The ASL BiSL take on change, configuration and release management

1© ASL BiSL Foundation #BrightTALK @marksmalley

BrightTALK ITSM Summit, August 13 2014

The ASL BiSL take on Change, Configuration,

and Release management

Mark Smalley, IT Paradigmologist


8pm in Melbourne


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Work is more fun than fun – Noël Coward[Smalley.I

T]

THE SERVICE MANAGEMENT

INAUGURAL CONGRESS

IT Paradigmologist


The good old days

Source: www.culture24.org.uk/science-and-nature/technology/art7536

1


Nowadays

Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pasture-25642


Modern I&T needs a radically better approach

Critical & complexSystemic & emergent

Specialized & decentralized

More valuable I&TQuicker delivery

Better value realization

More reliable/resilient

Cheaper Multi-disciplinary

approachT-shaped professionalsDisciplined flexibility


BUSINESS

AD/AM

ITSM

Evolution of multi-disciplinary approaches

Desig

n

Deploy

Develop

Integrate1)

Deliver2

)

Identify

IT Value Chain• Identify value from

I&T• Design functionality• Develop

functionality• Integrate

applications• Deploy applications• Deliver IT services 1) Not Continuous Integration of Code

2) Not Continuous Delivery of Software

Releases


BUSINESS

AD/AM

ITSM

Evolution of multi-disciplinary approaches

Desig

n

Deploy

Develop

Integrate

Deliver

Identify




applications• Deploy applications• Deliver IT services

Agile

DevOps


Agile ITSM

www.brighttalk.com/webcast/9795/114767


But wait!

•What’s wrong with this picture?

•Something’s missing!

•Who actually realizes the value of I&T?

BUSINESS

AD/AM

ITSM

Desig

n

Deploy

Develop

Integrate

Deliver

Identify



Cartoon: Hugh Mac Leod, www.gapingvoid.com


Users Users Users Users

Cartoon: Hugh Mac Leod, www.gapingvoid.com


BUSINESS

AD/AM

ITSM

USE

Use – the weakest link?

Desig

n

Deploy

Develop

Integrate

Deliver

Identify




applications• Deploy applications• Deliver IT services• Use information

systems & IT services


If the IT Department builds cars,

who helps the drivers to get to the right destination?


BUSINESS

AD/AM

ITSM

USE

Use – the weakest link?

Desig

n

Deploy

Develop

Integrate

Deliver

Identify




applications• Deploy applications• Deliver IT services• Use information



Supporting Frameworks

IT Value Chain• Identify value from I&T• Design functionality• Develop


applications• Deploy applications• Deliver IT services• Use information systems & IT services

Determine information

strategy

Organizeinformation management

Change functionality

Manage information management

Ensure effective use

Coordinatestrategies &

initiatives

Synchronize

change and

operations


Planning and resourcemanagement

Financialmanagement

Demandmanagement

Contract management

Use management Functionality management

Information strategyI-organization strategy

Connectingprocesses

Changemanagement

Transitionmanagement

End usersupport

Business datamanagement

Operational supplier

management

Specifyinformation requirements

Design non-automated

informationsystems

Prepare transition

Review and testing

Establishbusiness process

developments

Establish information

chain developments

Establishtechnologicaldevelopments

Management

Processes

Connectingprocesses

Infor-mationcoor-

dination

Strategic user relationship management

Strategic supplier

management

Define I-organization

strategy

Strategic information

partnermanagement

Informationlifecycle

management

Informationportfolio

management

BiSL (2012 edition)Str

ate

gic

Managin

gO

pera

tional


BiSL addresses effective and efficient use


Supporting Frameworks


I&T• Design functionality• Develop functionality• Integrate applications• Deploy applications• Deliver IT services• Use information



Str

ate

gic

Managin

gO

pera

tional

ASL (2009 edition)

Software control

and distribution

Changemanagement

Usesupport

Continuity management

IT operationsmanagement

Configurationmanagement

Applicationportfolio

management

Applicationlifecycle

managementIT

develop-ments

strategy

Customer environment

strategy

Realization

Design

Implemen-tation

Contract management

Planning and control

Qualitymanagement

Financialmanagement

Suppliermanagement

Application supportApplication maintenance

and renewal

Application strategyApplication management

organization strategy

Impactanalysis

Testing

Capabilitiesdefinition

Technologydefinition

Supplierdefinition

Accountand marketdefinition

Servicedelivery

definition

Customerorganizations

strategy

Connectingprocesses

Services Applications

Management

Processes

22© ASL BiSL Foundation #BrightTALK @marksmalley Capgemini

Applicationportfolio

management

Applicationlifecycle

managementIT

develop-ments

strategy

Customer environment

strategy

Customerorganizations

strategy

Determine applications’ future• Think lifecycle, think

rationalization, think building a new city in the old city• Close collaboration with

business partners• Determine business

value and technical value• Evaluate business and

technical developments• Make strategic plans for

applications • Set policy for changes

etc.


Software control

and distribution

Changemanagement

Realization

Design

Implemen-tation

Impactanalysis

Testing

Change applications

• Based on business demand and non-functional requirements• Develop new functionality or

integrate suppliers’ new releases• Agile/Scrum for quick and

‘first time right’ incremental development• DevOps for highly-

automated continuous deployment • Test-Driven Development

for better design


Software control

and distribution

Changemanagement

Usesupport

Continuity management

IT operationsmanagement

Configurationmanagement

Enable use of applications

• Provide 2nd/3rd line support• Communicate proactively• Ensure application

availability and performance• Even under extreme

circumstances (continuity)


ASL & BiSL

• Process models for AM & BIM• Implementation guidance• Examples of use• Recognized by ITIL®, COBIT® etc.• Foundation level training• Multiple choice exam (APMG)• Owned by non-profit ASL BiSL Foundation


Change Management

0 0

-2

-3 -3

0-1 -1

-2

● Registration of change requests

● Decision making and scheduling in releases

● Monitoring and adjustment of releases

● Changes and releases, decision-making, changes stages

● Change requests are operational, tactical and strategic


Release Management

● RM is not a single formal ASL or BiSL process

● Change management manages releases

● Other processes produce and deploy releases

● BiSL prepares user organization

● Waterfall or Agile approaches

● Increasing use of multiple standard components integration

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45

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(1)


Configuration Management

● Registration of configuration items and service items

● Provision of information about what is currently in production

● Change sets, change packages and shipments

● Software control and distribution: storage of actual items


ITIL

Positioning

ArtifactLifecycle phase Business Information IT Services

Appl / Infra

Architecture & Design

Realization & Implementation

Operations & Support

BiSL ASL

COBIT


Please keep in touch

• Newsletter: at www.aslbislfoundation.org• Twitter: @aslbisl• LinkedIn: ASL BiSL Foundation (EN & NL)• Facebook: ASL-BiSL-Foundation

[email protected]

@marksmalley