Speed Up Your Business Focused Cloud Journey With NGA Cloud Accelerators

Copyright NGA Human Resources. All rights reserved.

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Speed Up your Business-Focused Cloud Journey with

NGA Cloud Accelerators

1

The business value of extensions built on the Hana Cloud

Platform for Successfactors

Eduard Kaussner, VP Business Development ISV Ecosystem EMEA/MEE

April 21, 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3

S/4 HANA and SAP HANA Cloud Platform are THE Enablers

for Simplification and Innovation in the Digital Era

Run Simple on a

SOLID CORE

AGILE INNOVATION

on SAP HANA Cloud Platform

Enabled

ECO-SYSTEM

SAP HANA Cloud Platform

Business Network

SAP PartnerEdge for Application Development 300+ partners developing on HCP x00’s partner HCP apps in SAP HANA AppCenter

4 © 2016 SAP SE or an SAP affiliate company. All rights reserved.

Digital Enterprise Platform


You Can with SAP HANA Cloud Platform

Empower

the Line of

Business

Connect Your

Enterprise to the

Digital Economy

Deliver Open,

Agile, Flexible

Apps

Personalize S/4

HANA for New

Business Needs


MORE DETAILS

hcp.sap.com

What Capabilities are in the Platform?

Everything you need to Extend, Integrate, and Build

http://hcp.sap.com/capabilities.html


SAP’s Cloud Application Extensions Strategy for Partners

SAP HANA Cloud Platform is the center piece of

SAP‟s application extension strategy in the cloud

SAP is dedicated to build, enable and nurture a

rich application ecosystem on the SAP HANA

Cloud Platform


SAP HANA Cloud Platform: Proven. Reliable. Affordable.


SuccessFactors HCM Suite + HCP Extensions for SuccessFactors

Extend


SAP & NGA for HCP: Partnering with an HR Leader

• Strong Partnership between SAP & NGA since years

• Deep integration of core teams and executives to align roadmap and

strategy

• Co-innovation to develop suite of HCP Apps for SuccessFactors

• Close collaboration during go live to ensure successful customer

projects


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NGA Innovations in Cloud Innovative Cloud-Based Mobile-Enabled HR Apps

11


NGA Enterprise Offerings

HR & Payroll Outsourcing BPO & BPaaS

Digital HR OnPremise & Cloud

• Planning & Roadmap

• Employee Centric Design

• Implementation &

Integration

• Change management

• Continuous Improvement

• Configuration

Management

• Integration Management

• Security Management

• Reporting Management

• Release Management

• Payroll Provisioning

• Payroll Processing

• Managed Payroll

Services

• Workforce

Administration & Data

Management Services

• Comprehensive

Services


NGA & SuccessFactors

13

SAP BPO

partner since

1994

SuccessFactors

BPO

partner since

2012

Certified Cloud

Consultants

175+

Successful

Cloud

Implementations

300+

Proven track

record in

49 countries

6m+ employees served on NGA-

installed HR systems

Over 150 HR BPO customers

Working with

8,500 employees in 35 countries

1,000+ HR system implementations

523m £ 835m $ FY2013 revenue

145+

Providing HR &

Payroll services in

8 HR

platforms

on which

NGA can

deliver HR

services 25 1 out of 5 of Fortune 500 companies

countries

languages

spoken in our

HR service

delivery centers


Analyst Recognition in SuccessFactors Area

14

SuccessFactors Services: design, build, test, maintain, run

HfS Research BluePrint Report for SuccessFactors Services, 2016

Copyright NGA Human Resources. All rights reserved. 15

Next Generation Workforce


A Selection of Recent Disruptions in HR Marketplace

• Consumerized HR technology: think employee

tools with human centered design, not HR

tools

• The “appification” of everything: mobile apps

as a new HR platform

• New software categories: collaboration, agility,

feedback, engagement, and culture

management

• Increased focus on digital workplace strategy

to company's target state capability model

• HR as a Service

• Lower operational cost

16


Innovations @ NGA Human Resources

17

• NGA has deep expertise and skill in creating and driving

innovation around SAP Intellectual Property (IP). We have

demonstrated this with HR Accelerators that enable faster, more

secure and more efficient deployment of SAP HCM.

• Today NGA has worked directly with SAP product development

teams to create our first set of Cloud Accelerators, launched in

October 2015.

• NGA Cloud Accelerators are designed to be robust, withstand

SAP release cycles, and effectively integrate a variety of data

sources, including core HR systems, case management solutions,

and payroll.

• We focus on functionality that makes it simple to engage with

workforce :

•Extends self-service with a mobile user experience

•Innovate in cloud world with creative mashups of processes and

applications

•Seize the white space


What are NGA HR Cloud Accelerators?

• They are NGA mobile-enabled apps, designed to

fill out white space in SAP HCM and SuccessFactors

solutions

• They are NGA‟s innovation in HR marketplace, built

on the ground of decades of experience in HR

consulting & HR technology. This unique HR

knowledge allow us to detect and anticipate

widespread customers‟ HR needs

• They are developed on SAP Hana Cloud Platform

• They are based on SAP FIORI UX design patterns

18


HR Cloud Accelerators

NGA’s HR Cloud Accelerators is a set of tools to help clients deploy and integrate cloud HR more quickly . They simplify the implementation,

configuration and integration of Employee Central, SuccessFactors’ next-generation core HR system

19

HR

Clo

ud

Ac

ce

ler

ato

rs

HR Request Central

Enabling instant access to HR request & workflow status

Case Management Central

Integrated view in HRIS on your HR tickets

Employee Central Fast Track

Roadmap to an efficient deployment of Employee Central


Easily Accessible Innovation

20

• NGA Cloud Accelerators are available on SAP Store and SAP App Store

• SAP App Centre Home page- Link

• SAP Store - Link

http://www.sapappcenter.com/p/2244

https://store.sap.com/sap/cp/ui/resources/store/html/SolutionDetails.html?pid=0000014320&catID=&pcntry=US&sap-language=EN&_cp_id=id-1453138335990-0


Business Challenges – HR Tickets Management

21

How can I structure

the communication

between the

employee and the

HR Service Center?

How can I give

employees an

instant view on the

ticket status?

How can I enforce

Employee Central

as the unique

portal for all HR

related activities ?

How can I reduce

phone calls and

mails to the HR

Service Center?


Case Management Central

22

Case Management Central – a unified employee inbox -

integrates in a single tile, core HR functionality with HR case

management tools, enabling end-to-end visibility of HR tickets and

case history, as well as collaboration to accelerate case

resolution.

HR Cloud Accelerator and add-on to


Solution Features

23

Supporting all HR processes for

employees, managers & HR partners

• Supporting all HR processes

activated in your HRIS

• Able to create and track your tickets

with self-service (unified employee

inbox)

• Documents can be easily attached

to the ticket and logged

• Instant employee view of tickets and

easy accessible in a few clicks

Designed for desktop, mobile and

tablet

• Cloud-based app

• Multilingual interface

• Supporting Android, iOS, Windows

• Runs with a modern browser

(Chrome, Firefox, Internet Explorer,

etc)

• Launch in Employee Central via tile

Optimized HR Shared Service Center

interaction

• Self-service tool, fast creation and

tracking of tickets

• Full overview of „My HR Tickets‟

Compatible with SuccessFactors

Employee Central

• State-of-the-art SAP Hana Cloud

Platform in SAP data centers

• Supporting SuccessFactors

Employee Central

• Adding a „My HR Tickets‟ tile to

SuccessFactors Employee Central


Business Challenges – HR Workflows

24

How can I reduce

the # of call in my

HR Service

Center?

How do I free up

resources for more

strategic HR

tasks?

How do I

consolidate

workflows in

heterogenous HR

Landscape and

enable a unified

Inbox.

How do I enable

employee

collaboration and

engagement.


HR Request Central

25

HR Request Central gives employees direct visibility into the

status of their HR requests & workflows. It provides a better

employee experience and removes the need to check for workflow

status updates with the HR Service Center.

HR Cloud Accelerator and add-on to


Solution Features

26

Supporting all HR processes for

employees, managers & HR partners

• Supporting all HR processes

activated in your HRIS

• Able to track requests

• Raised About Me (employees)

• Raised By me (employees)

• For My Team (manager)

• For My Team (HR partner)

Designed for desktop, mobile and

tablet

• Cloud-based app

• Multilingual interface

• Supporting Android, iOS, Windows

• Runs with a modern browser

(Chrome, Firefox, Internet Explorer,

etc)

• Ability to launch in Employee Central

via tile

Optimized HR Service Center

interaction

• Self-service tool

• Up to 60% less calls

• Efficient completion of HR requests

by analysing the trail of the process

and potential bottlenecks

• Logged interactions and approvals,

accessible in a few clicks

Compatible with SAP HCM &

SuccessFactors

• State-of-the-art SAP Hana Cloud

Platform in SAP data centers

• Supporting SAP OnPremise and

SuccessFactors Cloud technology

• Gateway and Cloud connector for

SAP OnPremise included


The Business Case for Cloud Accelerators Monetary

• Fewer HR service agents

• Reduced call volumes and queries (70-80% data from a

customer)

• Rationalized HR Service Centre costs

• ROI: accelerated adoption of Employee Central and other

cloud applications

• Legally compliant: structured communication between

employees and HR

• All the advantages of cloud: no new hardware, support

teams required

27


The Business Case for Cloud Accelerators User Experience

• Responsive design

• Works on phones, tablets and desktops

• Improved employee experience and engagement

• Application managed on state-of-art SAP

datacentres: reliable, scalable and secure.

28


Global Banking

Leader

Customer Case

• Customers’ HR challenge:

High volumes of HR tickets and complex workflows

tracking

• Scope:

Deployment of NGA Cloud Accelerators, integrated

with core HR systems

• Technology:

HTML5, REST Services, SAP HANA Cloud Platform

• Customers’ Benefits:

• 60-70% reduction in call volumes and paperwork.

• Increased Employee Engagement by “appification”

• Establish collaboration mindset

• Rationalized Service Centers with less dependency on

time zones.

29


Lessons Learnt

1. Cloud HR is not strict “fit-to-standard”

2. SAP Hana Cloud Platform help you go beyond

the standard, enabling the design of

personalized extensions, focused on your

business

3. A worldwide HR leader, as NGA, can

anticipate your HR requirements and meet

your needs through the development of useful

Apps, able to fill out functional white spaces in

your standard solution

4. With NGA Cloud Accelerators you can speed

up and facilitate your move to Cloud HR, while

reducing complexity and cost of managing

your global workforce

LESSONS

LEARNED


NGA Resources Center

Monitor your HR Tickets with HR Request Central

Download the brochure:

http://resources.ngahr.com/hr-request-central

NGA Case Management Central: Seamlessy Integrate HR Cases & Tickets with Employee Central


http://resources.ngahr.com/case-management-central

Best Practice Processes And Accelerated Value with NGA’s EC Fast Track


http://resources.ngahr.com/employee-central-fast-track

Are you looking for more information?



















Contact Us

More questions? Contact us.

Eduard Kaussner - VP Business Development ISV Ecosystem EMEA/MEE, SAP Global

Channels & General Business

Contact me: [email protected]

Amit Soni - Global Head Cloud Technologies, Digital HR Services, NGA Human Resources

Contact me: [email protected]

mailto:[email protected]





Thank You

33

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