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Presentation given at Temenos Client Forum in Berlin May 20101. Outlining new services and solutions for Temenos Clients & how innovation can be used to overcome skills gaps & drive their team\'s success
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Innovation to overcome skills gaps
and drive your team’s success
Alex Keay – Training Sales Director
Temenos T24 ranked
No. 1 best selling
banking system
2007 and 2008
Innovation to overcome skills gaps & drive your team’s success
Why should you care about training?
1. Temenos customer feedback
2. Temenos knowledge/experience
3. New Innovation to close skills gap
Call to Action
economic uncertainty
high competition for employment in the global knowledge economy
increased alternative, contract-based and self-employment
inter-disciplinary and multi-role work teams
increasing ubiquity, availability and reusability of digital knowledge
rapid social and techno-social change
“What capabilities will today’s learners need in 2020” - Joint Information Systems Committee - 2009
Requirement to deliver significantly more training than previously
Looking for more flexible delivery options
Increase due to compliance demands
Need for cross-skilling and re-skilling
Do “more for less”
“How does your IT Learning Development budget compare in 2010 to 2009?” Learning Directors Network.
Future?
Scenarios
Demand for innovation and teamwork
Change in job role/ Redundancy/re-organization/
Implications
How do you Learn to deal with scenarios?
What rewards/risks are there for moving outside of comfort zone?
Innovation
“depends on an individual's
capacity to master professional
skills and respond appropriately
to dynamic situations with
flexibility, adaptation, and
innovative thinking. “
Bank’s value from training
Staff are more flexible so can deliver more
Refresh and transfer knowledge and skills
Build specific competencies (business & technical)
Not just rely on experience = fewer mistakes & higher quality
Productivity gains through targeted investments
“How will the enterprise work differently to create additional
capacity with the same level of resources?”
Chief Information Officers – Gartner Asia. 2010
Innovation to overcome skills gaps & drive your team’s success
Why should you care about training?
1. Temenos customer feedback
2. Temenos knowledge/experience
3. New Innovation to close skills gap
Call to Action
Innovation to close skills gap
Customised elearning
13/11/2007Slide 12
Innovation to close skills gap
Verisim Partnership
Customised elearning solution specific to your implementation
Integration of Temenos Learning content
Sophisticated simulations for high value learning reinforcement
13/11/2007Slide 13
Innovation to overcome skills gaps & drive your team’s success
Why should you care about training?
1. Temenos customer feedback
2. Temenos knowledge/experience
3. Innovation to close skills gap
Call to Action
Customer feedback
“Travelling long distances isn’t convenient, prefer to have local training.
“Not sure of the relevance of the training given our customisations “
“Need to go beyond features/functions”
“have mix of skill levels within team”
“want guidance on skills path”
“we are seeing a blurring of traditional IT/business roles”
Knowledge & Experience
ClientServer
1995
ClientServer
2000
Open Database
2002
N-tierArchitecture
2007
Open
1992
GLOBUS
FT, C0, MI, IM
LD, LC, CM
FX, MM, FR, SW, RP, PM
SC, FD, MD
AC, IC, TT, MG
GUI
UNIX,NTuniVerse
jbase
GLOBUS
FT, CO, MI, IM, NR, CM
LD, LC, CM, BI
FX, MM, FR, SW, RP, PM
SC, FD, MD, AM
AC, IC,TT, MG, AZ
GUI
UNIX,NTZ/OSuniVerse
jBaseDB2Oracle
TEMENOS T24
FT, CO, MI, IM, NR, CM, PW,
LD, LC, CM, BI, SL
FX, MM, FR, SW, RP, PM
SC, FD, MD, AM, DX
AC, IC,TT, MG, AZ, ARC CRM, ARC IB
Browser
UNIX,Windows SvrLinux
XML messagingWeb Services
jBase, DB2Oracle,SQL Server
GLOBUS
AC, IC,TT, MG
FX, MM, FR, PM
SC
LD
FT, CO
UNIXuniVerse
GLOBUS
FT, C0
LD, LC
FX, MM, FR, SW, PM
SC, FD, MD
AC, IC, TT, MG
GUI
UNIX, NTuniVerse
SOA
2009
TEMENOS T24
FT, CO, BI, IM, NR, CM, PW,
IFRS
LD, LC, CM, BI, SL, ARC IB
FX, MM, FR, SW, RP, PM
SC, FD, MD, AM, DX, SY, ARC IB
AC, IC,TT, AZ, ARC CRM, ARC
IB, AA, BEM
Browser/RIA
UNIX,Windows SvrLinuxCloud
XML messagingWeb ServicesBPEL Orchestration
jBase, DB2Oracle,SQL Server
Knowledge & Experience
Security Management System
Open Financial Service (Web Services, API, Messaging)
Persistence
Tech. Admin InternetCall Centre Mobile IVR
T24 Browser
BranchSystem Admin
Bank Middleware (optional)
Indirect Channels Direct Channels
3rd systems BPEL
Retail
Corporate and
WholesaleBanking
Customer and CRM
General Support
Brokerage,Wealth Management,
Private Banking Treasury&
CapitalMarkets
Knowledge & Experience
3 Types of Knowledge/Experience:
1. PRODUCT – T24 depth, business process, >50 training courses
2. PRODUCTION - Learning outcomes, How to close skills gap?
3. PRODUCT USE – Learn from Experience: Implementation, Support & customers
Innovation to close skills gap
New Horizons Partnership
- 300 training locations in 60 countries
- “Temenos online live”
- Temenos trainers and Temenos learning materials
Verisim partnership
Customised elearning
Temenos learning materials
Innovation to close skills gap
New Horizons Partnership
World’s largest independent IT training Company
Delivers training for Microsoft, Cisco, IBM, Citrix
Provides global classroom capacity in over 300 locations in 60 countries
Temenos will provide authorised training materials and trainers
Initial New Horizons locations (London, Dubai, Singapore, Johannesburg)
Temenos Online Live
13/11/2007Slide 26
Temenos online live
Summary
Live training with Temenos trainer delivering via web
Virtual classroom designed for for learning
Trainer guides learning and motivates students
Requires internet access only
Benefits
Reduce travel & expense costs
Can combine students from multiple locations and time zones
Overcomes lack of completion/quality of self-study solutions
Access to Temenos hosted labs – no training setup/configuration
Summary
Existing T24 user experience
Solutions currently used by 60% of UK retail banks
Bespoke and package options available Scenario/role driven
Structured tutorials and simulations
Assessments built in
Benefits Rapid production of solution saving time and money
Engaging and consistent experience
Limitless numbers can be trained
Temenos partnership means access to existing training materials and labs which reduces time & costs
Customised elearning solution
Innovation to overcome skills gaps & drive your team’s success
Why should you care about training?
1. Temenos customer feedback
2. Temenos knowledge/experience
3. New Innovation to close skills gap
Call to Action
Temenos online live – TCF offer
Summary
2 hours introduction session available to first 20 customers
Initial session is free of charge
Pricing= $800 for 4x 2 hours sessions per delegate
Call to Action
Contact your account team
Talk to me, or any of the inside sales team
Max Cost = $7,500
POC = 5 Screens & 1 Tutorial
Special Berlin Discount if you sign up:
1st week 20% Discount on your POC
1st month 10% Discount on your POC
2nd month 5% Discount on your POC
Customised elearning - TCF offer
Call to Action
Please continue the dialogue:
Talk to your Temenos account team
Ask for demonstration from inside sales team here at TCF
Speak to me/email me:
Alex Keay, Training Sales Director, Temenos
Questions we have for you:
Are we speaking to the person responsible for closing the skills gap?
Are these solutions relevant/what is missing?
What would have the biggest impact for you?
Feedback
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Thank You
