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A recap of Mike Gilronan and Chris McNulty's SharePoint presentation at SharePoint Saturday the Conference in August 2011.
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A Decade of SharePoint Adoption (S1A-101)
Admin – 200Chris McNulty & Mike Gilronan
Knowledge Management Associates
Welcome to SharePoint Saturday—The Conference
Welcome to SharePoint Saturday—The Conference Welcome to SharePoint Saturday—The Conference
• Please turn off all electronic devices or set them to vibrate.• If you must take a phone call, please do so in the hall so as not
to disturb others.• Open wireless access is available at SSID: SPSTC2011• Feel free to “tweet and blog” during the session• Thanks to our Diamond and Platinum Sponsors:
Thank you for being a part of the first SharePoint Saturday conference
About KMA
Founded 199510 years of delivering SharePoint solutions
Three ThemesCollaboration, Insight, Productivity
Two principal lines of businessProfessional Services
SharePoint Consulting and Application Development
Software ProductMekko Graphics advanced charting software
One Technology StackPure-play Microsoft Partner
Chris McNulty• KMA SharePoint Practice Lead/Manager• Working with SharePoint technologies since
2000/2001• 20 years consulting and financial services
technology (Santander, John Hancock, GMO, State Street)
• MBA in Investment Management from Boston College Carroll School of Management
• Write and speak often on Microsoft IW technologies (blogs & books)
• Microsoft MCSE/MCTS/MSA/MVTSP• Hiking, cooking, playing guitar, colonial
history, photography• My family: Hayley, three kids (16, 7, 4) and
my dog Stan
Mike Gilronan• Partner at KMA, joined in 2006 • Working with SharePoint technologies since
2000/2001• 20+ years consulting and professional
services experience• ERP and CRM, leading to KM and custom• Business Analysis, Training, Project and
Practice Management• Active participant in KM, Microsoft, and
SharePoint communities• Business user point of view• CPA by trade, PMP by training and
experience• Bats right, throws right
Technical Stakeholder Business Stakeholder
“Push” with some “pull” “Pull” with some “push”
Wants and Needs: Wants and Needs:
Performance Economic Justification
Security Network Effect
Compliance “My solution” becomes “Our solution”
Adoption = Someone else’s problem Adoption = If no one else is doing it, why should I?
Two Roles
• Hallmarks of good adoption• Roadblocks or symptoms of bad adoption• Tools and techniques that our clients have
used to drive adoption• Worst practices• Q&A, Resources, Closing
Today’s Session, in detail
The SharePoint Firehose
Long uptimes Business users perceive
value No complaints, no help
desk tickets, happy users Measurable ROI Speed to Market
Enablers/Indicators
• Speed to market• Over-governance• Maintenance• No/bad sponsorship• Redundancy of content• Too many documents• "Field of dreams"
mentality
Roadblocks to Adoption
Adoption tools and techniques
• Lunch/Catering Application• Dynamic, Targeted Content on Home Page• Birthday List• Today @ACME / Meeting Room Central
Unique applications and solutions
• Lunch and Learn• Formal Training – Internal – External site
• Product vs Solution
Training
• Branding/Naming– First rule of SharePoint – don’t call it SharePoint!
• E.g., Nebula• Cramerville• Shmoogle• BaseCamp
• Segmentation
Marketing
• Survey • Administrative Tools• Feedback mechanism
prominent on the front page
• Visible and available super-users or support staff
Assessment
• Departmental Approach• Steering Committee
(Cross-Functional)• Move Fast– Quick early successes
count more– Drive fast, take chances!
Project Design
• SharePoint for SharePoint• Prepare Support Teams• Self Service
Support/Communities• Team Leaders
Support/Decentralized• Tech Sheets – Quick one page
tips or FAQs
Support
• “Big event” – Usually a breakfast– Sometimes a lunch– Rarely an evening happy
hour
• Gift bags/materials– Training– Contests and prizes, often
with a scavenger hunt– Public awards– Giveaways – branded
items with tips and helpful information
• Resources: “I Use SharePoint”
Launch Events
Theory Y• SLAs• Chargeback
incentives• Viral
Communications• Social
Communities • Badges
Miscellaneous MotivationsTheory X• Home Page Lockin• Mandates• “Burn the Boats”
• 5 things to do after 3 months in production– Usage/Search logs– MySite self-population– Content growth trends– Repeat rollout training– Re-evaluate roadmap
“Accessory After the Fact”
Three things to never allow in your SharePoint rollout…
Worst Practices!
Three things to never allow in your SharePoint deployment
aka
“How to squash adoption in three easy steps”
No. No, no, no.
Import file shares as-is
Introduce 100s of content types…
Deployment plan? Outlook…
• Multigenerational• Multinational• Multi-platform
Closing thoughts – Know Your Audience
• From Microsoft:– SharePoint Adoption tools: http://
sharepoint.microsoft.com/iusesharepoint/landing.aspx • From Others
– SharePoint Maturity Model (SPMaturity.com) – Noon, CN114– Susan Hanley (susanhanley.com) – great presentation on this yesterday
• From Chris– SPSTCDC : SharePoint Business Intelligence 11:30M CT207– SPSTCDC: Managed Metadata and Taxonomies 3:00pm CN117– New Jersey SharePoint User Group September 14 (Business Intelligence)– SharePoint Saturday NH – September 24, 2011 (Business Intelligence)– KMWorld DC October 2011 (IT)
• From KMA (www.kma-llc.net)– Blogs, presentations, news, and events– Monthly webinars
Resources - General
• Questions?• Evaluations• Contact Us• Prizes! Follow @kmallc
for the code word!
Chris McNulty Mike GilronanE-mail: [email protected] E-mail: [email protected]: http://blogs.kma-llc.net/microknowledge
Blog: http://kmamikegil-blog.kma-llc.net/
Twitter: cmcnulty2000 Twitter: mikegilLinkedIn: http://www.linkedin.com/in/cmcnulty
LinkedIn: http://www.linkedin.com/in/mikegil
Online Evaluationhttp://app.fluidsurveys.com/s/spstc2011-Sat-S1A-101
Thank you!
Welcome to SharePoint Saturday—The Conference
Thanks to Our Other Sponsors!Thanks to our Sponsors
• “Two faces” flickr photo from heyjoewhereyougoinwiththatguninyourhand used via Creative Commons license: http://www.flickr.com/photos/heyjoewhereyougoingwiththatguninyourhand/129124058/sizes/l/in/photostream/
• “Hose contest splashes” flickr photo from DrewbieDoo used via Creative Commons license: http://www.flickr.com/photos/drewbiedoo/538051654/sizes/l/in/photostream/
• “x y” flickr photo from Jean Hambourg used via Creative Commons license: http://www.flickr.com/photos/jihef/10453062/sizes/z/in/photostream/
• Fight Club poster ©EnderTheThird at DeviantArt• Mother of Navy Seal Michael Murphy (christening ship) flickr photo
from US Navy Images via Creative Commons license: http://www.flickr.com/photos/usnavy/5710217589/sizes/o/in/photostream/
Photo Credits
