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This is when your customer journey STARTS

Softbridge Smart Monitoring Engine

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Page 1: Softbridge Smart Monitoring Engine

  

This is whenyour customer journey STARTS

Page 2: Softbridge Smart Monitoring Engine

  01/05/2023 2

This is where it really

HAPPENS

Page 3: Softbridge Smart Monitoring Engine

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This is how itLASTS

Page 4: Softbridge Smart Monitoring Engine

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and how it may END !

Page 5: Softbridge Smart Monitoring Engine

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European corporations face an average of 3 critical

incidents per month*, and thousands less serious

but as costly to resolve

Page 6: Softbridge Smart Monitoring Engine

  01/05/2023 6

They spend an average of 12,4 hours* per incident on Root

Cause Analysis !

Page 7: Softbridge Smart Monitoring Engine

  01/05/2023 7

Information System incidents cost several Millions of Euros

for Complaint Handling, Incident Resolutions and direct Revenue Losses….

…not withstanding Customer Satisfaction !

Page 8: Softbridge Smart Monitoring Engine

  

SOFTBRIDGE Smart Monitoring Engine

monitors proper execution of

Critical Business Processes End to End

Page 9: Softbridge Smart Monitoring Engine

  

It detects Incidents in Real-Time

Page 10: Softbridge Smart Monitoring Engine

  

It identifies the Root Cause instantly

Page 11: Softbridge Smart Monitoring Engine

  01/05/2023 11

It enables Companies to resolve incidents even

before Customers are impacted !

Page 12: Softbridge Smart Monitoring Engine

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-80% incidents in 6 months

<5min.for diagnostic

>1Million € saving per Year

-30%complaints

Page 13: Softbridge Smart Monitoring Engine

 

MONITORING INFORMATION SYSTEM WITH BUSINESS IN MIND

Page 14: Softbridge Smart Monitoring Engine

 

WANT TO KNOW MOREWWW.SOFTBRIDGE.FR