State of the Art Telephonywith Ruby

Ben KlangFounder, Mojo Lingo

bklang@mojolingo.comTwitter/Github: @bklang

Who has tried to build a voice app?

Who wants to build a voice app?

Anyone running voice apps in production?

But wait...telephony is HARD right??

Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg

Code Sample (comfort zone)

Don’t Panic

Code Sample (comfort zone)

Don’t Panic

Code Sample (comfort zone)

Don’t Panic

More than a library

* Threads* Events* Plugins* Daemonization

✴ A voice application development framework

More than a library

* Threads* Events* Plugins* Daemonization

✴ A voice application development framework

✴ Independent from, but compatiblewith, Rails More than a library

* Threads* Events* Plugins* Daemonization

✴ A voice application development framework

✴ Independent from, but compatiblewith, Rails

Voice applications the Ruby Way

More than a library

* Threads* Events* Plugins* Daemonization

Adhearsion Features

Adhearsion Features

• Easy-to-use DSL

Adhearsion Features

• Easy-to-use DSL

• Native Ruby Code

Adhearsion Features

• Easy-to-use DSL

• Native Ruby Code

• Powerful Eventing System

Advanced Voice Features

Advanced Voice Features

• High-level Constructs (Menus, Queues, Conferences)

Advanced Voice Features

• High-level Constructs (Menus, Queues, Conferences)

• Text-to-Speech

Advanced Voice Features

• High-level Constructs (Menus, Queues, Conferences)

• Text-to-Speech

• Voice Recognition

Advanced Voice Features

• High-level Constructs (Menus, Queues, Conferences)

• Text-to-Speech

• Voice Recognition

• Call Progress/Answering Machine Detection

Adhearsion ArchitectureAsterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion ArchitectureAsterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion ArchitectureAsterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion ArchitectureAsterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion ArchitectureAsterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

SQL

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

SQL LDAP

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

XMPP/JabberSQL LDAP

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

WebREST/JSON/XML

XMPP/JabberSQL LDAP

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Announcing...

Adhearsion 1.2.0

Quick Start

The Dialplan

Adhearsion Console

Components

Components

AhnHubhttp://ahnhub.com

Event Handling

Event Handling

770.873.8900

adhearsion.com/ahnconf2011

Ben Klangbklang@mojolingo.com Twitter/Github: @bklang

spkr8.com/t/7816

http://adhearsion.comTwitter/Github: @adhearsion