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Kandy.io
The Digital Marketplace: Helping Service Providers Accelerate Sales
Sacha Gera
2 GENBAND Confidential and Proprietary
What do CSPs Need to do to Remain Competitive?
1. Immersive
Experience
2. Digitally
Disruptive
3. Rapid Service
Creation
1. Last Mile/Cost of
Delivery & QOS
2. Service Bundling
& Integration
3. Existing Customer
Relationships
CSPs
Tenets of Success
The Mission to Accelerate
CSP Revenues
Kandy.io: Enabler of White Label UCaaS/CPaaS/OTT Services
OTT/SaaS
Tenets of Success
3 GENBAND Confidential and Proprietary
Vision: UCaaS CPaaS Overlay Digital Marketplace
Source: IBM Center for Applied Insights
2. CPaaS1. UCaaS3. “One Pane of Glass”
Transcend Any one Vendor’s Solution
Your Cloud, Our Cloud, Hybrid Cloud
Bolt onto Existing Call Control/PBX & Bridge Disparate Messaging Services
4 GENBAND Confidential and ProprietarySource: IBM Center for Applied Insights
1 Bolt-On: Digital Marketplace
• White Label Reseller Portal outside of your
OSS/BSS
• Customer self-service
• 300 x APIs for deeper integration w/market success
• Billing integration via CDR flat files
• 3rd party packaged apps. to address vertical
markets
Your Cloud-based Digital Marketplace
SIP Lines (UCaaS)
STaaS (SIP Trunking)
CCaaS (Contact Center)
CPaaS (DIY APIs)
WRaaS (Wrapper apps)
CLaaS (Clients)
UCaaS CPaaS
5 GENBAND Confidential and Proprietary
2 On-Ramp: SIP Trunking as a Service
• Provision in minutes not weeks
• Reduce PBX internetworking costs
• Enhance w/additional PBX features
• Extend your global reach
• Overlay Services: Kandy Wrappers
& Clients as a Service
Grow SIP Trunking ARPU & EBITDA
6 GENBAND Confidential and Proprietary
DIY - Embedded in
Business AppsClient Mash-ups
“One Pane of Glass”
A B C
Pre-Packaged Wrappers
Build Upon & Bring Together: “Webify Your Sip Trunk”
7 GENBAND Confidential and Proprietary
• Bridge disparate
messaging, UC/UCaaS and
3rd party apps. into
‘one pane of glass’
• Mash-ups of different real
time communications
services
• WebRTC and OMNI web
container technology
enabled
A Value that Transcends One Vendor’s Solutions
Own the Desktop & Mobile Experience
Voice
Video
Messaging
REST APIsComplex
Telco Protocols
Online
Conferencing
“One Pane of
Glass”
Kandy
White Label
Digital
Marketplace
1
2
3
8 GENBAND Confidential and Proprietary
9 GENBAND Confidential and Proprietary
B Pre-Packaged w/“Kandy Wrappers”
Source: IBM Center for Applied Insights
Turnkey CPaaS AppsTurnkey CPaaS Apps
VisualAttendant
PaaS FeaturesVisual
Attendant
Live
Support
Voice API ✓ ✓
Video API ✓
Rich Messaging ✓ ✓
SMS API
Two Factor Authorization
Group Messaging ✓
Presence ✓
Screen Sharing WebRTC ✓
Anonymous Token ✓
Address Book ✓
Hunt Groups ✓ ✓
Direct Inward Dialing Numbers (DID)
Content Sharing ✓ ✓
E-Commerce Connector
Synchronized Data Fill/Form Sharing
Secure Tokenized Calling ✓
IVR/Call Verification Request
SMS Verification Request
OTP Verification Request
Get API Domain Access Token
10 GENBAND Confidential and Proprietary
C DIY – APIs & SDKs
10
Registered
Anonymous
Enterprise DIY is Gaining Momentum
Offers cloud-based management
systems for service based
businesses
• 62 CCaaS Agents – Five9 CCaaS
Phone, email, chat channels
• 260 UCaaS – KBS UCaaS
• Had two separate CC’s now
operating as a single cloud
• Consolidated view of their Team
• Oracle Service Cloud Integration
• Combined Technology set over 1
Million appointments monthly in
70 countries.
• Offer Video Streaming
entertainment
• 300 CCaaS Agents using KBS
WebRTC voice services
• Phone, email, visual IVR (Mobile)
• Workforce on shore and APAC
• Salesforce integration
• Calabrio WFM
• Chromebook agent desktop for
customer service
Bringing CCaaS and UCaaS together