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Teamwork
1. Perception (How u see things)
2. Listening and speaking
3. Tuckman’s model
4. Providing and receiving feedback
Training Outline
Agenda
1) Perception2) Listening &Speaking3) Tuckman`s model4) Providing & Receiving feedback
Is team work important ?
Show time
Perception Stereotyping Primacy
› First impressions
Recency› Most recent information dominates
perceptions
Halo/Horn› One trait forms a general impression
Projection› Believing other people are similar to you
Self-Fulfilling Prophecy Cycle
Person (A)forms
expectations
Expectationsaffect person (A)
behavior
Person (B)behavior matches
expectations
• Person (A)’s• behavior affects• Person (B)
Listening
“The deepest hunger of the human heart is to be understood.”
Stephen. Covey
Levels of Listening Listening Behavior Effective Techniques
Levels of Listening
Ignoring
Pretending
Selective
Active
Empathic
Listening Behavior1.Focus
Be quiet Maintain a listening posture Make encouraging gestures & sounds
2.Reflect Restate content Reflect feelings in words & actions
3. Summarize State your understanding of the situation
Effective Techniques
› Take notes if you begin to day-dream
› Identify words that trigger your anger & control your reaction
› Don’t go into a communication process with your mind already made up
Effective Techniques
Don’t prepare your response while someone is still talking
If you realize you’re not listening, move forward in your seat, or if standing, move towards the speaker
Speaking Speaking Behavior Effective techniques
Speaking BehaviorOrganize
Determine other person’s needs Decide what results you want
Express Introduce the topic State & support your idea Address other person’s concern “What’s in
it for me?”
Check Check for a reaction
Effective Techniques
› Market your message› Use positive words instead of “not’s”› Differentiate between response & feedback
“Between the actions & reactions lies the gap of freedom.”
› Give balanced feedback at the appropriate time
› Be specific & clear› Ensure understanding
Listening & Speaking
Focus
Reflect
Summarize
Organize
ExpressCheck
Show time
Tuckman’s Model of Team Development
Tuckman’s Model
1- Forming stop, ask , why isthis team herer?
Members:
Eager
Positive
Anxious
Doubtful
Tuckman’s Model
2- Storming
Arguments
Conflicts
Low Morale
Disagreements
Why ?!
Tuckman’s Model
3- Norming
Resolving issues
Updating team processes
Setting up team policy
Developing tools
Increasing Productivity
Tuckman’s Model
4- Performing
Open communication
Friendly relationships
Controlled Environment
Best Output
Tuckman’s Model
I have a Question!
Is it really that simple
How to be an Effective Team Member
Team Playin
g
People
Team Playin
g
Task
Intrapersonal
Interpersonal
People
Team Playin
g
Task
Output Time
Intrapersonal
Interpersonal
People
Team Playin
g
Task
Output Time
Characteristics of an Effective Team Member
Intrapersonal Traits
Characteristics of an Effective Team Member
1. Punctuality
Respect the value of people’s time!
Respect the value of people’s time!
Characteristics of an Effective Team Member
2. Flexibility
Give in, Compromise, and Accept options!
Characteristics of an Effective Team Member
Balance your life priorities!
3. Commitment
4. Problem / Conflict Solving
Characteristics of an Effective Team Member
Be Solution Oriented!
Characteristics of an Effective Team Member
Be dependable & up to it!
5. Reliability
Intrapersonal
Interpersonal
People
Team Playin
g
Task
Output Time
1. Achieve High Results
1. Performance vs. Objectives
2. Output Quality vs. Quantity
3. Task time / Deadlines
Intrapersonal
Interpersonal
People
Team Playin
g
Task
Output Time
2. Maintain Good
Communication
Employers’ Views
The survey was carried out by James Madison University – USA.
The values given in the left is the 2005 survey. The values given in the right in brackets is the
2000 survey.
Positive Principles for Effective Communication
In Forming Stage
Be friendly, and smile at people
In Forming Stage
Avoid forming first impressions!
In Forming Stage
In Forming Stage
Memorize people’s names very well
In Storming Stage
Don’t criticize, blame, or complain
In Storming Stage
In Storming Stage
Avoid getting into arguments
Maintain a pleasant attitude
In Storming Stage
In Norming & Performing Stages
In Norming & Performing Stages
Show respect for other people’s opinions
Accept people as they are
In Norming & Performing Stages
Recognize and admit your mistakes quickly
In Norming & Performing Stages
In Norming & Performing Stages
Learn how to use your mobile please!!
In Norming & Performing Stages
Be thankful, even for small things
3. Deal With Feedback
• Providing Feedback&
• Receiving Feedback
Providing Feedback
Learn how to give feedback!
Before Providing Feedback…
Ask yourself:1. Why am I giving this feedback in the
first place? Is it because I’m honestly trying to help or just because I’m a jerk?!
2. Is the criticism necessary and appropriate? Does it have a great impact on the “grander scheme of things”, or am I just being nitpicky. Will discussing on this issue be worth the time and effort?
Providing Feedback
1. Only give feedback to people you have credit with
Providing Feedback
2. Choose the right time for giving
feedback!
Providing Feedback
3. Make your feedback constructive &
helpful
Providing Feedback
4. Mention some positives (The
Sandwich!)
Providing Feedback
4. Mention some positives (The
Sandwich!)
Providing Feedback
5. Provide to feedback seekers only!
Providing Feedback
6. Criticize the performance not the
performer
Providing Feedback
7. Provide feedback to behaviors that
can be changed
Providing Feedback
8. Be specific
Providing Feedback
1. Only give to people you have credit with
2. Choose the right time for giving feedback!
3. Make your feedback constructive & supportive
4. Mention some positives (The Sandwich!)
5. Provide to feedback seekers only!
6. Criticize the performance not the performer
7. Provide feedback to behaviors that can be changed
8. Be specific
Receiving Feedback
Deal with the Feedback on 4 stages!
1. Listen & Understand
2. Validate
3. Decide
4. Take Action!
