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System Development and Analysis
John Staab, CEO
Message to Rick
Interview Summary
Design a Questionnaire
Sampling Methods
Interview Questions
Mr. Williams,I believe a good course of action to take with Ms. Rider would be to request a copy of your own forms. This should not be a problem as they contain your information. In addition to this, perhaps Ms. Rider would not mind creating some “SAMPLE” forms. These could be filled out by her staff with plausible, but not personnel specific, information. These ideas will help get you the information you are looking for without stepping over any confidential boundaries.
Respectfully Submitted,John StaabCEO, To The Point
Linda DeMarco – BIS Customer Relations Manager GAPP – Generalized Automated Payroll Program
8 years old Phased out in 1-2 years No further inhancements
CHIPS – Comprehensive High-powered Interactive Payroll System Will be replacing GAPP This is new information for SWL Could contain special module to handle mismatched
deduction cycles Available within 1 year Cost would not increase more than 30%
Systematic sampling A sample that occurs at a predetermined periodicity Ex: Every 10th record selected
Stratified sampling A sample where a set metric is collected across
functional areas Ex: certain percentage of transactions from each work
shift is selected
Random sampling A sample taken in a random, unplanned manner Ex: a sample that selects any 20 customers
Was the payroll staff accessible when needed?
Were your requests handled in a timely manner?
Did the payroll staff appear knowledgeable of the payroll system?
Overall, on a scale of 1-10 (1 being the lowest) how would you rate the current payroll system and why.
10 Tasks
Task Analysis
1. Create final draft of interview questions
2. Create final draft of satisfaction survey
3. Identify people to interview
4. Identify people to survey
5. Conduct interviews
6. Conduct surveys
7. Identify who will conduct and analyze the interviews
8. Identify who will conduct and analyze the surveys
9. Provide results of interviews in an easily understandable representation
10. Provide results of surveys in an easily understandable representation
Analyze and Report
1. Identify analyze the surveys and interviews
2. Provide results of interviews and surveys in an easily understandable representation
Create and Execute
1. Create final drafts2. Identify people3. Conduct interviews
and surveys