solutions – Easy, consistent and scalable
SX20 SX80 SX10
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One Major Risk to Consider
40
When HDTV came along….
…there’s no going back!
