• TALK to people about the problem you are working at.

• LISTEN to people attentively.

• DON’T LIMIT your ideas.

 3 key learnings:

3 steps of working at the assignment:

•Empathize and Define

•Ideate

•Prototype and Test

 Process Map

• Define with which people you should talk • Prepare questions for the interviews• Start your questions with “Why”• Ask people what they think, what they feel, what they do• Listen attentively to people• Don’t influence on people with your thoughts• Structure the data you gathered• Find the core of the problem• Make the statement of the problem clear

Process Map. Empathize and Define

• Don’t stop in generating ideas • Don’t limit your fantasy during the generating ideas• Think which ideas other people could suggest (e.g. 5

years old child)• Think what you would do if you have a lot of money for

resolving the problem• Think what you would do if you don’t have money for

resolving the problem• Suggest even crazy ideas

Process Map. Ideate

• Choose several ideas• Choose materials for prototyping• Don’t forget about people thoughts while creating the

prototype• Show your prototype to people you talked on the first

stage• Listen to their feedback attentively• Write what you need to re-make or add, etc.

Process Map. Prototype and Test

REFLECTIONIt appeared the problem we were solving during the course is very familiar to that I thought about. I work at IT-company and I can see that many graduators don’t know how to start their career as IT-specialsts, they know what directions are in IT and what is interesting for them. This course gave instruments to start work on this problem not only thinking :-) I feel confident in knowing the process of resolving the problem. Now I am on stage of Prototyping in my project. Now I am sure I will be successful thanks to the course. It was very practical, easy to understand and interesting in working at.

THANKS TO THE CREATORS OF THIS COURSE!

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