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Orange Business Services

Westcliff Hotel,

Johannesburg

16 May 2013

France Telecom Orange Group, one of the world’s leading telecommunications operators

providing mobile communication, internet and fixed line services 227 million customers

strong assets to rely on

172,000

employees

450,000 km of networks

in countriesmobile presence

35 €43.5bn revenues

2012 in countries and territories

Business services

220

on-year increase of 2.6% / +5.9 million additional customers

high quality networks

Orange vessel Léon Thevenin

investing for tomorrow

Africa coast submarine cables

extending broadband access

15R&D labs & technocentres

across 5 continents more than

5,000 marketing & design researchers

developers & specialists of 50 different nationalities

business activities

account for

30%of group revenues

innovation – at the heart of the Group’s strategy

1facilitate broader access to the Internet and telephone services 2

provide mobile payment services for everyone in Africa with Orange Money

3support small business & entrepreneur-ship in the countries where we do business 4

make a sustainable contribution to society

present throughout Africa

Orange in-country operator

Orange Business Services operations

no Orange presence

MauritiusLa reunion

Seychelles

Djibouti

Comoros

Burundi

Algeria

Angola

Benin

BurkinaFaso

Botswana

Cameroon

Cape Verde

Central African Republic

Chad

CongoRepublic Democratic of Congo

Egypt

Equatorial Guinea

Eritrea

Ethiopia

Gabon

Gambia

Ghana

Guinea

Guinea BissauIvory Coast

Kenya

Libyan Arab Jamahiriya

Madagascar

Malawi

MaliMauritania

Morocco

Mozambique

Namibia

Nigeria

Rwanda

Senegal

Sierra Leone

South Africa

Sudan

Tanzania

Tunisia

Uganda

Zambia

Zimbabwe

Togo

Niger

40 countriesBusiness VPN terrestrial coverage

17 countriesOrange countries with fixed/mobile/Internet

138 PoPs

6,000B2B customer sites

a responsible and local player in Africa

2,500 isolated villages in 6 African countries

equipped with a community phone

Orange Money

socially responsible

5.6 million customers

in 13 countries in Africa money transfers, payments and financial services

Orange Foundation 80,000mothers and children in Africahave access to care and telemedicine16,000 African girls have been enrolled into schools

Senegal - the Lions de laTerenga, National Football team

Niger - the official sponsor of the Nigerian Football Association

Cameroun – Lions Indomptables – national football team

Equatorial Guinea – Africa Cup of Nations

Botswana – Orange Youth Cup 10-13 yr olds

South Africa – Orange Africa Cup of Nations

Orange sponsors African football in 6 countries

See more at the dedicated website: www.StarAfrica.com

sponsor of Africa Cup Nations

football – the sport that Africa has made its own

Orange signed an 8 year sponsorship agreement with Confederation Africa Nations to sponsor flagship tournament

and sponsors tournaments

and teams in 6 countries

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Orange Business Services

the world’s leading business partner for integrated IT and communications

the France Telecom-Orange branch dedicated to B2B services and the world’s leading business partner for integrated IT and communications

for multinational corporations.

€ 7 billion euros

strong assets to rely on

in turnover in 2012more than

more than 21,000 employees dedicatedto business services in 166 countries and territories

clients3000

multinational

Orange Business Servicesa global leader

connectivity in 220 countriesfully image- and cloud-ready networkpeople on the ground in 166 countries

seamless connectivity managed end-to-end

5 major service centreswith 24/7 follow-the-sun customer

support in 30 languages

recognized in the industry

Frost & Sullivanleader Data Communications

Service Provider of the Year

Frost & Sullivanleader Data Communications

Service Provider of the Year

IDCleader African global services

market

IDCleader African global services

market

Gartner

leader Global, Pan European and Asia Pacific Network Service Providers

Gartner

leader Global, Pan European and Asia Pacific Network Service Providers

World Communication Awards2012 - three major wins Best Global OperatorBest Cloud ServiceUser’s Choice

delivering IT and communication services

infrastructure management and control

newworkspace

communication enabled

applications

360°customer

relationship

secured infrastructure

our strategy and market position

core services | mature markets

connected services

connected services cloud computing

unified communications customer contact machine-to-machine

networks high speed Mobility video-conferencing

networks high speed Mobility video-conferencing

high growth markets high growth markets

help our customers go into emerging markets

help companies from emerging markets go global

innovate with smart cities, e-Health, e-Government

unrivalled global presence

Latin America

Russia

Middle East and Africa

Asia Pacific

600+ Orange people

presence in 31 countries

120+ network POPs

major service center in Brazil

strong delivery and supply chain

1,000+ Orange people

presence in 39 cities

450+ network POPs

major service center in Moscow

only international operator with long distance licence

1,750+ Orange people

presence in 40 countries

130+ network POPs

major service centers in Egypt and Mauritius

only service provider with strength across the entire region

3,000+ Orange people

presence in 40 countries

150+ network POPs

help desk for Mandarin language

major service center in India

licensed equipment reseller in China

only total communications integrator in India

Orange Business Services

in the Middle East and Africa

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trends in the African market

geographySouth Africa remains the biggest business location in Africa

72% of top African companies are here

It has 70% of the ICT addressable market

sophistication

e-govt services developing

clients demanding increasingly sophisticated services

growthcountries – Ghana, Nigeria

verticals – banking, manufacturing, energy

African companies becoming regional and global

challenges for companies and providers

sheer size of the region

reliability of power

terrestrial solutions are limited

patchwork of providers service

long lead times local delivery

fragmented standards

levels

addressing those challenges

we’ve been here since 1949

the only strong geographical player with the network assets to deliver connectivity and IT services

72% of them working with top MNCs

are our customers

more than

in all vertical sectors mining | oil and gas | finance | govt

8 sales offices

2,000 employees

simple interpersonal

communication and collaboration

effective customer

contact

communicationenabled vertical apps

excellence in customer experience

best-in class, secure connectivity

with outstanding quality of service

secured IT infrastructure

healt

h

transp

ort

finance

our solutions portfolio is the same across all regions and applies to Africa

awards and recognitionMiddle East & Africa

the strong partnerships and extensive coverage of Orange Business Services across the region will help it to maintain a competitive position in the market as it expands its customer base

Source: Omar Saleem – IDC, “Orange Business Services Targets Strong Growth in the Middle East and Africa with New Affiliate Partnerships ”, March 2013

“ “Orange Business Services has strong brand recall in Africa […] coupled with its strong services portfolio, this puts Orange Business Services in a unique position to engage customers in addressing their strategic requirements and collaborating with them in a long-term partnership

““

23 France Telecom Group restricted

Technocenter team dedicated to emerging markets in Amman

Orange Labs in Cairo, R&D for tomorrow products & services

Orange Money Skills Center in Bamako major Customer Service

Centers in Cairo and in Mauritius

we innovate in Africa for African markets

e-health, m-payment, M2M, mobile TV…

solar-powered mobile base stations in Africa

key customers in Africa

Ecobank chose Orange MPLS network to support a growing world class pan-African bank

rapid growth – markets served doubled in just 5 years

patchwork network with poor availability and reliability

reduce costs, increase reach

enhance customer satisfaction

ambition to build a world class pan-African bank

fully managed MPLS network – 16 BVPN sites & 17 VSAT sites

Professional Services Project Management

increased network flexibility, security & scalability

improved customer service

lower costs supports Business

Continuity infrastructure

foundation for future growth, applications and services

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1an established world leader 2 3with a

long history in Africa

4with the right network assets and geographical reach

5making big investments in Africa

and local understanding

Orange Business Services

thank you