How to becomea Yammer Power user,

in less than 1 hour

#SPSJEBenoit Jester &

Patrick Guimonet

@spasipe

@patricg

Who are we?

Benoît JesterSharePoint MVP

TechNet Wiki, Forums, Translator

http://spasipe.wordpress.com

@spasipe

Patrick GuimonetSharePoint MVP

Abalon http://www.abalon.fr

http://yos365.wordpress.com

@patricg

yOS addicts !

Enterprise Social: Work like a network

http://vimeo.com/87903931

Agenda, first version

1

Connector join

3

Networks

and groups

5Publish

New

content

4

Interact with

Content and

People

Go further

8Expand usage

by scenarios

9Master

your profile

2Choose the interfacelanguage

Go Yammer

Enterprise

7Master

Search

6 Engage10

50%of work requires network contribution

4 out of 5employees are ineffective at collaboration

20-25% Potential improvement possible in knowledge worker productivity

Agenda, 2nd version

Connect Content

PeopleEngage

Connect

Connect

Connect on http://www.yammer.com/

Supported browsers :

IE 8 and above

For others, latest version

or Join

Go mobile

https:/devices.yammer.com/

https://www.yammer.com/logout_landing

Change Interface Language

30 languages available Bottom, right

Live translation of content

Know how to go back to your Home network

Bottom, left or Top, right

Then choose the first one

What is your home network ? ◦ This is the private and secure collaboration space of

your company.

◦ Only employees with verified corporate email addresses can join the Home Network and access its content and users.

◦ But Admins can invite external users as guests to the Internal Network

External network #3

External network #2

External network #1

How Yammer spaces are organized ?

Create a new networkCreate Group

Create

Group

Create

Group

Create

Group

Create groups

Top, left or right

View groups

How to find groups

Search!

Groups” under your profile (1)

“Browse Groups” in the left navigation bar (2)

“… > Groups” on the top menu bar

Actions

Create a group

Filter group by type

Search

Join a group

Create external networks

If created from your home network

Content

Content

View conversations

ALL Yammer content (files, notes, …) is contained in a group

Public or private

Default “All Company” or “All Network” group

Choose which content you want to see

Top : Relevant (based on an algorithm)

All : All conversations

Following : People, groups or topics you’re following

The number of unread items is displayed (1)Don’t forget to save your feed selections! (2)

Tip - Hide a conversation

You can easily hide a conversation

The message with reappear if

◦ You’re mentioned

◦ Someone replies

Inbox Contains

Announcements

Mentions (@)

Private messages

Conversations (Joined or followed)

Categorized (Unread/Read messages)

Features

Search a message

Create message

Mark as unread

Stop following in Inbox

Publish new content

You can

◦ Publish an update

◦ Publish a poll

◦ Praise someone

◦ Make an annoucement (if you created the group)

Goes to Inbox of every group member

Publish new content (2) Search before posting! Select the appropriate group

Homepage = “All Network / group”

Add properties #hashtag People to notify Topics Files

Add attachment (from your computer / from Yammer)

You can share with someone not belonging to a private group

Tip : View group type easily

The submit button depends on the group type

Public

Private

Private with coworker

Hover the “in reply to” link to see the parent reply

Four type of contents

Modify content

Default features (1) Like Reply Share (group or PM) (Translate)

“More” features (2) Follow in Inbox View conversation (Full page) Add or edit Topics Bookmark (accessible via your profile) Email Me Delete This can cause orphan replies

Search feature

Best Practices

Search before posting

Search before creating a group

Features

Search on title/name, not on content!

Search on profile properties

Results categorized by type (2)

Access to full results list (1)

Search – Full results listAccess to full results list

“See more search results” link

“Enter” key

Features Search on content!

Results categorized by type (1)

Search term highlighted (2)

Advanced search (3)

Search – TopicsFeatures Results categorized

by type (1) Follow the topic (2) Rename the topic (3)

Engage

Engage your colleagues

Quick Launch

◦ Guide to Creating a Yammer Help Group

◦ New User Checklist

◦ Ready, Set, Go! Guide

◦ Create another group, called the Yammer Ideas Group

◦ This can be as simple as emailing your coworkers

◦ a YamJam? It’s a 30-60 minute, live Q&A session hosted on Yammer about any topic

Comprehensive Launch

◦ Strategic Plan Template

◦ Guide to Network Roles

Network roles

A launch team typically has the following important roles: Project Manager. Oversees launch

execution. Community Manager. Helps with

launch execution and manages day-to-day network activity after launch.

Executive Sponsor. Communicates the high-level vision and values of Yammer to the company.

Power Users. Help train users and manage objection handling.

IT Specialist. Oversees all technical aspects of the rollout, including integrations

https://about.yammer.com/success/wp-

content/uploads/sites/13/Guide-to-Network-

Roles_en_US.pdf

Organize a YamJam

Aka a live event on Yammer

1. Determine the audience

2. Select a #Topic

3. Ask a leader to participate

4. Pick a date and time that works for the audience

5. Market it to a wide audience

6. Rehearse with key people involved

7. Make it happen

Expand usage by exploring enterprise social scenarios

Explore enterprise social scenarios with Yammer and other Microsoft products

Expand Usage (2)

Typical use cases

Yammer for Onboarding Yammer for project management

The Official Yammer Use Case Catalog

General◦ Competitive Intelligence◦ Events◦ Identifying expertise◦ Partner Engagement◦ Project Management

Corporate Communications◦ Strategic Communication

Human Resources◦ Onboarding new employees ◦ Employee engagement◦ Learning and Development

Information Technology◦ IT Support

Marketing ◦ Manage Internal & External PR

Efforts

Operations◦ Communicate in Time of Crisis◦ Mergers & Acquisitions

Sales & Customer Service◦ Improve Customer Service ◦ Manage Sales & Customer

Relationships

Grow Your Network

Guide to Measuring Business Value

◦ Measure Success Qualitative Approach

Quantitative Approach

Guide to Showcasing Your Network

Guide to Events

From Mailbox to Yammer and back

http://yos365.wordpress.com/2014/09/15/yammer-from-mailbox-to-yammer-and-back/

Follow updates in your mailbox

To update you email settings, go to « Edit profile » and then « notifications » :

Publish to Yammer by e-mail

Each Yammer group has its own email

The email is posted as a message in the group

Email chain is included as PDF attachment (1)

Stored in the group files

Publish to Yammer by e-mail (external users)

Include an email address in a reply, even for a user not on Yammer!

The external user can reply by email (without signing on Yammer)

The user mail address must match the network

Tip : Hide email signature

Add “--” before your signature to prevent it from posting

Doesn’t work for images Choose the white color to prevent it from appearing

on the conversation

Go Yammer Enterprise

Dashboard (1)

Dashboard (2)

People

Interact with People Praise people

One or more person Choose an icon Add topics

Access to people list Top bar “… >People” Search!

Actions Follow / Unfollow View profile (Infos, activities, following, …) Send Message

Org Chart

Organizational chart

Feature enabled by a network administrator

Add Manager / Colleague / …

Available via your profile

Edit your profile

All fields are searchable!

Click on your name then on “Edit profile”

Or “…” then “Edit profile”

Edit your profile (2)Add more information about yourself

Contact

Work and education

TIP : Use #yam in Twitter to post your tweet to Yammer

Edit your profile (3)

Use the left navigation bar to access more options

• Password

• Networks

• Account Activity

• My Applications

• Notifications

• Preferences

Edit your profile (4)

2 settings you have to know!

• Notifications

• Preferences

Instant messaging in Yammer Start online conversation immediately

Search for people (1)

Add people (with access to full conversation history) (2)

Use emoticons (Reference)

Options

Enable / Disable sounds

Display / Hide messages (Messages redirected in user’s Inbox)

Instant messaging in Yammer (2) “Like” any paragraph

The conversation becomes a private message, synchronized with the chat window

NotesUse notes to collaborate!

Notes are created inside groups

Co-authoring

Invite people to work on your note

Changes are highlighted in real-time

Related content (File / Note / Link)

Automatic if linked inside the note

No lost content (drafts are auto-saved!)

Mark this note as official to avoid changes

Network admin

Group admin

Notes – Start conversation

Start a conversation / poll or Praise someone on a note

The note will be automatically attached

Add tags, notify people …

Remember, the note has been created inside a group!

PDF Files

Text in PDFs uploaded to Yammer is searchable

Comments on a PDF are saved as annotations in the downloaded file

Go further with Yammer

Yammer shortcuts Type “?” to open the shortcuts popup

Tips Display an “Out of Office” message by adding (OOO mm/dd/yyyy) in your

last name iPhone images need to be taken vertically w/ home button on bottom or

horizontally w/ home button on the right Type “?” to see all available shortcuts Mention people with a “@” or by typing the first letter in upper case You can bookmark and hide conversations Hide your email signature by adding “--” before your signature Change the behavior of the “enter” key in your profile settings Use #yam in Twitter to post your tweet to Yammer (if linked in your

profile) Reply with a hashtag to add a topic Text in PDFs uploaded to Yammer is searchable When coworkers leave comments on a PDF in Yammer, they are saved as

annotations in the downloaded file There's a "Top" button to avoid you to scroll to the top

Group Admin :◦ When you create a group

◦ You can configure options for the group

◦ Group Admin can delete messages posted into a group

Become Group Admin…

Become Network or Verified Admin…

Demystifying Yammer Permissions and Roles

Admin Access Privileges in Yammer Admin Guide

Understand users and Security in Yammer

At the heart of Yammer : the user

Always connected to its internal network (ex. abalon.fr)

Member of external networks

4 states

User Read an publish messages

Group Admin

Can delete items in group

Network

AdminA few more capabilities

Give all administration capabilities

Data export

Give access to private groups

Verified Admin

Yammer enterpriserequired

Yammer Site Status

http://status.yammer.com/

Keep up to date on upcoming new features

… by viewing Yammer External Release Schedule. https://about.yammer.com/success/engage/grow-your-network/release-schedule/

Synchronize your users from on-premises AD to Yammer

http://technet.microsoft.com/en-us/library/dn457819(v=office.15).aspx

You have multiple business units with different email domains By default, your Yammer

network can only be accessed by employees whose email addresses match the domain used to name the network

But you can invite external users to all your networks (home and external)

With help of Yammer support, you can merge networks

Yammer Enterprise activation process

Official documentation

Why Activate? Admin Tools. Network Level Apps and

Integrations. Services & Support.

More details :

Cheat Sheet

http://www.xelleration.com/Blogs/Documents/Yammer

%20Cheat%20Sheet%20Letter.pdf

http://abalon.fr/blog/aide-mmoire-yammer-en-franais/

Thank You!

Raffle Prizes at 16:00

1st #SharePint in the Hotel Bar sponsored by Cloudshare 16:30