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The Tip of the Iceberg:Mastering Reverse Logistics
Camille FournierCTO, Rent the Runway@skamille
The Website
The Operation
2009 2010 2011 2012 2013 2014 20150
20000
40000
60000
80000
100000
120000
Inventory
Inventory
THE BEGINNINGRent the Runway: What we do, how we started
FROM DRYCLEANERS TO WAREHOUSE
How far can you go with Google Docs, anyway?
Growth: 400 units to 8000
How far can you go with Google Docs?
ADDING TECHNOLOGY
Pick from shelf, pack in box, ship
OUR UNIQUE PROBLEMS
Time sensitive full reverse logisticsWeekend-dominated business means
peak return and ship out day is Wednesday
Over 60% of our inventory is received and reshipped in a single
day
Dry cleaning?!
Repairs??
INITIAL INNOVATIONS
Smarter Reservations
Smarter Allocation
SCALING LOGISTICS FOR THE FUTURE
Unit Priority
BUILDING A BRAIN
Last Ship Today UPS/Fedex
Last Ship NOT Today, past/on
early ship
Early ship not started, will be needed soon
The Complete JIT Reverse Logistics System(“ResCal”, “Allogator”,“Baywatch”, “Shipmunk”, “Panda”)
- A set of home grown systems powers our complex eco system of reservations, allocation and unit prioritization, assembly, shipping, and the overall fulfillment.- Typical turnaround window is 8 hours; Most is turned around within 24 hours.
ALLOCATION MAP
Presort Receiving Pre-Inspection Cleaning
Spotting
Steaming
Repair
QC
RACKED UNITS
Assembly Bay (JIT op)
ShippingGroup Assembled, Completed
UPS Drop off
WHAT HAVE WE LEARNED?
Having a warehouse is crazy and fun…
Especially during Hurricanes
Every Second Counts.
The only benchmark is our business growth.
Thanks!Questions? Comments?
@skamille