SplunkLive New York 2011: ADP

New York City October 27, 2011

Copyright © 2011, Splunk Inc. New York, October 27, 2011

Jigesh Saheba Enterprise Architect ADP, Inc.


About Me

3

!   Architect for ADP Mobile !  Member of Enterprise Architecture team !  Member of ADP CTO Council !   10 years with ADP !   20 years of industry experience


About ADP

4

!   One of the world's largest providers of business outsourcing soluPons to employers and vehicle dealerships

!   FORTUNE 500 company !   60 years of industry experience !   $10 billion in revenues !   Approximately 570,000 clients !   Pays 1-‐in-‐6 U.S. employees


The Project -‐ ADP Mobile

5

•  Engage, connect and empower employees anyPme, anywhere

•  “A Single App for All of That” Important HR, benefits, and payroll informaPon at employee fingerPps 24x7x365

•  Clean, simple and intuiPve interface •  User experience is paramount •  “Always On” High availability, reliability and performance


Technology & Architecture

6

!   One ADP IniPaPve – seamless integraPon of mulPple backend systems

!   Heterogeneous technology landscape !   Complex distributed architecture !   InnovaPve caching strategy to improve efficiency, performance and reliability

ADP Mobile

Payroll

Benefits

Time & Labor

RePrement Talent Mgmt.

Workforce Mgmt.

Content Mgmt.


The Challenge – OperaPonal Visibility

7

!   Visibility across the landscape (breadth) !   Visibility to detect issues at individual component level (depth) !   MulPple log files !   Structured and unstructured data !   “Black-‐Box” monitoring not enough !   TradiPonal monitoring tools not enough !   TransacPon traceability across components !   ProacPve fault detecPon and escalaPon !   In-‐depth troubleshooPng tool in hands of support personnel !   Collect “acPonable intelligence” !   Collect and report on business metrics


Environment Overview

8

!   Apps –  Splunk for ADP Mobile (custom, self-‐developed) –  *nix –  Web Intelligence (trial)

!   Data sources –  Log files (web, applicaPon and component) –  Databases –  Custom scripts

!   Deployment Infrastructure –  HA configuraPon (mulPple indexers, search heads with load balancer) –  Discrete high-‐performance, high-‐capacity servers –  High performance disk (RAID 10 configuraPon)


Why Splunk?

9

!   Easy to setup – up and running in 1 month !   Easy to use – used by technical and non-‐technical users !   Collect, search, report and act on informaPon in real-‐Pme !   Easily collect and parse a large amount of logs and find relevant events !   Visibility at breadth and depth !   AutomaPc fault detecPon and escalaPon !   AcPonable intelligence – product usage and trends, devices and device characterisPcs, uPlizaPon and capacity monitoring and etc.

… And For a Few More Reasons …à


“If It’s There, Splunk Can Pull It”

10

OperaPons • ApplicaPon/API performance • SW component monitoring • Hardware capacity monitoring (CPU, memory, disk, network and etc.)

• CorrelaPon of hardware uPlizaPon with usage paoerns

• Email alerts

Support • TransacPon traceability • Issue detecPon and resoluPon

• Event search • NetCool integraPon

Product • AdopPon rate • Usage paoerns and trends • User/device locaPons • Usage by funcPon • Top clients • Top devices • Device characterisPcs • Management dashboards and reports

• Client dashboard

Not a day goes by without my boss saying: “It would be nice to see this through Splunk."


Everyday Tool Across the Company

“We are able to iden>fy and solve problems in minutes.”

Management

• AdopPon rate • Usage paoerns

• Availability stats

•  Performance stats

Product Managers

• Usage paoerns

• User preferences

•  Feature usage •  Client dashboards

• What’s hot and what’s not

Support

• Quickly find what's wrong when Pcket comes in

•  Reduced Pme to resolve Pckets, boosPng customer saPsfacPon

Development

•  TransacPon traceability

• View log files without geqng on server

• ApplicaPon and API tesPng

OperaPons

• Monitoring hardware and sorware availability and performance

• Hardware uPlizaPon tracking and capacity planning


Dashboards !   Product adopPon trend !   Users and clients !   Session and page views !   Usage paoerns !   Mobile devices !   ApplicaPon performance !   API responses !   Hardware uPlizaPon !   Hardware capacity !   Cache usage metrics !   Client dashboard


More To Come

13

!   Splunk for Web Intelligence app !   Summary indexing is great for trending reports !   Pull Gomez data into Splunk !   Learn even more about our customers and what they are using

“Splunk is indispensable. Splunk is giving us opera>onal insight like never before.”


Thank You

Jigesh Saheba Enterprise Architect ADP, Inc.