SoftServe

Overview

Quick Facts

Established in 1993

2500 + employees; 2500 + successful projects

Microsoft Gold Certified Partner

Microsoft Partner of the Year for 2008, 2009, 2010, 2012, 2013

2013- Microsoft Partner of the Year “Application Lifecycle Managements” for “SALMA” product

2012 - Microsoft Partner of the Year “Best solution in business analysis, data base and

business-critical systems”

Best Employer 2010 and 2011 in Ukraine by Hewitt Associates

“Top 10 to Watch in Emerging European Markets” 2008, 2009, 2010, 2011 (Global Services 100)

Among Top 10 Leaders in IT Outsourcing Industry in Central and Eastern Europe by “Black Book of Outsourcing“

Cofounder of IT Ukraine Association

Honorary member of American Chamber of Commerce and European Business Association

First IT Company in Ukraine which opened own SoftServe University to offer education using SoftServe ІТ Academy and

Microsoft IT Academy programs

SoftServe Earned Competencies

Microsoft and Oracle

• Gold Application Development • Gold Application Lifecycle Management • Gold Application Integration • Gold Data Platform • Gold Mobility • Gold Midmarket Solution Provider • Gold OEM • Silver Business Intelligence • Silver Collaboration and Content • Silver Identity and Access • Silver Server Platform

• Java Platform - Enterprise Edition • Java Platform - Standard Edition

Certificates

Certified:

ISO9001:2000

CMMI Level 3

In Progress:

ISO 27001

Strong Technology Partners

Representative Clients

Clients Locator

Worldwide

Europe

SoftServe Locations

SoftServe Growth

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1160

1610

2140

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1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

SoftServe Capacity

• Business Analytics – 60+ • Project Managers – 70+ (PMP/CSM) • Software Engineers – 1600+

• .NET – 25% • C++ - 12% • Java – 26% • RDBMS – 13% • Other technologies – 24%

• Quality Control Engineers – 350+ • Manual QC – 85% • Automation QC – 15%

• Technical Communicators – 30+

How We Work

CENTERS OF EXCELLENCE

DELIVERY

PMO QMO

SERVICES AND SPECIALISTS

Project Team

IT

BUSINESS NEEDS

CLIENT SOLUTION

CONSULTING

ET

SBUM

VPD

BAO

SDO

R&D AG

BIZDEV

SoftServe

Enterprise Architecture Method:

multiple entry points lead to strategic partnership

“Mobility Value Map” as example “Enterprise

Architecture Method”

Enterprise Analysis

Enterprise Analysis

• Capturing the necessary view of the business area

• Investigating client’s business specifics

• Investigating the client needs and existing solutions in the business area

Project Business Analysis

• Organizational environment/glossary

• Stakeholders analysis

• Determining expected deliverables at a high level in terms of products and services

• Initial System Architecture description

• Conducting feasibility studies

Requirements Elaboration

• Stakeholders requirements

• Analyzing and documenting requirements

• Validating and verifying requirements

• Communicating requirements

Evaluation/ Improvement

• Managing requirements changes

• Traceability

• Reviewing technical design deliverables

• Helping to build usability

• Monitoring product development and introducing optimization changes

Solution Assessment & Acceptance

• Transition requirements

• Supporting QA activities

• Conducting internal acceptance and assisting in UAT

• Trainings on product/user guides

• Conducting post implementation assessment

SoftServe Services

▪ ALM and strategic consulting

▪ Information solutions and system support

▪ Cloud/SaaS Solutions

▪ Mobile Software Solutions

▪ SDLC Solutions

▪ System Integration

▪ Quality Assurance

Business Domains:

▪ Finance

▪ Telecommunication

▪ Retail

▪ Healthcare

▪ Education

Consulting Services

Project Management Office

PMO is the project management competence excellence

center and home for project managers.

It is functionally responsible for project management

personnel, processes and tools as well as Software

Development Life Cycles definitions.

The main functions of PMO include: Project Management competence development;

Project Managers training and certification;

Project Managers pool management;

Project Management processes definition and standardization;

SDLC’s definition, standardization and tailoring;

Projects metrics collecting and quantitative projects status

monitoring;

Project management tools standardization and usage unification;

Providing qualified PM's from the pool for transition/rotations and

new leads/prospects

Business Analysis Office

The mission of BAO is to develop and maintain the standards for the

practice of business analysis at SoftServe in order to provide efficient

and effective BA services for clients

and development teams.

Business analysis is the set of tasks,

knowledge, and techniques required to

identify business needs and determine

solutions to business problems.

Business analyst is the person who works

as a liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure, policies,

and operations of an organization, and to

recommend solutions that enable the organization

to achieve its goals.

BA Services:

Enterprise Analysis and BPM

Solution Requirements Development

Product Owner Service

Requirements Management

Research and Development Team Every two years desktop technologies change. Every six month web technologies change. Every three

month something emerges throughout the industry. R&D is in charge of evaluation and roll out of

emerging technologies at SoftServe.

Mainstream Application Services:

Assessment

Improvements

Design of scalability

Performance

Architecture

User experience (UX)

Usability

Maintainability

Primary Enterprise Services:

Assessment

Improvements

Design of enterprise architecture

SOA

ESB

BPM/BPEL

Legacy optimization

Enterprise application integration (EAI)

Consulting Services within new projects:

Feasibility study

Proof of concept

UX design

System Architecture Group

19 seasoned professionals

Serving more than 15 clients,

including:

Services:

Architecture Design

Architecture Assessment

Legacy Modernization

Technology Domains:

SaaS/Clouds

SOA/EAI

BI/DW/Big Data

Vertical Domains:

Healthcare

Education

Finance and Banking

Telecom

Retail

And more…

Engagement Team

The mission of Engagement team is to establish reliable engagement process for new

clients and successful start-up of new projects within Development.

Engagement Manager functions:

Performing Gap Analysis between Client and SoftServe:

people, process, tools in order to make sure that no gaps

will interfere with your successful outsourcing

Developing and reviewing strategies and plans

Reviewing status and monitoring the resolution

of issues

Mentoring individuals and assisting in hiring

Consulting on industry practices

Making sure the team integrates into Client

project methodology and corporate culture

SmartStartTM Overview

SmartStart is a set of processes and services performed at initial

stages of a project that ensures efficiency and a successful

collaboration between SoftServe and our clients.

Deliverable: Gap Analysis Report focused on

People

– Stakeholders and their expectations

– Communication Plan

Business Domain

Process

– Process Model Followed (SDLC, Requirements,

Measurements, Planning and Control, Scheduling, Estimate)

– Development Approach (Technology, Framework, Quality

Assurance)

– QA Approach (Methodology and Automation)

Tools

– Project support and Development tools

– Environments

Centers of Excellence

Software Development Office

SDO was created as part of an integrating consulting

center which takes care of all the company’s

developers regardless of what department they work in.

The main functions of SDO include: Assessing the current level of knowledge

and skills within a certain competence with a

view to promotion;

Assisting in promotion and acquisition

of new professional skills and knowledge;

Providing technical consultations on

issues related to work on current projects

or a specific task;

Ensuring a possibility for developers

to be involved in the launch of new and

existing projects;

Providing materials (including video and audio) required

for individual training and insight in the material already covered;

Preparing and conducting workshops and training sessions to

develop an insight into subjects related to software and advanced

technologies;

Creating an informal environment for communication and sharing of

experience gained through work in the IT industry;

Quality Management Office

The main goal of QM Office is organizing and conducting the

software quality assurance developed at SoftServe.

QA Engineers are engaged in product development

process at all project stages.

The main functions of QMO include: Developing special training system for QC

Ensuring QC experience exchange within

organization

Providing access to all the recourses and

experience in the quality assurance sphere acquired

during the time SoftServe has been in the software

industry

Assessing the current level of knowledge and

skills within a certain competence with a view

to promotion;

Assisting in promotion and acquisition of new

professional skills and knowledge;

Technical Publications Office

The purpose of Technical Publication Department is

to manage a software documentation intended for end

users. Technical writers produce quick tours and

tutorials, glossaries and process documentation, and

manuals and help systems that explain how to properly

use the product.

Technical Publications service package includes:

Technical Writing

Technical Editing

Localization

Consulting

IT Department Services Portfolio at Glance

Internet & Networking ▪ Network connectivity

▪ Remote access

▪ Access to clients networks

IT Resources for Employee Workplace

Help Desk

Business trip package

Print service

Automated Project Environments (Project Infrastructure) Automated Project Management

– Jira/Confluence/Fisheye/Crucible… – SSE tools – Project Metrics and Reports

Timesheet reporting Private Cloud

Collaboration and Communications Meeting rooms Web conferencing Audio conferencing Videoconferencing Portal/Wiki/CMS File exchange Telephony: Office /Toll-free /International Mobile gateway (Callgate) Messaging: Email, UC (Jabber, OCS)

Automated Financial Reporting

Automated Human Capital Management

Automated Sales/Customer Service

Business Process Improvement

Corporate-level Project

Infrastructure Tools

Corporate Virtualization Environment

VMware vSphere

Corporate Source Control systems

Subversion (SVN)

Corporate Bug Tracking system

Atlassian Jira Enterprise

Corporate Content Management System

Atlassian Confluence

Microsoft SharePoint

Corporate File Servers

Corporate FTP Server

Corporate Collaboration System

MegaMeeting

Microsoft Live Meeting

SoftServe Processes

Projects Engagement

Abiliton™ a unique approach to

software development based on

effective team operations of highly

qualified professionals, use of a

flexible development methodology

and advanced technologies

resulting in a quick and successful

creation of applications.

Abiliton™ People

SoftServe University

IT Academy Language

School Certification

Center

Training Management

Group

2012: 650 certification exams (150 SoftServe employees and 500 external candidates)

SoftServe University Mission

To build the corporate system of “professional knowledge management” and provide

a full range of professional training to SoftServe employees based on company’s

needs

SS University Goals

provide a full range of professional training services

provide the general coordination and knowledge accumulation

assess professional competency and skills

SS University Mission

SoftServe University Goals

IT Academy Goal

▪ To generate the flow of specialists of entry level due to training launched at a regular base

Language School Goal

▪ Help employees to develop the necessary English communication skills in order to perform their responsibilities on the required professional level

Training Management Group Goal

▪ Provide a full range of professional trainings to maintain motivated and skilled workforce and to fulfill the training needs of the organization

▪ Ensure the effective delivery and coordination of the Corporate Training process

Certification Center Goal

▪ Provide wide range of certifications that covers the spectrum of job roles within the IT industry and academic certification exams

Abiliton People ™

Competence Management

Knowledge(What?)

Skills(How?)

Attitude(Why?)

Standards Measurement Storage Development

Knowledge Model

Performance Model Performance Appraisal

Knowledge Evaluation

External Certification

Analytics

Self-Education

Seminars

Trainings

Coaching

New Assignment

Standard Qualification Levels

Qualification Levels*

PM Office

Project Coordinator

Project Manager

Senior Project Manager

Program Manager

BA Office

Requirements Manager

Business Analyst

Expert Business Analyst

SD Office

Junior Engineer

Intermediate Engineer

Senior Engineer

Technical Lead

QM Office

Junior QC Engineer

Intermediate QC Engineer

Senior QC Engineer

QC Lead

Qualification Levels - Difference

Junior Engineer

Intermediate Engineer

Senior Engineer

Tech Lead

Software Development Lifecycle Coverage

Cap

abili

ty L

eve

l

Requirements Design Coding Integration & Deployment

Verification

Competence Measurement

Competence Measurement

Skills & Attitude

Performance Appraisal

Periodic

Based on Performance Model

Driven by EPM Team

Other Criteria

English Check

Industry experience

Delivered 1+ seminar

Promotion

New qualification level

New responsibilities

New compensation

New project? or project role

Knowledge

Knowledge Evaluation

External Certification

Based on Knowledge Model

Driven by Functional Offices

Promotion Path

Contacts

Thank You!

Europe Headquarters

52 V. Velykoho Str.

Lviv 79053, Ukraine

Tel: +380-32-240-9090

Fax: +380-32-240-9080

US Headquarters

12800 University Drive, Suite 250

Fort Myers, FL 33907, USA

Main Tel: 239-690-3111

Main Fax: 239-690-3116

Representative Offices

ul.Derbenevskaya, 1 Moscow 113114, Russia

Tel.\Fax.: +7 (495) 982 59 61

88 Wood Street London EC2V 7AJ, England Tel.\Fax.: +44-20-3519-1216