CONTACT CENTER AND BUSINESS PROCESS OPERATING

crash course on creat iv ity : ass ignment no . 6 INDUSTRY IN THE PHILIPPINES

WHAT IS OUTSOURCING?

ACCORDING TO WIK IPED IA : OUTSOURCING IS THE CONTRACT ING OUT OF BUSINESS PROCESS, WHICH AN ORGANIZAT ION MAY HAVE PREVIOUS LY PERFORMED INTERNA L LY OR HAS A NEW NEED FOR, TO AN INDEPENDENT ORGANIZAT ION FROM WHICH THE PROCESS IS PURCHASED BACK AS A SERVICE .

so if americans ca l l ing customer service l ines say an a ir l ine company, they are more l ike ly to speak someone from another country . . . in th is case, they are most l ike ly be speaking to a f i l ip ino .

The bus iness process outsourcing industry in the ph i l ipp ines has grown 46% annua l ly s ince 2006 . th is boom is led by demand for lower labor costs, a h igh ly ski l led and educated work force, and h igh prof ic iency in spoken engl ish .

NEWSFLASH!

ACCORDING TO A RECENT ARTIC LE FROM NEW YORK POST, PH I L IPP INES IS NOW THE CAPITA L OF CONTACT/CA L L CENTER AND BPO INDUSTRY .

THE F INANC IA L BENEF ITS OF OUTSOURCING REMAIN STRONG THAT CA L L CENTERS IN THE PH I L IPP INES IS GROWING AT 25-30% A YEAR.

TH IS BOOM IN TH IS INDUSTRY BROUGHT ABOUT A NEW GENERAT ION OF NIGHT OWls , not party-hopping, but working at night . sh ift work is techn ica l ly ca l led ,

or doing work outs ide the convent iona l day l ight t ime or 8am to 5pm mani la schedu le .

working at night is unnatura l for f i l ip inos s ince it goes aga inst our bod ies have been des igned to do .

and mess i ng up with th is natura l body c lock causes a lot of problems m o s t e s p e c i a l l y s leep deprivat ion .

s ince we cannot stop them from working on the ir unusua l work schedu le , what we can do is to adapt and l ive a hea lthy l ifesty le .

Get enough

sleep

Eat the right food

keep yourself hydrated

Exercise

Say no to

vices

give yourself a vacay break

adjust oneself to sleep during the

day

be active during work

Exhaust oneself

during work

keep room

noise free

stimulate night sleep by

darkening one’s room

make room a bit cooler

refrain from

smokingmaintain a balanced diet

try to rest your eyes from time

to time

refrain from drinking alcohol

have a nice

disposition in

life

balance going out after work

think about happy thoughts

wear ear plugs

have friends, be

social to easily

adapt nightshift

wear eye

mask

refrain from drinking too much

coffee

listen to calming music

avoid eating

heavy before

going to sleep

avoid watching tv before going

to bed

have a fresh scent in you

room

place your mobile internet phone away from you

daydream

use calming lotion

drink milk

make sure your bed is comfortable

limit using social

media before going

to bed

avoid drinking

carbonated

drinks

wear comfortable clothes

limit yourself in eating sweets

BY : SARAH ZORCA

http://energizepinas.com/beta1/health-tips-for-call-center-agents/http://callcentercity.com/article/adapting-to-night-shift-work-26.php

http://en.wikipedia.org/wiki/Business_process_outsourcing_in_the_Philippineshttp://goodnewspilipinas.com/2012/02/01/new-york-post-philippines-is-the-new-capital-of-call-centers/