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The presentation is showing technical aspects on the fiscal solutions in the adriatic region. The foucs is on the fiscalization in Croatia. Mr. Roland Zalisevskij is showing possible architectures and he is discussing needing functions and implementations
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www.serviceplus-it.com
Service Plus Group
Upcoming fiscalization in Croatia
and experiences in the region
CREATIVE RETAILING
Zagreb
Ljubljana
Banja Luka
SarajevoTirana
Podgorica
Paderborn
Novi Sad
Nis Dubai
Localization of more than 10
International POS applications
More than 700 stores u
nder
maintenance in the region
8 own developed
fiscal drivers
Serving more than 50 leading retailers
More than 20 complex
international rollouts
10 offices
1000+ days of
professional services
CREATIVE RETAILING
Service Plus
Fiscal integrations are our Focus
Our Team of Fiscal Specialists is there to make your fiscalisation
much easier
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Overview of own fiscal products and services
Country Printer
Certificated fiscal
maintenanceSoftware Support
Own developed driver
Serbia Galeb FP550 Yes YesOPOSRDI (DOS)Native Linux
EPSON TM-T260F Yes Yes OPOSJavaPOS
Bosnia(Republic of Srpska) Galeb FP550 plus Yes Yes
Native LinuxOPOS (in certification)JavaPOS (in preparation)
Mikroelektronika professional Yes Yes OPOS (Planed)
Bosnia(Federation BiH) Tremol T260F Yes Yes JavaPOS (in preparation)
OPOS (Planed)Montenegro VG FP550 Via Partner Yes OPOS PlanedAlbania Ditron ZIP Via Partner Yes OPOS (in development)
QPrint Via Partner Yes OPOS
Croatia Any UPOS standard printer No need Yes
OPOS (in development)native Linux (in development)JavaPOS (in development)
CREATIVE RETAILING
Some of our references
General retail (Food, DYI, C&C)
Fashion and cosmetics
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Why Fiscal Law ?
Increase the control of retail salesand tax income
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Where is a fiscal law implemented ?AlbaniaBelorussiaBosnia BulgariaCzech RepublicEstonia GreeceHungaryItalyKosovoLatviaLithuaniaMacedoniaMaltaMontenegroPolandRomaniaRussiaSerbia Slovakia TurkeyUkraine
CREATIVE RETAILING
AlbaniaBelorussiaBosnia BulgariaCzech RepublicEstonia GreeceHungaryItalyKosovoLatviaLithuaniaMacedoniaMaltaMontenegroPolandRomaniaRussiaSerbia Slovakia TurkeyUkraine
Where is a fiscal law implemented ?
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Country specific: Albania Apr. 60.000 fiscal devices in total Started in 2006 (with 3 months delay) First step: fiscal devices Second Step: communication with tax authorities Monopoly on services and devices (only 2 producers) Usage of electronic journal Fiscal memory prices (one printer 3x per year) Sending only turnover and tax to government
CREATIVE RETAILING
Country specific: Bosnia Apr. 90.000 fiscal devices in total Started in 2008 RS (6 months delay for some groups) Started in 2011 FBiH (2*3 months delay) Two fiscal laws in one country RS: Fiscal printer for whole sale Usage of paper journals Sending only total turnover to government
CREATIVE RETAILING
Country specific: Serbia Apr. 200.000 Fiscal devices in total Started in 2004 (2*2 months delay) First step: fiscal devices Second step: communication with tax authorities Including medical services, home producers, …. Usage of paper journals (to keep for one year) Sending only total turnover to government
CREATIVE RETAILING
Impact and benefit for the government (region)
Increase of tax income (VAT) Increase of issued receipts Significant increase of VAT companies Transparency of company business Control of working time Better statistical information
Example: BiH RS: VAT increased by 20-30% BiH RS: 15% of small business closed (or moved to gray
zone)
CREATIVE RETAILING
Threats and benefits for retailers (region) Investment for new equipment (replace existing) POS application integration effort Existing processes and automation changes Limited marketing opportunities:
• Receipt layout • Promotions
More tasks for new store opening Requires onsite services (only through certified service
providers) More tasks for store staff (book of EOD reports, paper
journal storage, ..) More complex HW maintenance processes
CREATIVE RETAILING
Costs for retailers (in the region)
Initial Fiscal devices 600-1000EUR/device POS software integration Installation costs
Maintenance Service support by certificated service companies GPRS monthly telecommunication fee (2-4 EUR / POS) Additional administration by store staff
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Integration challenges (in the region)
Checkout line layout changes (e.g. at special tills, SCO)Interfacing with HW (different approach standards)Specific error handling (problem with file integration)Change of existing process (bar codes)Permitted promotions and calculations Empties handlingTax and discount calculation and rounding (whole
sale/retail sale)Changes in item master or new mapping (PLU range
fashion)
CREATIVE RETAILING
New approach in the region by Croatia
No monopolyNo investment into HWNo additional HW maintenanceOnly software integrationRequires network infrastructureRequires monitoringEfficient control of receipt issuing
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Basic elements of the new Fiscal Law• Every location and every change of a location has to be
registered at fiscal authority• Certificate is used for the signature of each POS transaction• Every POS sales transaction has to be sent to the fiscal
authority (online) for authorization• In offline cases, the reauthorization has to be performed
later (max 2 days) for each transaction• With each POS transaction, an unique number of the
cashier (OIB) has to be sent to the fiscal authority • Changes of the receipt layout are needed, to print
authorization number, protection code and fiscal receipt number
• In case of broken POS, all manually issued invoices have to be sent to the fiscal authority
• A broken POS has to be up and running within 2 days
CREATIVE RETAILING
Government infrastructure challenges
Supermarket (Sat, 5 tills)Store Avg store sales in peek (item/h) 1,195Avg POS sales in peek (item/h) 239Tx. in peek (tx/h, 10 item/tx) 24Tx per day 1,233
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Government infrastructure challenges
Store Store Tx per day 1,233POS Tx per day 247Tx size per location and day (Kb) 46
Transaction size Unsigned XML message (byte) 1,900Database stored data size 190
Country Locations 200,000Online locations (50%) 100,000
Data in Gb/Day 4.36
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Government infrastructure challengesTransaction size Unsigned XML message (byte) 1,900Signed XML message (byte) 5,115
Store Tx per day 1,233Outgoing trafic (Mb/day) 7
Outgoing (Mb/month) 217
Country Online locations 100,000
Store Tx per day 20,550,000incomming trafic (Gb/day) 2,297Incomming trafic (Mbps) 213
Peek Mbps 276
CREATIVE RETAILING
Government infrastructure challenges
Google: 34,000 searches per second
Yahoo: 3,200 searches per second
Bing: 927 searches per second
Store Avg store sales in peek (item/h) 1,195Avg POS sales in peek (item/h) 239Tx. in peek (tx/h, 10 item/tx) 24
Country Locations 200,000Online locations (50%) 100,000
Transaction in peek (tx/h) 2,390,000Transaction in peek (tx/min) 39,833Transaction in peek (tx/sec) 664
Tx/sec peek 715
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Impact on solution architecture
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Major retailer challenges of the Fiscal Law
• Time delays on the POS• Possible maximal usage of the POS resources• Re-authorization• Logging of all successful and failed authorizations• Central reporting• Checking of log information on daily basis by
retailer`s staff• Silent Installations of the POS• Integration with POS applications• Integration with Head office systems• Access to government CIS server from every store
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Retailers cost
ImplementationIntegration with existingNetwork connection for every storePotential exchange of POS application, e.g. due to DOS
Maintenance costsTill throughput, less customers per secondAdministration on daily basis (max 2 days for re-authorization)
Installation and RolloutSW installation on POS, optional hardware upgrade and OS upgrade
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Till throughput cost calculation
Facts and assumptionsRush hours (30-40% sales)~247 items/hour = ~24 receipts/hourOne Tx 10 items, ~120 sec, 92.40 Kn
Store Items per hour 239Tx per hour 24Transaction time span (sec) 110Authorization (sec) 5-10secTX value 92.40 Kn
POS decreased throughput 3.64%
Loss = ~1 item /sec 9.24 KnTx in peek (3 hour) 72Loss per day on POS 665 Kn
Store turnover decrease per/day 3,326 Kn
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Required features
Tx authorization at CIS
Deliver fiscal data to HQ
Re-authorizeAuthorize manuallyStore management
ReportsAlerts
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Possible architecture #1
wanwan
• No integration on HQ level• No central controlling• Store responsibility for re-authorization
Store BOS
Store POS
Tax admCIS
Customization
Customization
Store POS
CREATIVE RETAILING
Possible architecture #2
wanwan
• Integration on HQ level• Central controlling provided• HQ responsibility by dedicated persons
Store BOS
Store POS
Tax admCIS
Customization
HQ
Customization
Customization
Store POS
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Possible architecture #3
wanwan
• No integration on HQ level• Central control provided• Only interface customization
Store BOS
Store POS
Tax admCIS
Only interfaceCustomization
HQ
Store POSPOS
HQ
CREATIVE RETAILING
Possible architecture #3
wanwan
Store POS
UPOS
HQOnly interfaceCustomization
• No integration on HQ level• Central control provided• Only interface customization
CREATIVE RETAILING
Service Plus Solution – Recommended architecture
POS application
Head Office
Customer specific(optional)
Standard receipt UPOS printer
CIS(Authorization Server
of the Fiscal Authority)
Retailer Head office
applications
Store
Fiscal Back Office Application
Printer Driver(fiscal OPOS/JAVAPOS or native Linux driver)
CREATIVE RETAILING
Service Plus Solution – S4Fiscal BackOffice Application
Stores maintenance Stores registration at the Fiscal Authority Store related data changes at the Fiscal Authority Certificates management
- Distribution to POS in case of new installation- Distribution to POS in case of expire date
Authorize transactions which are created on paper blocks (receipts written by hand)
Re-authorization of not authorized transactions received from POS (including EOD data if finally defined by Law)
Central report of authorized/not authorized transactions
Alerts related to transaction authorization Saving relevant fiscal transaction data
Fiscal BackOffice Application
CREATIVE RETAILING
Service Plus Solution – Fiscal printer driver on the POS
Creation of specific fiscal receipt number as required by law
Creation of protection code based on MD5 Authorization of fiscal transaction at CIS (Fiscal Authority)
via Web service Add all by law required data to the printed receipt Communication with S4Fiscal Back Office application via
Web service or existing Middleware Automatic installation of certificates in case of new
installations or expired certificates Logging of authorized/not authorized transactions Saving the required data for fiscal transaction locally and
delivery to the Fiscal back office application (S4Fiscal) Support of standard retail POS printer (UPOS) Error handling and communication with POS application in
case of errors
Printer Driver(fiscal OPOS/JAVAPOS or native Linux driver)
CREATIVE RETAILING
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