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Wehave1full‐.meFTE2half‐.meFTE2part‐.megraduatestudents

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Ok,sohowdowedoit?Whattoolsmakeourliveseasier?

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‐ Opensource.ckettrackingsystemthatiseasilycustomized‐ Weareabletoseeallsakaicoursesforaninstructorandstudent,thelast.metheyaccessedtheiraccount,theirphoto,seeiftheirsiteispublishedornot,andothermanyusefulthings‐ OTRSgeneratesanautoma.cemailtouserswhentheysubmitanemailandhastheabilitytohavecannedanswers,queues,forwarding,escala.on,andgreatsta.s.cs‐ Fromthestatswegetout.psoftheweek,FAQs,andKBar.cles

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‐ Sentouttofacultyusingthesystem‐ Generallyahottopicbeingasked‐ Alsorelevanttothe.meofthesemester‐ Manyofthefacultykeepthe.psandrefertothemthroughoutthesemester‐ Facultylookforwardtothe.psandcomplainwhentheyarenoton.me

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‐ NortelCallPilotallowsustohavea.eredsystem,queues,messagesduringhold.mes,andallowsustokeepstatsoncalls‐ Campusalreadyusingthesystemsowewerejustaddedtoit

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‐ Onestopshopfornews,help,tutorials,videos,glossary,traininginforma.on,FAQs,andgeneralinforma.onaboutthesystemandproject‐ Weofferfulllengthtrainingvideosaswellasshortvideoswhichareembeddedintotheonlinedocumenta.on

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‐InterspireKBallowsuserstosearchhelpar.clesfortheanswerstheyarelookingfor.Wedidn’tlikethesearchfeaturesoweremoveditandchangedituseGoogleasthesearchengine.

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‐ BESTTHINGEVER!!!‐ Allowsustoscreensharewithusers.Wehavefullviewandcontroloftheircomputer.Bomgaralsoallowsustoofferhelpandsupportvialivechat.SupportteammemberslogintoBomgarandusersarerandomlyassignedtosupportpersonnel.Youareabletoforwardchatstoothersupportstaffaswellashavemul.plesupportstaffonasinglechatsession

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‐25facultyandstaffmemberswhohelpusguidethefutureofoursakaiimplementa.on.Theyarethepeoplewegotowhenwehaveques.onsorneedinputonwhatweneedtoworkon.Theyalsoserveascheerleadersofthesystemintheirowndepartment.

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‐ITSFREE!!!!!

‐ Runsoneverypageintracsfacts.Wegettoseeallsortsofsta.s.calinforma.onlinewhatpageisviewedmost,whatdocumentisbeingviewedheavily,themostpopularvideobeingwatched,aswellaswhatsearchtermspeopleareusingonthesite.‐ Thesestatsgiveusinforma.onthatguidesusinthemessageofthedayinthesystemaswellasweekly.pssenttofaculty

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‐ Movingtowardspedagogybehindthesystem‐ 6different“full”workshops

‐ Basic‐ Communicateandcollaborate‐ Gradesandassessments‐ Deliveringcontent‐ WorkingwithSec.onsandGroups‐ Assessmentsonly

‐ Openlabs‐ 5different“toolspecific”workshops

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Whattoolsdoyouuse?Arethereanyothersupportmeasuresyouuse?

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