company presentation

who?

• outsourcing services & people supplier in the ICT market

• started in june 2007• responding to a growing demand from

customers:– direct customers (SME & technical demands)– partners

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why this company?

• market requests:– hands when you need them, – availability of skilled ICT staff – adjust people to profile need– flexibility– focus on result, forget the resources

• offer experience and know-how - solution provider

• more than just service

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manage

conc

eive

design & build

keep running

customer

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system integrators:• functional analysts• implementation management

infrastructureintegrators:• system engineering• development

maintenance:• helpdesk• support• debugging

project management:• Prince 2• PMBOK

• ITIL Consultants

concept

to assist the market:– outsourced projects – detached staff,

• consulting profiles• operational profiles

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outsourced projects (technical)

• inventory – labeling - assessment• deployment/roll-out services

– procurement and logistics– warehousing– prep & staging– on-site installation & retrieval

• break & fix – maintenance• imac services• cabling services

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consulting profiles

system integration:

- analyst- development *Java, J2EE, J2SE, JBOSS * .net, C, C#, C++ * Oracle

project management:

- prince 2 project manager- PMBOK project manager- ITIL consultant

infrastructure integration:

- system administrator- network administrator- security administrator

wintel–unix/linux–lan/wan

operational profiles

• keep running’ jobs – hand work – blue collars– deployment technician– imac technician– on-site customer service technician– break & fix technician– cabling technician

• keep running’ jobs – brain’s work – white collars – helpdesk officers (1st, 2nd, 3rd level)– support engineers

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9:employed :screened & stand-by < 1 month

Structure & SLA

• Structures & SLA are determined ad hoc per project, depending needs.

• Possibilities:– SLA on intervention time (i.e. NBD, ...)– SLA with respect to deployment planning– from x to 2x– fixed prices – reports & follow-up meetings– etc...

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references

• preferred supplier to:– Getronics – Econocom– Cel Data Services– Software Advies

• Working/worked for:– Deloitte & Touche– Systemat– RealDolmen– Brainbridge– SNC Lavalin– Tidi

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contact info

toon de kokerzaakvoerder

0476/93.42.02toon.de.koker@tdksolutions.be

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H. Frère-Orbanlaan 144/701, 9000 Gent