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Collecting information from Facebook profiles is not spying. But using that information to discover elements of their marketing strategy is, well, a little bit like spying.
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The reveal tab offers free content to
encourage people to Like a company. Check
out the free content on offer by your
competitor. Does it perform better than your
content, receiving more Likes and shares?
Does their profile as a whole have more Likes
than yours? If either is the case, you may
want to adjust your strategy to offer similar
types of content on a similar schedule.
Sort their wall comments to find what
customers like and dislike about your
competitor. First, sort their Wall posts to
show Top Rated, organized by Most Recent.
These comments will tend to be the most
widely accepted positive comments about
your competitor.
Link.getStats is the Bond gadget of Facebook
spies. Most people think that the only
publicly available information on their
Facebook profiles is the content that they
post. That’s far from true. Facebook profiles
also log and report activity, visits, and even
shares and clicks on links including the root
domain.
Spying can be hard work! Luckily, there is a
tool called Hyperalerts that can keep tabs on
your competitors. Officially, Hyperalerts is
designed for personal use, but it works as a
great spying tool. A good how-to can be seen
at Convince and Convert.
This is playing dirty, but it works. Watch your
competitors’ news posts and Wall comments
for a major weakness: missing product
features, poor shipping times, server
changes, customer service wait times, etc.
When something comes up, construct an ad
campaign that promises exactly the solution
that your competitors’ fans need.
You cannot look directly at old ad campaign
posts through Facebook, but these days
everything on the internet, including ads, is
logged and remembered somewhere. The
best tool for finding historical ads is Auto
Traffic Fast. By looking at how a competitor’s
Facebook advertising has evolved, you can
stand on the shoulders of their years of trial
and error.
This one is a bit of a dirty trick more than a
sneaky trick, but I’ve seen other brands use
it to some successful degree, so it felt wrong
not to mention it.Imagine your biggest
competitor is having some kind of crisis. For
hosting companies, it would be massive
server downtime. For automobile makers, it
would be major recalls.
Whenever you see complaints on the
competitor’s fan page, you might want to
laugh unless you have been struggling to find
better ways to respond to criticism on your
own fan page from disgruntled customers. If
that is the case, you can learn how your
competitors respond to negative posts on
their wall.
One of the best things about Facebook fan
pages is that the majority of information is
open and available for public consumption.
You generally don’t even have to like the
page to find out what people are saying –
just go directly to the wall and ignore the
welcome tab / reveal tab.
One of the best ways to get more likes on
Facebook is to offer a freebie in what is
known as a reveal tab or fan gate.
http://www.adluge.com/blog/marketing-
intelligence/social-targeting/tips-spy-
competitors-facebook/
http://blog.kissmetrics.com/spy-on-your-
competition/