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MLTS REQUIREMENTS FOR E911RULE 251.16, DIRECT ACCESS TO 9-1-1 SERVICE

Mark J. Fletcher, ENPCorporate Solutions TechnologistChief Architect Public Safety Solutions

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THIS REPORT CONTAINS TECHNICAL GUIDANCE THIS IS BASED ON DEFINED AND ACCEPTED INDUSTRY BEST PRACTICES

THIS IS NOT TO BE CONSIDERED LEGAL ADVICE

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KARI’S LAW – THE TRUE FACTS ABOUT TX SB-788 February 10, 2016 - CSEC adopted Rule 251.16, Direct Access to 9-1-1 Service. The rule requires all multi-line telephone systems (MLTS) that provide or allow outbound

calling to allow for direct dialing of 9-1-1 The rule also requires that a method of on-site notification must be activated if the

system is capable of producing that without a hardware or software upgrade Mandatory compliance with the law begins September 1, 2016. Users can obtain a one-year waiver (September 1 – August 31) of the law’s

requirements upon the timely submission of an affidavit stating: – The business service user made a good faith attempt to reprogram or replace the telephone

system; and – That reprogramming/replacing of a non-compliant telephone system would be unduly and

unreasonably cost prohibitive.

To request a waiver please go to: http://texas911.org/karislaw/

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SCOPE OF CHANGES REQUIRED Minimal dial plan / ARS Table reprogramming to allow 911 direct dial On Site Notification ATAC can provide guidance on programming

Functionality is capable in all current releases of Avaya platforms as well as legacy Nortel systems

Location and ALI Database tools are not required VPN Users are not specifically covered by this law

Several vendors have committed to performing system ‘checkups’ at no charge for maintenance customers

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FOR MORE COMPLEX ENVIRONMENTS Larger multi-building and campus environments may benefit from additional

services. Layer 2 / Layer 3 device discovery Enhanced On Site Notification

– Zone based routing of alerts– Embedded HTML content (floorplans, video feeds, additional data)– Alert escallation and tracking

Wireless LAN device tracking VPN / Remote User support

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3RD PARTY DEV CONNECT SELECT PARTNERS Conveyant Systems, Inc.

– Enhanced OSN– L2/L3/WLAN tracking– Additional Data Server– NG911 Compliant Data Repository

VoIP Positioning Services

911 Emergency Telecom Company– VoIP Positioning Services– Implementation Services– Softphone Tracking

VoIP Positioning Services

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