Steria : Powering a low carbon economy

è www.steria.com

A Steria Capability Overview

Powering a low carbon economy

Sustainable business delivers competitive advantage

02 | Powering a low carbon economy è www.steria.com

Did you know...

Steria has a global community of more than 2,000 professionals supporting sustainability solutions

Steria earned a disclosure score of 93% and ‘A-’ for performance in the Carbon Disclosure Project 2011, one of the top performance ratings in our market sector

Steria has been certified CarbonNeutral® for flight and fleet travel since Jan 2010 We are a key partner in the Ecomouv’ Group 14-year public-private partnership delivering

the French Government’s heavy goods vehicles eco-tax project Our real-time taxi management solution at the UK’s Heathrow airport reduces CO2

emissions from taxis by at least 20 tonnes a day Steria is a key player in the creation of the first district smart grid in France – IssyGrid Our green Steria France HQ acts as a laboratory for our Smart Energy Management

offering and features 19,000 sensors monitoring energy use and generation in 23,000m2 of space

Steria established its own internal Living Green practice in 2008 Steria won the Green Workplace award in the 2011 Green Business Awards from French

media organisation BFM Steria’s Environmental Management System is certified to ISO14001 in 10 countries and a

roll out programme is in progress in the remainder We won the ‘Best Supplier Challenge Award’ at French telecoms company SFR for

Innovation, Customer Satisfaction and Sustainable Development in 2010 We designed, built and operate a nationwide platform (VEMAGS IT) for route optimisation

(reducing fuel use) and administration of applications (reducing paper consumption) for the transportation of heavy and large-scale loads in Germany

“ Steria plays an integral part in the delivery of our sustainability programme. Their consultants have provided critical sustainability and IT expertise to help us continuously improve our sustainability performance.”

David Pugh, Senior Procurement Manager (Sustainable Procurement Champion), UK Land Registry

Powering a low carbon economy | 03è www.steria.com

All organisations recognise the need to demonstrate sustainability. This is driven by a combination of factors, including legislation and increasing customer, employee and shareholder demands for environmental responsibility.

Chief Executive Offi cers (CEOs) regard sustainability as key to future success. Many recognise that a greener business model is good for business, not only in terms of reputation and adherence to standards such as ISO14001 and the Greenhouse Gas Protocol (GHG) initiative, but also in terms of cost: cutting fuel usage as energy prices spiral makes sound business sense.

As the world moves towards a low-carbon economy, Steria can help you get there. Our global community of more than 2,000 professionals dedicated to sustainability will support the transformation of your strategic intent into tangible results.

Every day we are trusted to run our clients’ IT infrastructures and applications portfolios and support them with business consulting and process optimisation. But that’s not all. Our dedicated sustainability offering comprises Sustainability Consulting, Smart Energy Management, Smart Driving and Transport and Green IT.

At Steria we are Living Green because it is simply a better way of working. We can help you to:

• Utilise the latest technologies to better manage your environmental performance

• Use business disciplines to introduce and manage your sustainability programme

• Extract the full value from your investments in sustainability.

We have a proven reputation for delivery excellence and for building long-term trusted partnerships with our clients. Indeed, 95% of our clients renew their contracts with us. Isn’t it time you took a closer look at Steria?

Helping you to demonstrate sustainabilityHow do you support the move towards a low carbon economy in a way that is benefi cial to both the environment and your business operations?

Did you know… Steria has helped to reduce paper consumption signifi cantly at Northern Ireland Civil Service (NICS) by implementing Western Europe’s largest Electronic Document Records Management System managing 7.5m documents.

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Did you know… we are demonstrating our commitment to sustainable development on a daily basis with the implementation of the Steria Smart Energy Management solution at Green Office©, our new energy positive building in France. The solution gathers the building’s energy consumption data in real time, floor by floor, office by office and manages production (by solar panels and a vegetable oil plant) under the first energy performance contract (CPE) in France.

Smart thinking

In a paper entitled ‘Smart Cities will be enabled by Smart IT’, we describe the need for tomorrow’s cities to operate in new ways. They will be smart cities, where technology is used to run things efficiently in order to meet the needs of an increasingly urbanised global population.

Steria is at the forefront of the debate on smart cities and the smart grids designed to anticipate the energy needs of tomorrow.

In France, we are involved in IssyGrid®, the country’s first district smart grid. Backed by our development of an innovative management system for energy performance contracts in commercial buildings, we are deploying our capabilities in integrating software bricks for collecting, processing and analysing data and for ensuring secure exchanges among systems.


A commitment to Living Green

Our commitment to sustainability sees us leading by example and supporting clients with thought leadership, consultancy services and solutions. We are committed to Living Green from the very top management through to our company’s grass roots. Our objective is to play a part in supporting a sustainable world by thinking, planning and operating collectively and cohesively as a truly green company.

Living Green is the core of our environmental strategy.

We don’t just help our clients meet their environmental challenges, we also apply the innovation and discipline of our own business to every aspect of sustainability in our clients’ businesses.

Did you know… Group BNP Paribas, European leader in global banking and fi nancial services, has relied on Steria’s consulting expertise in the implementation of its environment and GHG performance reporting tool.


Committing to a greener, more sustainable business model is just the start. When sustainability isn’t your core business, it can be a struggle to transform commitment into action. In some cases management believes its drive to a low carbon economy is on track, but it doesn’t have the necessary metrics in place to assess progress.

Steria can help. We work with our clients, helping them to defi ne their strategies, measure their achievements and implement and operate green workplaces. We also work with partners ranging from academia to energy effi ciency specialists so that we can think ahead and formulate winning sustainability strategies.

Our consultancy offering embraces three elements:

• Strategy: strategic studies and performance management that ensure your sustainability is managed as a corporate objective with clear targets and a roadmap for fulfi lment

• Operations: through feasibility studies and the integration of sustainability in the delivery of projects, we provide rigorous management of your environmental initiatives, as well as disciplines such as business cases and formal measurement and reporting

• Workplace: we advise on green workplaces and sustainable infrastructures with clear policies and implementation plans leading to the engagement of staff and communities.

With the right strategy in place and a framework for delivering it, you can take the next step on your green journey. Steria has a number of industrialised service offerings that can help you put into practice the recommendations of our consulting teams. For example, our server virtualisation, desktop energy management and energy payment services will cut your energy costs.

Making green even greenerIs your sustainability strategy really delivering on its promise to cut costs, reduce emissions and improve operational effi ciency? And how do you measure your sustainability achievements?

è www.steria.com06 | Powering a low carbon economy

Did you know… Steria has built on its own smart energy experience to launch its observatory, a lab focused on energy performance in offi ce buildings, to gather feedback and enrich and share best practices in energy management.

With 70% of global populations predicted to be living in cities by 2050, buildings, districts and cities must become smarter and greener in their approach to energy management. The fi rst step in managing energy consumption is measuring it.

Steria leads the way in this area. At the vanguard of IT-enabled effi ciencies, we have developed a one-of-a-kind solution, Steria Smart Energy Management. This offers end-to-end optimisation of business energy use and a commitment to sustainable results.

This solution rests on three pillars:

• Consulting: helping to set targets and develop strategies for improving diagnosis through control of energy consumption, anticipation of future energy use and the sharing of key energy performance indicators

• Transformation: supporting and training your teams in the development and use of analytical tools for energy usage. We identify anomalies, analyse abnormal trends and optimise energy in a way that can deliver fi nancial gains of 10% in year one in traditional buildings, rising to 30%

• Managed Services: offering services encompassing procurement and supply, contract review, invoice processing and disputes. Steria Energy Payments Analysis Service (EPAS) extracts data from utility bills to build accurate records of consumption and is saving telecoms giant BT about £1m a year. Our services also embrace energy use, management and optimisation and multi-dimensional reporting.

We also use our profi ciency in balancing local energy production and consumption in an Energy Performance Contract service that runs buildings under optimal economic and environmental conditions.

Rising energy prices and new carbon taxes have made energy management an integral part of a more ecological approach to resource consumption.

A smarter way to manage and consume energy resources

Promoting greener transport

• Steria is certifi ed CarbonNeutral® for both fl ight and fl eet travel.

• Steria is a member of the Ecomouv’ Group designated by the French Government in 2011 to fi nance, design, construct, operate and maintain a heavy goods vehicles eco-tax collection and control system.

• Our consulting and carbon accounting solution for Hermes Transport Logistics has enabled the company to reduce emissions through the identifi cation of emission drivers.

• Novélia, a subsidiary of Crédit Mutuel Arkéa Group, is helping businesses and local governments manage their vehicle fl eets in an environmentally-friendly manner using the Steria Smart Driving system.

• In the south west of France, a Steria park and ride solution is encouraging greater use of public transport.

Did you know… our real-time SMS transit information system in Singapore is helping to promote public transport by allowing travellers to check bus times and plan their journeys with a real-time bus location viewer.

Promoting greener transport

• Steria is certifi ed CarbonNeutralfor both fl ight and fl eet travel.

• Steria is a member of the Ecomouv’ Group designated by the French Government in 2011 to fi nance, design, construct, operate and maintain a heavy goods vehicles eco-tax collection and control system.

• Our consulting and carbon accounting solution for Hermes Transport Logistics has enabled the company to reduce emissions through the identifi cation of emission drivers.


Is legislation forcing you to adopt a greener, safer transport policy? Or perhaps your organisation has identifi ed the signifi cant cost benefi t of reducing fuel consumption. Either way, Steria can help you deliver your strategy for more sustainable transport.

Our solutions enhance company images, cut fuel costs and help to measure and control CO2 emissions. They include:

• Fleet management of electric vehicles – supporting the adoption of electric fl eets

• Flow control and traffi c management – using the Steria Traffi c Expert solution to relieve congestion

• Managing and optimising fl eet transport – enabling fl eet managers to achieve the same amount of work with fewer vehicles on the road

• Eco-driving – using onboard data to encourage better fuel usage and provide fl eet managers with information on fuel-ineffi cient driver behaviours and routes

• Free fl ow tolling – enabling the collection of eco-taxes relating to specifi c vehicle types

• E-payment and e-ticketing – cutting the need for paper tickets, supporting environmentally-friendly travel with a single e-ticket for several modes of transport.

Reducing the environmental impact of travel Transport operators and fl eet managers face constant pressure to reduce energy consumption, cut CO2 emissions and promote green driving and travelling behaviour.


“ The importance of climate change as a crucial environmental issue has been highlighted by scientifi c communities worldwide. As responsible businesses it is essential that we use relevant environmental reporting and we rely on a solution implemented with the help of Steria to achieve this objective.”

Séverin Fischer, BNP Paribas Group Environment Manager


Using IT to make business greener and more effi cient

As more and more is demanded of your systems, software and services, a more sustainable approach to managing your IT infrastructure can help to keep IT costs down and effi ciency levels high.

With technology rapidly developing, it is likely that you have diverse IT systems running on numerous platforms across different geographies. The result can be energy-hungry IT infrastructures that are infl exible and costly to run. In this environment, Chief Technology Offi cers want solutions that make the business more effi cient and sustainable, yet reduce costs and raise service levels. Steria has the expertise and proven experience to help you achieve these objectives.

Our consultants can fi t IT into your sustainability strategy. We achieve this in a number of ways, including virtualising servers or delivering them from the cloud and replacing estates of ‘thick’ desktop client PCs with ‘thin’ ones that use less power. For example, we helped one London Borough cut its IT energy costs by 53% and CO2 emissions by 206 tonnes a year with a virtualisation solution.

We also design data centres from scratch to minimise the energy load demanded for keeping servers cool. This reduces the data centre’s overall energy consumption.

Changing how your people work is another way to cut your carbon footprint and improve productivity. Steria’s solutions such as e-transactions, Electronic Document and Record Management Systems (EDRMS) and Field Service Management all help to improve effi ciency by making better use of resources or by making processes more effi cient.

While IT is an enabler of greener, more effi cient business practices it is also a high-level consumer of energy. How do you strike the right balance between the two?

Did you know… Steria implemented a shared thin client infrastructure for six municipalities in Norway’s Upper Romerike region that consumes less energy, is easier to maintain and will last longer than the previous infrastructure.

Did you know… Steria’s cutting-edge green office in Sweden is warmed by the excess body heat of 250,000 travellers passing through the nearby Stockholm Central Station every day.


Our portfolio of government and public sector solutions is enabling our clients to respond to the need for cost effective citizen-centric service delivery. These sector-specific solutions are complemented by our proven IT-enabled services, consultancy and technology solutions that give you the agility you need to make change happen as quickly as possible:

• Consulting: making the most of our sector expertise to successfully implement strategic and organisational change

• Application development and system integration: from solution definition, design and development, to deployment and ultimate benefits realisation. With our help, your IT can become a significant service enabler, unlocking business insight and operational efficiency

• Testing and quality assurance: bridging the gap between application development and systems rollout in areas such as innovative mobile device management solutions

• Application management: agile, focused IT services based on guaranteed outputs and outcomes designed to optimise and maintain solutions, such as those governing enterprise asset management and mobility

• Infrastructure management: meeting the drive for cost reduction, flexibility, performance improvement and growth

• BPO: delivering a step change in business efficiency, agility and performance in functions such as HR and Finance & Accounting

We take our best-in-class consulting, technology solutions and implementation expertise to ensure our government and public sector clients are able to operate efficiently in a new digital landscape. We are particularly strong in enhancing business information and enabling data integration and to improve the overall performance of government organisations. In France, we supported the French Ministry of Finance’s e-government programme creating a consolidated database for taxpayers from 100 regions. We smashed the estimated go-live migration timeframe of 100 days, reducing it to just one weekend.

Rising to the challenges of 21st century governmentWorking with clients at every level of government and the public sector, Steria offers solutions that incorporate new business models, game-changing technologies and proven expertise in business process optimisation.


Steria sustainability solutions and servicesWe have developed specific sustainability services, solutions and innovations

Services:

• Application Management & Development

• Business Process Consulting and Implementation

• Business Process Outsourcing

• Change Management

• End-to-End Testing Management & Governance

• Infrastructure Management

• Operational & IT Outsourcing

• Programme Management

• Sustainability Consulting

Solutions:

• Building Maintenance Management

• Business Intelligence

• Carbon Energy Payment Analysis Service (EPAS)

• Data Management

• Desktop Energy Management

• Distribution Planning

• Electronic Document Records Management System (EDRMS)

• e-Transactions

• Fleet Management Systems

• Field Service Management

• Flexible and Mobile Working

• Green IT

• Green Transport

• Managed Print Services

• Procurement Transformation

• Smart Driving

• Smart Energy Management

• Smart Grids and Smart Metering Deployment

Innovation:

• Business Visioning

• Cloud-based, Infrastructure On Command

• Digital Visioning

• Legacy Enablement

• Location-based Applications

• Mobile Application Development

• Target Operating Model Design & Roll-out

• Technology Insight & Direction

Find out more

Find out more about Steria’s extensive range of sustainability services and solutions and our diverse portfolio of IT-enabled business services by visiting http://www.steria.com/our-solutions/cross-industry-solutions/sustainability/ or email [email protected]

Groupe Steria SCA 43 - 45 Quai du Président Roosevelt F-92130 Issy-les-Moulineaux CEDEX France © Steria BCG001UK/Feb 2012

For further information about our services visit www.steria.com

About Steria: www.steria.com

Steria delivers IT enabled business services which help organisations in the public and private sectors operate more efficiently and profitably. By combining in depth understanding of our clients’ businesses with expertise in IT and business process outsourcing, we take on our clients’ challenges and develop innovative solutions to address them. Through our highly collaborative consulting style, we work with our clients to transform their business, enabling them to focus on what they do best. Our 20,000 people, working across 16 countries, support the systems, services and processes that make today’s world turn, touching the lives of millions around the globe each day.

Founded in 1969, Steria has offices in Europe, India, North Africa and SE Asia and a 2010 revenue of €1.7 billion. 20%* of Steria’s capital is owned by its employees. Headquartered in Paris, Steria is listed on the Euronext Paris market.

*Including the Employees Shares Trust in the UK

Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel