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A talk as part of the 'Lifting the lid on ethnographic research' for The Research Thing. http://www.meetup.com/researchthing/events/150350262/ In Buckinghamshire, a large partnership of state and voluntary agencies formed to find a new way of working together around families in crisis. They knew that despite a common mission to support vulnerable families, diverse agency priorities across the group had led to siloed working and fractured support. We spent extended time with ten families to see the world from their perspective. To deepen our understanding, we used visual tools to map local areas, social relationships, timelines and moments of crisis.We discovered families held in stasis by services, rather than finding stability they could build on. As a result services were struggling to support families develop their own positive responses to crisis. Presenting rich pictures of real families sparked different kinds of conversation and actions across the partnership. Co-designed solutions based on this research are currently being tested and implemented.
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Stasis to Stability
Jake GarberService DesignerInnovation Unitwww.innovationunit.org
TO
STASIS
STABILITY
Stasis to Stability
Troubled Families
Image: © Ben Fisher/GAVI Alliance
Stasis to Stability
Image: © UKgeofan
Stasis to Stability
Disjointed supportImage: © The Innovation Unit
Stasis to Stability
8 of the 10 households are workless7 of the 10 families
had children who had been excluded from school, or were at risk of this
7 of the 10 families have children involved in anti-social behaviour or in trouble with the law 7 single
mothers
5 families include members who are not white British
5 families from Aylesbury area
5 families from Wycombe area
Stasis to StabilityImage: © The Innovation Unit
Image: © Copyright Andrew Smith
Stasis to Stability
Stasis to Stability
Images: © The Innovation Unit
Stasis to Stability
Images: © The Innovation Unit
Stasis to Stability
Images: © The Innovation Unit
Stasis to Stability
Image: © The Innovation Unit
Balance of controlStasis to Stability
Image: © The Innovation Unit
Unmet psychological needsStasis to Stability
Image: © The Innovation Unit
Superficial judgementStasis to Stability
Image: © The Innovation Unit
Stasis mistaken for stabilityStasis to Stability
Image: © The Innovation Unit
Moving out of stasisStasis to Stability
Image: © The Innovation Unit
Stasis to Stability
Image: © The Innovation Unit
Stasis to Stability
Image: © The Innovation Unit
Stasis to Stability
Image: © The Innovation Unit
Stasis to Stability
Image: © The Innovation Unit
Jake GarberService DesignerInnovation Unitwww.innovationunit.org
