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Choosing a Workforce Management Solution - Six Easy Steps
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Choosing a Workforce Management SolutionSix Easy Steps
STEP ONE:Sift Through Vendors
2
• Invite qualified
providers to present
their solution
• Inquire about
available modules
• Judge the
professionalism and
offerings of the
vendors
STEP TWO:Talk to Users
3
• Get in contact with companies:
• In similar industries who have a WFM solution
• That use a mix of modules that seem attractive
• Use the information you gain to make an educated
decision
STEP THREE:Ensure Localization
4
• Make sure that product is compliant with local legislation
– especially labour laws – and can be updated as
legislation changes
STEP FOUR:Consider Support
5
• WFM solutions require intense training
• Systems can be very complex
• Investing in on-going support is a good idea
STEP FIVE:Consider All Aspects
6
• Consider more than just the price tag
• A comprehensive, integrated system is always more
effective for companies, but it’s also more expensive
• The more carefully select your system, the higher the
potential benefits and ROI
STEP SIX:Plan Implementation
7
• Effectively plan training
• Ensure the appropriate people are being educated
• Plan a timeline for the implementation process
• Look for documentation that can be referenced once
implementation is over (i.e. product manuals)
• Consider the time needed for end-user adoption
Summary:6 Steps to Choose a WFM Solution
8
1. Look at presentations from various vendors
2. Discuss with other WFM users
3. Ensure the solution is localized
4. Consider on-going product support
5. Take into account more than just the monetary price
6. Plan for a successful implementation
Thank You!
Visit www.synerionwfm.com for more information
on Workforce Management solutions!