T-Systems Core Belief Collaboration - Portfolio

Core Belief:Collaboration.

T-Systems International GmbH May 2010 2

Collaboration.Key drivers.

“Coming together is a beginning, keeping together is progress, working together is success.”– Henry Ford

Faster time-to-market

Greater product customization

Global team work

New forms of co-operation with customers, partners and suppliers

Direct communication with consumers via Web 2.0

Consumerization of IT (digital natives)

Digital knowledge exchange

Always online: anywhere, anytime

What does that mean for the

organization?

Team collaboration

Cross company

collaboration

Mass collaboration


Collaboration.From Trend to Solution.

Managed Workplace Services (MWS)

Roll based and highly standardized workplace solutionsService - / Office - / Traveller WorkplaceCore services plus extensions

Unified Collaboration & Messaging (UC&M)

Interactive Web Media & Business Portal Services

IT infrastructures for enterprise content management (allocation, collaborative editing, exchange, retrieval)MS SharePoint, MS OCS, FileNet, ImageMaster,

MS Exchange, Lotus Notes/Domino etc.

T-Systems Multimedia Solutions offers Web 2.0 technologies, solutions and business models to improve internet based business processes and explore new opportunities.

Our solutions for team collaboration, inter-enterprise collaboration und mass collaborationProducts &Services

E-Government AdvancedPOS

ClaimsInsurance

UnbundlingClinicalServicesHealth

Road Charging & Telematics

Product Life CycleManagement

Supply ChainManagement

Network &Processes

Homeland Security & Defense

Aviation &Logistics

Retail CoreSystems

Finance CoreSystems

SmartMetering

HealthInsuranceServices

Sales &After Sales

CustomerCentric Solutions

TelematicServicesfor Health

EmbeddedSystems

Billing

Process & TechnologyEfficiency Consulting

EnterpriseContentManagement

BusinessIntelligence & CRM

Interactive Web Media & Bus.Portal services

TestingServices

ApplicationManagement& Modernization

EnterpriseResourcePlanning

Service DeskServices

Standard ApplicationOperations

ManagedWorkplaceServices

MobileWorkplaceServices

ApplicationOperations forSAP® Solutions

UnifiedCollaboration &Messaging

Customer-SpecificApplicationOperations

Archiving & Data Availability

Data Center InfrastructureServices

Hosting ServicesIndustrializedPlatforms (X86)

IT SecurityServices

Hosting ServicesMidrangePlatforms

ManagedDocumentServices

Corporate Voice

AdvancedNetworkServices

Ethernet VPNCorporateVideo

IP-VPN ManagedInhouse

MobileVoice

NetworkSecurityServices

Installation & MaintenanceServices

DirectNetworkLinks

InternetAccess &Bundles

InhouseInfrastructure

StandardVoice

Hosting ServicesMainframe Platforms


Cost savings and growth

Managed Workplace Services.An enabler of cost savings and growth.

Rapid integration in the event of mergers and acquisitions: Predefined user roles available for vast majority of

business functions in M&A targets Greater speed and flexibility due to automated processes Desktop environments available at short notice Focus on core business

Rapid integration in the event of mergers and acquisitions: Predefined user roles available for vast majority of

business functions in M&A targets Greater speed and flexibility due to automated processes Desktop environments available at short notice Focus on core business

Growth

Services tailored to roles within the organization : Visibility across all systems Industrialization und standardization Financing model: price per seat per month – OPEX not

CAPEX Affordable access to innovative technology

Services tailored to roles within the organization : Visibility across all systems Industrialization und standardization Financing model: price per seat per month – OPEX not

CAPEX Affordable access to innovative technology

Cost savingsProducts &Services


ClaimsInsurance





Network &Processes


Aviation &Logistics

Retail CoreSystems

Finance CoreSystems

SmartMetering


Sales &After Sales



EmbeddedSystems

Billing





TestingServices













IT SecurityServices



Corporate Voice




MobileVoice



DirectNetworkLinks



StandardVoice



Innovation

Managed Workplace Services.An enabler of innovation.

Desktop environment delivered from the cloud

Greater employee motivation, as they can use their preferred devices

Support for current trends in compliance and security readiness

Clearly-defined user roles Increased efficiency resulting

from higher productivity, when personal and business activities overlap

Participation in innovations from leading vendors


Cost savings and growth

Unified Collaboration & Messaging.An enabler of cost savings and growth.

Increased employee efficiency: Easier communication with staff, who have access to

latest data Streamlined exchange of information and knowledge Greater flexibility provided by mobile working

Shorter project times: faster time-to-market

Increased employee efficiency: Easier communication with staff, who have access to

latest data Streamlined exchange of information and knowledge Greater flexibility provided by mobile working

Shorter project times: faster time-to-market

Growth

Savings on travel time and costs with video and web conferencing

Version management for projects avoids additional costs caused by production errors and product recalls

Scalable and flexible software as a service: no spending on hardware, licenses or administrative effort

Savings on travel time and costs with video and web conferencing

Version management for projects avoids additional costs caused by production errors and product recalls

Scalable and flexible software as a service: no spending on hardware, licenses or administrative effort

Cost savingsProducts &Services


ClaimsInsurance





Network &Processes


Aviation &Logistics

Retail CoreSystems

Finance CoreSystems

SmartMetering


Sales &After Sales



EmbeddedSystems

Billing





TestingServices













IT SecurityServices



Corporate Voice




MobileVoice



DirectNetworkLinks



StandardVoice



Innovation

Unified Collaboration & Messaging.An enabler of innovation.

An enabler of innovative customer serviceExample: financial services industry Increased sales, including cross-

sellingBetter relationships with

customers und greater customer satisfaction Online consultation at branches:

Specialists available company-wide Provide specialist advice at

“consultation booths”Consultation at home via video or

online chat service


Efficiency and growth

Interactive Web Media & Business Portal Services.An enabler of efficiency and growth.

Identifying customers’ “digital” profiles enables more targeted communication

Expansion of the business model in terms of: Products and services Customer benefits (value proposition) Sales opportunities Value creation processes

Identifying customers’ “digital” profiles enables more targeted communication

Expansion of the business model in terms of: Products and services Customer benefits (value proposition) Sales opportunities Value creation processes

Growth

Optimization of business processes through: Self-organizing teams, with better internal communication

and transparency Improved knowledge management Higher collaboration rate (up to 20 percent)

Optimization of business processes through: Self-organizing teams, with better internal communication

and transparency Improved knowledge management Higher collaboration rate (up to 20 percent)

EfficiencyProducts &Services


ClaimsInsurance





Network &Processes


Aviation &Logistics

Retail CoreSystems

Finance CoreSystems

SmartMetering


Sales &After Sales



EmbeddedSystems

Billing





TestingServices













IT SecurityServices



Corporate Voice




MobileVoice



DirectNetworkLinks



StandardVoice



Innovation

Interactive Web Media & Business Portal Services. An enabler of innovation.

Blurring of enterprise boundaries: integration of external parties in the value creation process

Leveraging of network effects between co-workers, customers, partners and markets

External innovations, for example by open innovation or crowd-sourcing


Vision

Interactive Web Media & Business Portal Services. Our vision.

Online structuring of data Adding of machine-readable

semantic labels to existing information

Computers can then identify interrelationships between data

The computer knows: Robbie Williams is a star, but not a celestial body

Advantages: Ability to recognize new

relationships and links More targeted, efficient search More user-friendly


An enabler of innovation in manufacturing and sport. References.

Communications platform for one of the largest fan clubs in Germany (55,000 members)

Helps build long-term customer relationships, through targeted communications

First Web 2.0 community for a Bundesliga soccer club Interaction with users via an intuitive interface Integrated video streaming

Communications platform for one of the largest fan clubs in Germany (55,000 members)

Helps build long-term customer relationships, through targeted communications

First Web 2.0 community for a Bundesliga soccer club Interaction with users via an intuitive interface Integrated video streaming

Schalke 04 Fan Club

References

Development, manufacture and sales of engines Field service and life cycle management for around

10,000 PCs worldwide User help desk as well as second- and third-level support Consistent end-to-end SLAs Admin Court model for employees Incl. server operations, MPLS networks, SAP operations

Development, manufacture and sales of engines Field service and life cycle management for around

10,000 PCs worldwide User help desk as well as second- and third-level support Consistent end-to-end SLAs Admin Court model for employees Incl. server operations, MPLS networks, SAP operations

MTU Aero EnginesProducts &Services


ClaimsInsurance





Network &Processes


Aviation &Logistics

Retail CoreSystems

Finance CoreSystems

SmartMetering


Sales &After Sales



EmbeddedSystems

Billing





TestingServices













IT SecurityServices



Corporate Voice AdvancedNetworkServices



MobileVoice



DirectNetworkLinks



StandardVoice



An enabler of innovation in healthcare and the automotive industry. References.

3,000 employees at seven production sites Highly secure virtual collaboration room for product

developers in the USA, Asia and Europe

3,000 employees at seven production sites Highly secure virtual collaboration room for product

developers in the USA, Asia and Europe

Veritas

References

Asklepios is one of the world's leading hospital chains, with 36,000 employees

Patients can consult a physician online from the comfort of their own home

It is easy to obtain a second opinion from a specialist

Asklepios is one of the world's leading hospital chains, with 36,000 employees

Patients can consult a physician online from the comfort of their own home

It is easy to obtain a second opinion from a specialist

AsklepiosProducts &Services


ClaimsInsurance





Network &Processes


Aviation &Logistics

Retail CoreSystems

Finance CoreSystems

SmartMetering


Sales &After Sales



EmbeddedSystems

Billing





TestingServices













IT SecurityServices



Corporate Voice AdvancedNetworkServices



MobileVoice



DirectNetworkLinks



StandardVoice



An enabler of the public sector. References.

Low population spread across relatively large area; 680 employees

Planning, implementation and operation of the complete ICT infrastructure: complete hardware and software maintenance, Managed Desktop Services including user help desk, integrated voice and data network

E-government: portal www.kreis-lwl.de

Low population spread across relatively large area; 680 employees

Planning, implementation and operation of the complete ICT infrastructure: complete hardware and software maintenance, Managed Desktop Services including user help desk, integrated voice and data network

E-government: portal www.kreis-lwl.de

Ludwigslust local government

References

Largest region in Spain, with a variety of government agencies employing more than 20,000 people

Implementation of standardized directory and e-mail system

Implementation of unified communication system Central administration of mobile devices Complete integration of the existing PBX systems

Largest region in Spain, with a variety of government agencies employing more than 20,000 people

Implementation of standardized directory and e-mail system

Implementation of unified communication system Central administration of mobile devices Complete integration of the existing PBX systems

Castile and Leon regional government Products &Services


ClaimsInsurance





Network &Processes


Aviation &Logistics

Retail CoreSystems

Finance CoreSystems

SmartMetering


Sales &After Sales



EmbeddedSystems

Billing





TestingServices













IT SecurityServices



Corporate Voice




MobileVoice



DirectNetworkLinks



StandardVoice
