The future workplace - Kulak Lecture by Bruno Segers

APRIL 10, 2023 | SLIDE 1

www.realdolmen.com

NO FUTURE WITHOUT THE

WORKPLACE OF THE FUTURE

BRUNO SEGERS, CHIEF EXECUTIVE OFFICER


AGENDA

Bruno Segers

RealDolmen

IT Trends that shape the IT market

Trends that shape our current society

The future workplace


BRUNO SEGERS?


‘83 started as Industrial Engineer at Hessenatie, Ebes & Agfa ’86-90 first commercial experience at Digital Equipment & Oracle ’90-00 local & international career at Lotus/IBM ’01-06 Country General Manager Microsoft Belgium & Luxemburg ’07-11 From Real Software via Real to RealDolmen



REALDOLMEN?


Single-source provider of

integrated ICT solutions

Active in Benelux and France

1170 employees in Belgium, 347 in France and 57 in Luxemburg

(+1500)

Revenu 2010/11:

244 mio/ Ebitda: 17.2 mio/profit 7.3 mio

31 Solutions domains

83% overall client satisfaction score

“Service Provider Performance in the BeLux” survey by Equaterra

Simple for Customers

Home for Employees

795 followers on Twitter, and counting…


A BROAD SINGLE-SOURCE OFFERING

Infrastructure Products

Business Solutions

Professional Services

Service Oriented Architecture Unified Communications Supply Chain Mgmt CAD/GIS Mobility Enterprise Asset Mgmt Clinical Trial Mgmt Systems Private Banking

Development Outsourcing Managed Services Project Management Training Services Business Process

Management

Data Center Front-end Networking

IP Communications Voice Over IP Security

Turnkey Solutions Enterprise Resource

Planning Customer Relationship

Management Business Intelligence ECM/WCM Web Solutions

Networking Testing Support & Helpdesk Security Enterprise Application Integration Service Oriented Architecture

Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses.

Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc).

Hardware products and software licenses


IT TRENDS THAT SHAPE THE IT MARKET


GARTNER HYPE CYCLE FOR 2012 AND BEYOND


TECHNOLOGY DRIVERS FOR 2012

And their related topics such as: Bring Your Own Device (BYOD) Privacy Security Contextual & location-aware applications Collaboration Social Media Data Quality Next-Gen Analytics

CloudMobile (apps & devices)

Social Computing Big Data Internet of

Things


First, cloud computing: In the post-modern business, we’ll witness the emergence of cloud brokerages, which will act as specialist intermediaries between customers and cloud service providers. Cloud brokerages aggregate, integrate, govern and customize cloud services to make those services more specific to the needs of the customers. IT leaders must engage cloud brokers to make it easier to trade in a world of specialists.

3 KEY MARKET TRENDS FOR 2012CLOUD COMPUTING & CLOUD BROKERAGES


3 KEY MARKET TRENDS FOR 2012FOCUS ON SIMPLICITY FOR CUSTOMERS & EMPLOYEES

Second, as business gets reinvented and becomes highly dynamic, IT leaders must change their systems in

order to deliver simplicity to their

customers and employees. To create simplicity CIOs need to put customers and their needs at the center of design and make the user experience simple by building context-aware solutions. The demand for simplicity has been bolstered by the shift to mobile technologies, and context-aware computing is also assuming greater importance.


3 KEY MARKET TRENDS FOR 2012CREATIVE DESTRUCTION TO ELIMINATE LEGACY TECH

Third, IT leaders must embrace creative destruction to eliminate legacy technologies, selectively remove low-impact systems and take calculated risks to employ new solutions, the effects of which will threaten or eliminate the old. Most IT organizations have 70 percent or more of their time, money and mind share locked into reliability and just keeping things going, yet demands for game-changing IT capabilities are growing every year.


TRENDS THAT SHAPE OUR CURRENT SOCIETY


GEN-Y EXPECTATIONS


2014

10 out = 10 in

2020

10 out = 7 in

BELGIAN JOB MARKET

WAR FOR TALENT


MOBILITY, OR THE LACK OF


9 million blogposts every day

The available technical information

doubles every 2 years

INFORMATIONOVERLOAD

http://blog.wsaweb.be/wp-content/uploads/google_logo1.jpg

http://www.wervenviagoogle.nl/wp-content/uploads/youtube-logo2.jpg

http://www.google.be/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/archive/6/63/20081217044913!Wikipedia-logo.png&imgrefurl=http://nl.wikipedia.org/wiki/Bestand:Wikipedia-logo.png&usg=__aVMWy1SrES_4OJPpvcI9XNZTp3Q=&h=1058&w=1058&sz=288&hl=nl&start=4&zoom=1&um=1&itbs=1&tbnid=Y1S549NZ9Y79YM:&tbnh=150&tbnw=150&prev=/images?q=wikipedia+logo&um=1&hl=nl&tbs=isch:1


% of people with an active account on the following social media platforms…Plus, we take this behaviour with us to our workplacestatistics from an October 2011 Survey in the U.K.

SOCIAL NETWORKS


0%

20%

40%

60%

80%

100%

Working alone

Same time, same place

Same time, different place (and different device)

Different time, different place (and different device)

Percentage of work that depends on group input2000 2005 2010

WORK STYLES

WORK – LIFE(RE)BALANCE


Consumerization of IT is forcing more and faster changes than any other Trend

Enterprise IT

Consumer Capabilit

y

CONSUMERIZATION OF IT


THERE IS A NEED FOR A FUTURE WORKPLACE


TRENDS THAT SHAPE THE FUTURE WORKPLACE

Mobility Information wave

(Social)Network

Demographics Consumerization(Technology)

- War 4 talent- Generation Y

- Traffic jams- Work from everywhere

- Consumerisation/BYOD- Multiple devices

- Filtering- Knowledge at fingertips

- Social networks- Closing knowledge gap


THE NEW NORMAL – BY “THOUGHT LEADER” PETER HINSSENEXPLORE THE LIMITS OF THE DIGITAL WORLD

HALF-WAY THERE

The past twenty years were about becoming digital.

Technology = Key

The next twenty will be about being “clever” with digital.

Innovation = Key


“The greatest management achievement in the 20th century was the fifty-fold improvement in productivity of the factory worker…

...The biggest challenge in the 21st century is to increase the productivity of the knowledge worker in a similar fashion.”

- Peter Drucker


Innovative People become Companies’ greatest assets so…

Not the workplace is the center, but the person as knowledge worker…

…The workplace is state of the art technology to support activities such as discover, learn,

collaborate, innovate, lead,…Source: Gartner


HOW WE PLAN – BUILD – OPERATE THIS FUTURE WORKPLACE


Meet the RealDolmen high performance workplace,

a people-centric environmentwhere we enable

efficient processes,

efficient information and efficient communication & collaboration

Independant of Location, Device or Time.

REALDOLMEN HIGH PERFORMANCE WORKPLACE DEFINITION


• Process visualization and progress

• Integrated with LOB • Adaptive for the knowledge worker• Connected enterprise services

• My tasks , to-do’s and alerts• Adaptive for the knowledge

worker• Integrated

• Document & Information sharing• Collaboration on documents• Track changes, versioning,

rating

• Presence• Synchrone vs Asynchrone

channels• Voice vs Video• Formal vs Informal

• Find colleagues with similar experience

• Easy starting point to ask a question

• Self-learning possibilities

• Easy retrieval of (company) info• Digital inbound & outbound info• Inbound & outbound services• Physical documents governance

• Desktop, laptop, Smartphone, tablet…

• Corporate vs. Private devices• Consumerization of IT - BYOD

• Retrieval of any kind of information

• Access to any kind of application


THE REALDOLMEN WAY

Build

Together we maximize the

VALUE

Together we create a VISION

Together we build a SOLUTION


PLAN TOWARDS A PHASED IMPLEMENTATION

ECM Roadmap• Evaluate SWP’s according to:

• Value for organisation• Implementation

complexity• High-level budget

• Prioritize Phases


PLAN TOWARDS A PHASED IMPLEMENTATION

SWP Readiness program• Specific per SWP• Business Req. & Technical

WS• Budget• PID• 5 days


BUILD A PHASED IMPLEMENTATION

Following Best Practices Using Best of breed add-ons Using RealDolmen project Accelerators Based on “The RealDolmen Way” methodology


Pile of fa

iled

products

True ‘ACTIVATION’ of the platform user adoption

framework

Back

OPERATE‘ACTIVATION’ OF YOUR PRODUCTIVITY PLATFORM


THANK YOU

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