Technology for People in Healthcare

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© 2015 RES SOFTWARE – ALL RIGHTS RESERVED

Technology for people

in HealthcareEnabling clinicians to deliver higher quality of care, focus less on IT & more on patients

Enabling IT to deliver a higher level quality of service and gain a seat at the table

• Patient History

• Previous Diagnosis

• Demographic Trends

• Global Infection

Rates and Locations

• Patient Satisfaction

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Agenda

• Healthcare trends

• The balance between quality of care delivery and

sustainability

• What some customers are doing to achieve the balance

• Deep dive customer case study: Partnerships in Care

• Q&A

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Healthcare

Industry Trends &

Pressures

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Healthcare Market Trends & Pressures

Workforce Enablement & Productivity

•Mobility for physicians, nurses, and medical technicians

•Streamline the patient experience – reduce white space

•Wait time, LOS, and clinical variation reduction

• Increase patient and patient-clinician engagement

• iversity of workforce IT service requests rises

•Poor employee engagement = lost productivityNeed for IT to Deliver More Business Value

•Profitability and specifically, cost cutting – Providers & Payers

•Performance improvement

•Physicians - operating theater, emergency dept., ICU

•Claims, policy sales, underwriting

•any manual & fragmented IT processes

•Shadow IT increases

•High costs

Security & Risk Mitigation

•Hospital & Payer consolidations, mergers & acquisitions

• lncreasing regulatory pressures, HiPAA & EU Directive

•Higher patient volumes, tight staffing, errors more likely

•Security breaches on the rise

•Patient History

•Previous Diagnosis

•Demographic Trends

•Global Infection Rates and Locations

•Patient Satisfaction

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“Finding the balance between delivering higher

quality of care and sustainability”

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Healthcare Industry Landscape & Pressures

SUSTAINABILITY

CARE DELIVERY

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Patient

Engagement

(ex: Patient & User Satisfaction,

Patient Demographics, Population

Management/Reduce readmits

SUSTAINABILITY

CARE DELIVERY

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Patient

Engagement

(ex: Patient Satisfaction & User,



Organizational

Agility

(ex: M&A, Medical Innovation, Mobility,

New Financial Models, etc)

SUSTAINABILITY

CARE DELIVERY

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Patient

Engagement




Manage

Risk / Compliance

(ex: Regulators, Affordable Care,

Reimbursement, HIPAA,

Secure Work Environments etc.)

Organizational

Agility



SUSTAINABILITY

CARE DELIVERY

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Patient

Engagement




Cost

Reduction

(ex: Expense Management,

Facilities, Staffing,

Automation)

Manage

Risk / Compliance




Organizational

Agility



SUSTAINABILITY

CARE DELIVERY

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Customer Examples

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Patient

Engagement




SUSTAINABILITY

CARE DELIVERY

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What if your clinicians could see just 1 more

patient per day?Reducing login/logoff time, delivering a consistent user experience from device to device & location to location speeds up the clinician’s access to data and frees up their time for patients

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Clinician-Patient Engagement

“Our clinical staff is weighted with the incredibly important task of taking

care of patients, be it for routine care, life-saving surgery or emergency

care. They don’t have time to worry about whether or not they can

access EHRs during a system upgrade. Knowing that RES Workspace

Manager saves us that concern definitely gives me – and the hospital

clinicians – great peace of mind.”

Mary Buckley, Vice President of Information Technology at Chester

County Hospital

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“While our IT team is very happy with RES Software and its ease

of use, our users see the true benefit. They have a workspace

that works, without interruption. And in the end, that leads to

better patient care.”

Viktor Wehser, CIO, Klinikum Neubrandenburg

User Satisfaction & Quality of Care

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ONE Workspace = Cost Reduction and Improved User

Experience

• Login times reduced from up to 10-12

minutes down to 20 seconds

• Improved user experience, with increased

focus on patient care

• 80% less time spent on administration and

reduced operational overheads

• Significant reduction in helpdesk calls

• Consistent service now delivered across all

employees

• Increased focus on strategic initiatives

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Manage

Risk / Compliance




SUSTAINABILITY

CARE DELIVERY

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Need more convincing? US alone:

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Risk Mitigation – Security

“Now that we’ve installed RES Workspace Manager

we don’t get viruses, and we can fix help desk

requests without moving away from our computers.

That’s a beautiful thing.”

George Curtis, CIO, Upson Regional Medical Center

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Risk Mitigation - Compliance

“Previous to RES Software, too many people had too much

access. The lack of restricted, automated self-service required

a high-level of unsecure system access. The systems and

processes required too many to need administrative access to

deliver the software or service, creating an audit nightmare”

Director, espria

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Organizational

Agility



SUSTAINABILITY

CARE DELIVERY

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Organizational Agility

“A dynamic desktop environment provides clinicians with on-the-

go access that is a necessity in a fast-paced work environment

and has a direct impact on patient care. With RES Workspace

Manager, our IT department now has a solution to manage and

control user workspaces across the entire enterprise and in the

process, we have eliminated many of the challenges that staff

faced.”

George Adamo, Network Engineer at Waterbury Hospital

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Organizational Agility

“RES supports our JUST LIKE HOME strategy where a user opens

a browser; chooses the one they like [software application or

service], accepts the terms, clicks a button and the software or

service is rolled right out to them.”

Director, espria

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Cost

Reduction

(ex: Expense Management,

Facilities, Staffing,

Automation)

SUSTAINABILITY

CARE DELIVERY

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Cost Reduction – Efficiency Improvements

“Before RES, we were averaging 4,000 service desk tickets per day.

It was just unmanageable with our staffing levels. But with RES,

we’ve cut that volume down by one third and made great strides

in satisfaction levels with both our technology users and our own IT

staff.”

Felix Ekpo, CIO of Arrowhead Regional Medical Center

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Citrix + RES = Success at Arrowhead Medical

• RES “saved” the $9M VDI project

• Increased user adoption

• Reduced user-profile related service desk tickets by 75%

“Before RES, we were averaging 4,000 service desk tickets per

day. It was just unmanageable with our staffing levels. But

with RES, we’ve cut that volume down by one third and

made great strides in satisfaction levels with both our technology users and our own IT staff.”

- Felix Ekpo, CIO of Arrowhead Regional Medical Center

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RES introduces a true digital workspace…

What do we do?We enable healthcare

professionals to achieve better

outcomes & results

How?Through proactive & self-service

access to

applications & services

Why?Improve clinician experience,

increase engagement,

streamline operations and

mitigate risk.

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Top 5 Benefits for Healthcare…

1. Increased productivity for clinical caregivers

2. Lower IT management costs; higher productivity and impact for IT

3. Better staff and patient service – and more user satisfaction with IT

4. Vastly improved and context-aware security & compliance

5. Increased adoption rate of EPR systems for true ROI

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Do you think they have time to find this patient’s

data?Who said healthcare IT isn’t critical to patient care? Seconds count.

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Partnerships in CareJustin de Vally, Director of IT

Case Study:

PiC & RES

How did RES help PiC deliver even higher quality care?

Workspace Manager

Automation Manager

IT Store

LIKE THIS!

Taking quality to the highest level • Working together • Caring safely •

Uncompromising integrity • Valuing people

Workspace Manager



Workspace Manager

Consultation, planning, consultation, planning

RES – Workspace Manager

Your Desktop is always available, on any PiC Desktop

Performance & Security massively improved

System independent– leverages better use of existing equipment

Stability and reliability as standard

Workstation Refresh and Rollout – users unaffected

On-boarding simplicity



Automation Manager



Automation Manager

Consultation, consultation, testing

RES – Automation Manager

A simple way to deliver anything deliverable to a Desktop

A simple way to remove anything removable from a Desktop

Privilege levels not an issue any more

Targeted delivery

Delivery/Removal times dramatically reduced

Consistency achievable



Service Store



Service Store

Consultation, planning, testing

RES – Service Store

A simple way to deliver virtually anything deliverable to a Desktop

Delivery times dramatically reduced without the IT Department

Privilege levels not an issue any more

Approved delivery

User Software requests dealt with

On boarding / Off boarding simplified

What does all of

this mean to

patient care?

Clinicians and Nursing Staff

always have the (IT) tools required for

their job

System reliability and virtually permanent

access to IT increases clinician-patient engagement

Patients also benefit from all of the positive aspects delivered by leveraging RES on dedicated patient

networksThis all means we can deliver BETTER PATIENT CARE!



In Conclusion

The PiC IT Department are transforming the way we deliver IT to our Clinicians, Our Nursing Staff, our Admin Teams, our Finance Teams and ourselves.



In Conclusion


The introduction of the RES Suite of Software improves ALL users IT experiences.



In Conclusion


The introduction of the RES Suite of Software improves ALL users IT experiences.

Patient care should be the number 1 priority and RES in no small way helps to improve this.

& goodbye!

Thank you

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THANK YOU!

Q&A